Compare Ross Stores vs PetSmart BETA

See how PetSmart vs. Ross Stores compare on employee ratings, job openings, CEO approval, business outlook and more.

Employee Ratings

Overall Rating
(full-time and part-time employees only)
(based on 4630 reviews)
(based on 4544 reviews)
Career Opportunities
Compensation & Benefits
Work-life balance
Senior Management
Culture & Values
CEO Approval
Ross Stores Ceo Barbara Rentler
64%Barbara Rentler
PetSmart Ceo J.K. Symancyk
47%J.K. Symancyk
% Recommend to a friend
Positive Business Outlook


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What Employees Say

"Employee discount"(in 281 reviews)
"20 discount"(in 235 reviews)
"Working with animals"(in 386 reviews)
"Work environment"(in 120 reviews)
"Part time"(in 209 reviews)
"Minimum wage"(in 177 reviews)
"Animals"(in 400 reviews)
"Dogs"(in 239 reviews)
Featured Review
"Associate"Jun 1, 2016

Former Employee - Anonymous Employee

I worked at Ross Stores part-time


Earning opportunity is great. A person willing to earn finds lots of opportunity to earn. The manager are very efficient and impartial. Respect and safety of employees were always concern for the... company. Lots of scope to hone skills in all the departments if one is willing. Leaders always explains thoroughly whenever asked to help.


Almost none as much as I can remember. The thefts were alarming. Sometimes threatening because impact of theft on company profit may end in loss of hours and even jobs for associates.

Advice to Management

Remain as you are as long as possible. Keep explaining work and benefits and safety and security.

Part Time Cashier

I have been working at PetSmart for more than a year


If you love animals, this is the place to work. Always something cute, fluffy, or exotic walking through the door. You may see a baby kangaroo, a snake, a lizard, or even a pig walking around. And... you'll come to know the regular customers and their pets by name.


It can get very loud at times in the store, especially on weekends when it's so busy, you have rescue animals up for adoption, dog training, and just utter chaos at times. Throw in a bunch of kids... (and sometimes adults) playing with the squeaky dog toys, and throwing the dog frisbees and balls around and it's the perfect combination for a major headache! And, a lot of times the pet parents don't avail themselves of our oops stations and leave us with "surprises" throughout the store.

Advice to Management

The new direction the company is taking has shifted the main focus off of the important things, like excellent customer service and prompt but courteous check out, to forcing sales of dog training... classes and puppy kits. They're cutting hours of the ones who can't make customers buy what they don't want or can't afford, and are threatening to fire those that aren't in "compliance". As a result, they will lose dedicated, caring employees, and eventually customers with this forceful strong armed sales approach. I certainly won't return to shop at any place where I can't walk around the store free of what I consider to be harassment. When you tell one person "no thank you, I'm not interested", only to turn a corner and have yet another person try to sell you the same thing, you lose customers. Let people decide on their own whether to buy these classes and puppy kits, and turn the focus back around to taking care of the pet parents.

Job Postings