CGS, a global provider of business applications, enterprise learning and outsourcing services, today announced the expansion of its activities in India with a new office openingin Hyderabad. This... expansion will support CGS’s growing list of global clients. Responsibilities • Customer relationship management • Technicalsupport • Email and chat support • Using citrix access for resolving customer queries • (Citrix acess → salesforce→ Escalation → dell remote assist → resolution
• Troubleshoot complicated hardware and software issues, and replicate customer environments and network problems in the lab. Manage critical customer issues and facilitate communication between... customers, escalation, and engineering. and will provide root cause analysis and investigate and troubleshoot and will have direct communication with client's teams and will liaise closely with internal teams to reproduce and resolve issues. • dealing with the complicated issue and getting the resolution to customer within time
The culture is very positive and you get a genuine feeling that the company truly cares about its employees - work life balance is actively encouraged. The company is currently going through a period... of transition which inevitably leads to change, but they've got the right people on-board to lead this, and it's being managed in a very positive way. The benefits package is also fantastic and designed very much with the employee and their family front of mind.
Regardless of what anyone says every company will have it's cons - but at NAVEX when you raise a concern it is either being addressed, or people actively listen with a view to making a positive... change.