What does a Workforce Analyst do?

Workforce analysts interpret, analyze, read, and make recommendations that improve a workforce with an eye on reducing overhead and increasing customer satisfaction and experience. They serve as a primary point of contact for workforce management policies and are subject matter experts on workforce optimization steps. They ensure service-level targets are being met and maintain the proper headcount while calculating call capacity.

Workforce analysts are responsible for maintaining and updating scheduling software and reporting data management activities around employee scheduling and forecasts. They improve processes and increase efficiency by recommending relevant and necessary changes. They create staff schedules and gather and review staff performance and customer issues related information to determine improvements through effective staffing decisions to meet customer needs. They must ensure a sufficient amount of staff is available to perform required tasks and produce reports for the human resources department to determine if employees are being utilized effectively and develop strategies including recruiting qualified staff. Workforce analysts also ensure that company policies are followed and need an associate's degree in business, human resources, or related fields

What responsibilities are common for Workforce Analyst jobs?
  • Lead morning call performance review and upcoming outlook to maximize customer service responsiveness, preparation, and communications.
  • Own the scheduling functionality of the Workforce Management system including all inputs and outputs to support operations.
  • Review reporting and communications to ensure accuracy and clarity.
  • Monitor and report on system scheduling functions, develop metrics to ensure system reliability and trust, determine corrective plans of action as required.
  • Oversee real time response to events and incidents such as technical outages, application failures, unanticipated facilities closures (safety related) and escalates to appropriate internal and external teams when needed.
  • Optimize and implement ongoing training and onboarding processes for staff members.
  • Design, build and maintain, databases and/or spreadsheets tracking key service statistics.
  • Operate as the subject matter expert on scheduling practices and functions within the organization.
  • Partner with operations teams to ensure critical functionality operates effectively for restaurants.
  • Operate the internal processes, scheduling templates, user profiles, rule sets, auto scheduler functions, to support efficient scheduling.
  • Analyze and report on field scheduling metrics to provide holistic scheduling overview while supporting troubleshooting down to location level.
  • Support training partners with subject matter expertise to ensure all training materials are current.
  • Analyze and interpret staffing model results by isolating and analyze trends and assess business impacts.
  • Meet with management to review staffing models and to make improvements on future forecasts.
  • Communicate effectively with internal and external customers in accordance with the company's policies, procedures, guidelines, and common practices.
What are the typical qualifications for Workforce Analyst jobs?
  • Bachelor's Degree in business or computer science.
  • Proficient with Microsoft Office Suite.
  • Strong leadership, time management, and critical thinking skills.
  • Advanced understanding of statistics.
  • Strong command of English language and good communication skills.
Work/Life Balance
3.7 ★
Salary Range--
Career Opportunity
3.7 ★
Avg. Experience2-4 years

Workforce Analyst Salaries

Average Base Pay

₹5,78,268 /yr
Same as national average
Not including cash compensation
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Median: ₹6L
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Glassdoor Estimated Salary

Workforce Analyst Career Path

Learn how to become a Workforce Analyst, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Workforce Analyst

Years of Experience Distribution

0 - 1
2 - 4
5 - 7
Not including years spent in education and/or training

Workforce Analyst Insights

Read what Workforce Analyst professionals have to say about their job experiences and view top companies for this career.
Remote Real-Time Captioner
9 Sept 2021

“I am still pending to have my invoice settled after many queries and friendly reminders.”

Workforce Management Analyst
19 Dec 2022

“Competitive compensation: Willis Towers Watson is known for offering competitive compensation packages to its employees.”

Workforce Management Specialist
27 May 2022

“It is doing a little better but my team has been starting to feel on edge and watched.”

Senior Workforce Management Specialist
31 Mar 2022

“Flexible working hours was good”

Goodwill IndustriesGoodwill Industries
Workforce Management Analyst
1 Oct 2020

“awesome place to work and grown”

Bunnings WarehouseBunnings Warehouse
Work Experience
7 Apr 2021

“Good people to work with and fun job”

DC Central KitchenDC Central Kitchen
Workforce Specialist
28 Jun 2022

“Great job to work and learn”

Arkansas Department of Workforce ServicesArkansas Department of Workforce Services
Workforce Specialist
27 Jul 2021

“You get good benefits and work no holidays”

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Workforce Analyst Interviews

Frequently asked questions about the role and responsibilities of a Workforce Analyst

The most similar professions to Workforce Analyst are:
  • Customer Care Manager
  • Customer Relations
  • Customer Service Manager
  • Service Advisor

Related Careers

Customer Care Manager
Customer Relations
No skills overlap
Customer Service Manager
Service Advisor
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Workforce Analyst jobs