Compare PetSmart vs Hot Topic BETASee how Hot Topic vs. PetSmart compare on employee ratings, job openings, CEO approval, business outlook and more.
What Employees Say
I have been working at PetSmart for more than a year
If you love animals, this is the place to work. Always something cute, fluffy, or exotic walking through the door. You may see a baby kangaroo, a snake, a lizard, or even a pig walking around. And... you'll come to know the regular customers and their pets by name.
It can get very loud at times in the store, especially on weekends when it's so busy, you have rescue animals up for adoption, dog training, and just utter chaos at times. Throw in a bunch of kids... (and sometimes adults) playing with the squeaky dog toys, and throwing the dog frisbees and balls around and it's the perfect combination for a major headache! And, a lot of times the pet parents don't avail themselves of our oops stations and leave us with "surprises" throughout the store.
Advice to Management
The new direction the company is taking has shifted the main focus off of the important things, like excellent customer service and prompt but courteous check out, to forcing sales of dog training... classes and puppy kits. They're cutting hours of the ones who can't make customers buy what they don't want or can't afford, and are threatening to fire those that aren't in "compliance". As a result, they will lose dedicated, caring employees, and eventually customers with this forceful strong armed sales approach. I certainly won't return to shop at any place where I can't walk around the store free of what I consider to be harassment. When you tell one person "no thank you, I'm not interested", only to turn a corner and have yet another person try to sell you the same thing, you lose customers. Let people decide on their own whether to buy these classes and puppy kits, and turn the focus back around to taking care of the pet parents.