Anglian Water FAQ

All answers shown come directly from Anglian Water Reviews and are not edited or altered.

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3 English questions out of 3

12 August 2019

What is the salary like at Anglian Water?

Pros

Great benefits, decent pay and pension. Real opportunities for progression within certain parts of the business.

Cons

RES is a strange division of AW where employees do seem to be regarded differently to the rest of the company.

Advice to Management

Please come and talk to us about the little things which can make a massive difference to our day to day efficiency.

Great benefits, decent pay and pension.

12 August 2019

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8 August 2018

What are other benefits and incentives like at Anglian Water?

Pros

Benefits package is still good compared to many organisations. Opportunities for progression are good if you work hard and take the opportunities as they arise and are prepared to put yourself out and make some sacrifices, travel etc. For me personally every where I have worked (over 28 years) has been like a second family and part of my life not just a job. I can honestly say even through the hard and stressful times I have loved it all. I have always received support from my managers and felt able to make decisions knowing they would support me even if the outcome wasn’t perfect. Commitment to improving service to customers and wanting to the right thing even if we cant afford complete resolutions. Importance of Wellbeing of staff. Commitment to Safety. All staff are able to say thank you or give a small financial reward to colleagues and peers for going above and beyond.

Cons

Not everyone has the same attitude to working for AW and believe the company owe them for the doing the job they are paid for. Operational staff are relied on by the rest of the business to deliver customer service and don’t see that service is their job. Some operational managers fail to take ownership and responsibility for customer service and their assets and look to someone else to blame and take the flack for them. Being a heavily regulated business the service we are able to offer is held back due to financial constraints. Reduction of pensions over the last 10 years was disappointing for longer serving employees, but pension is still good compared to other private businesses.

Advice to Management

We have done many good things over the years so please don’t let people feel they have failed when we receive a poor SIM score for reasons beyond our control such as wet weather incidents. To improve on service long term we need to deliver day in day out whatever the weather. This needs more dedicated focus on resourcing to meet customer demand, seeing an end to using our customers as alerts to failures or overloading of our systems and an increased importance on externally flooding customers from our systems. Make Today Great is a great programme but needs reinforcing with some operational managers who don’t seem to have got it.

Benefits package is still good compared to many organisations.

8 August 2018

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3 January 2019

Does Anglian Water offer a yearly bonus?

Pros

This is an immediately friendly place to work - from the warm greeting you get when you walk through the door to people happily holding doors open for you, I've never worked somewhere so instantly warm and friendly. The benefits are incredible - from private healthcare to an annual bonus and lots more in between. They are very customer-focussed which is rare for a utility company whose customers can't opt to go elsewhere. They encourage staff to go the extra mile to improve a customer's experience of the company. The CEO - Peter Simpson - seems very visible and approachable, and honest. No management clichés when he talks - really positive and honest. They seem to give as much value to personality as to skills in the interview process and that is evident from the friendly faces who work here.

Cons

There a lot of staff here who have been here for several decades and seem apathetic to any changes, and seem to hold a lot of sway even when you're discussing theoretical solutions to issues (e.g. 'ah, you won't get that past Joe Bloggs ' etc. Which is a bit frustrating.

Advice to Management

Embrace change and encourage (and reward) more staff-sourced ideas and solutions.

from private healthcare to an annual bonus and lots more in between.

3 January 2019

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3 English questions out of 3