Compare Lush vs LUSH North America BETASee how LUSH North America vs. Lush compare on employee ratings, job openings, CEO approval, business outlook and more.
What Employees Say
I worked at Lush full-time for more than a year
Excellent working environment, lovely likeminded people tend to work there and I always felt like I was in a close knit group (I worked in England and Wales locations) They pay living wage not... minimum wage so the pay was great for a retail position. Always felt like a positive environment, training was intense but worthwhile as there are a lot of products and also lots of interesting ingredients that you need to be able to know the purposes of in order to correctly advise customers. You also get 50% off all Lush products at every store, which was wonderful if you’re a fan of the products as well as 1 free spa treatment and lots of free (damaged or unsellable) items such as a slightly dented bath bomb to take home and try yourself. I worked there for a total of 1 1/2 years and really enjoyed it.
The only cons are that even though the environment isn’t as toxic as most retail environments, you were still expected to approach customers fairly forcefully at times. Supervisors would often pick... out certain people who had entered the store to browse and then they’d ask certain staff to approach them, and then re-approach them if they hadn’t bought something immediately. It could be a little bit uncomfortable at times as you can tell when a person just wants to be left alone, so having to approach them again after they’ve just told you to go away felt like pestering them. But, most of the time the customers welcomed your help and advice. Just wish it wasn’t as pushy.
I worked at LUSH North America part-time for more than a year
It was a fun work environment with other like-minded, young people. I love their products, so it was easy to talk about them every day to customers. The employee discount is amazing!
They really push sales tactics down your throat and you are encouraged to jump on customers, which sometimes isn't fun or natural. I get that we are in sales at the end of the day, but some shoppers... don't want to talk to you the entire time they are in the store. The only career trajectory when in retail is to be upper management in a retail store. Would have liked to be able to move in the company laterally.