What does a Technical Support Specialist do?
Technical Support is a position hired by a company to oversee and maintain their computer hardware and software systems. Their skills are an asset to the company, as they assist in resolving technical issues concerning customer's accounts or company software infrastructure. Technical Support will also support computer software integration by diagnosing and troubleshooting common problems. Employees holding this job title generally begin in entry level IT roles.
A high school diploma is required with a bachelor's degree in Computer Science or closely related degree being strongly preferred. Many companies also require certification in industry-specific networks or operating systems. Individuals with a strong customer service background and a positive outlook on problem-solving tend to excel in the Technical Support position.
Average Years of Experience
Common Skill Sets