What does a Team Lead do?
A team leader is a position found widely throughout various industries. A team leader works to ensure a positive experience for the customer by coaching and managing other employees. A team leader will also assist with the execution of daily operations by overseeing staff training, team building exercises and performance reviews. A team leader is well informed on the policies and expectations of the company and is usually promoted from within or has prior relevant experience.
Team leaders are required to have a high school education or GED. Many have advanced degrees in business management or a related field. A team leader in specialized industries may also be required to obtain additional certifications relevant to the field. Recent experience in the industry they are employed is essential, as team leaders oversee employees and their daily interactions with customers and do so to company standards. Leadership skills and the ability to resolve challenges quickly are common attributes of an effective team leader.
Average Years of Experience