What does a Telecommunications Technician do?
Telecommunications technicians are responsible for repairing, installing, modifying, and upgrading a company's telecommunications systems and the relevant and related equipment. They evaluate a customer's needs and perform diagnostic testing on complex systems to identify and resolve various faults, performing temporary fixes until they can do extensive work. They identify technical weaknesses and maintain a company's currently installed telecommunications systems during installation through diagnostic testing. They install systems that best meet the client’s needs and routinely test telecommunications systems to ensure all components function at optimal levels.
Telecommunications technicians check any wiring work they have done to ensure there are no exposed cables or other red flags and order replacement components for equipment and devices from suitable vendors if needed. They investigate and resolve customer complaints in a timely and professional manner. Telecommunications technicians need a high school diploma, a GED, or equivalency and completion of a post-secondary education program in telecommunications.
- Document, track and monitor issues to ensure timely resolution and customer satisfaction.
- Properly use, store and maintain all test equipment used in system.
- Perform other related duties as assigned by management.
- Maintain daily paperwork required for the site and the crew.
- Lift, carry push and pull up to 100 lbs.
- Operate Company vehicle in a safe and responsible manner.
- Basic use and care of hand tools and mechanical equipment.
- Perform repair and maintenance on multiple services including video, data and voice.
- Input emergency calls for dispatch to the appropriate responders.
- Coordinate with on-site technicians who perform all hands-on work.
- Read signal levels through use of field strength meter. adds and subtracts levels in installation problems. install connectors on different type of drop cable. maintain proper clearances. install tap-off devices.
- Generate additional company revenue through effective sales techniques and by offering information about product options, sales campaigns and promotions.
- The employee frequently works near moving mechanical parts and is frequently exposed to wet and/or humid conditions and vibration.
- Generate a 'punch list' and resolution during normal project schedules.
- Negotiate contracts with consultants, technical personnel, and vendors for services and products.
- Bachelor's Degree in electrical engineering, computer sciences, engineering technologies or information technology or equivalent experience.
- Hands-on experience with splicing and antennas.
- Knowledgeable about terminations and SIP processes.
- Familiar with OSHA regulations and protocols.
- Capable leader with excellent problem solving abilities.
- Basic understanding of data cabling processes.
Telecommunications Technician Salaries
Average Base Pay
Telecommunications Technician Career Path
Learn how to become a Telecommunications Technician, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.
Years of Experience Distribution
Telecommunications Technician Insights
Genentech“This is one of the best companies to work for as the people are so nice.”
Red Tail Tower“You have to really dig and be persistent when it comes to training and learning.”
NaturChem“Decent pay and good per dem”
Target“Good pay and fun if management is understanding”
The Software Institute“Some trainers are amazing and very understanding but this is my opinion.”
University of California - Office of the President“Working with UCOP staff is the best part; great people that believe in the mission of the University of California.”
Metronet“My manager is really honest and straightforward.”
“Paid education and certifications.”
Frequently asked questions about the role and responsibilities of a Telecommunications Technician
When working as a Telecommunications Technician, the most common skills you will need to perform your job and for career success are AutoCAD, Excellent Customer Service, CADD, Written Communication and Test Equipment.
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The most common qualifications to become a Telecommunications Technician is a minimum of a Associate's Degree and an average of 0 - 1 of experience not including years spent in education and/or training.