Anglian Water FAQ

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Does Anglian Water have a pension plan?

4 English reviews out of 4

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7 December 2018

Pros

Great Flexibility, fantastic attitude to mental health, good pay and good job benefits. One of a few companies offering to match a 5% pension contribution

Cons

Can be stressful at times, and sometimes change isn't managed particularly well. Having said that, I don't think change is generally managed well anywhere.

Advice to Management

Thanks for treating us like humans. My senior manager is very approachable and CEO acts just like a normal employee.

One of a few companies offering to match a 5% pension contribution

7 December 2018

Reviewed by: Customer Liaison Manager in Lincoln, England (Current Employee)

11 November 2018

Pros

Saving scheme, pension, reward system

Cons

Petty rules, lack of development, no interest in keeping good staff

Advice to Management

Used to be a great place to work but recently bogged down with petty rules designed to demoralize staff. No family pictures allowed, no headphones for lone workers and now no coats on chairs! However other departments dont follow these rules. Used to have challenges and incentives raising sprits. Development opportunities were removed with the inclusion of senior team members. They claim to be transparent but its clear if your face fits you will advance your career but if you become unpleasant to their eye you will find it very hard to move up. Promotion is done on a points based system not knowlege and experience, so not every promotion is clearly the right one.

Saving scheme, pension, reward system

11 November 2018

Reviewed by: Debt Advisor in Lincoln, England

21 March 2019

Pros

decent wages, pension, al that stuff

Cons

They supposedly pride themselves on good customer service but it's all a sham. Selling insurance on behalf of a 3rd party company is all they really care about.

decent wages, pension, al that stuff

21 March 2019

Reviewed by: Customer Service Representative in Lincoln, England (Current Employee)

8 August 2018

Pros

Benefits package is still good compared to many organisations. Opportunities for progression are good if you work hard and take the opportunities as they arise and are prepared to put yourself out and make some sacrifices, travel etc. For me personally every where I have worked (over 28 years) has been like a second family and part of my life not just a job. I can honestly say even through the hard and stressful times I have loved it all. I have always received support from my managers and felt able to make decisions knowing they would support me even if the outcome wasn’t perfect. Commitment to improving service to customers and wanting to the right thing even if we cant afford complete resolutions. Importance of Wellbeing of staff. Commitment to Safety. All staff are able to say thank you or give a small financial reward to colleagues and peers for going above and beyond.

Cons

Not everyone has the same attitude to working for AW and believe the company owe them for the doing the job they are paid for. Operational staff are relied on by the rest of the business to deliver customer service and don’t see that service is their job. Some operational managers fail to take ownership and responsibility for customer service and their assets and look to someone else to blame and take the flack for them. Being a heavily regulated business the service we are able to offer is held back due to financial constraints. Reduction of pensions over the last 10 years was disappointing for longer serving employees, but pension is still good compared to other private businesses.

Advice to Management

We have done many good things over the years so please don’t let people feel they have failed when we receive a poor SIM score for reasons beyond our control such as wet weather incidents. To improve on service long term we need to deliver day in day out whatever the weather. This needs more dedicated focus on resourcing to meet customer demand, seeing an end to using our customers as alerts to failures or overloading of our systems and an increased importance on externally flooding customers from our systems. Make Today Great is a great programme but needs reinforcing with some operational managers who don’t seem to have got it.

Reduction of pensions over the last 10 years was disappointing for longer serving employees, but pension is still good compared to other private businesses.

8 August 2018

Reviewed by: Operations Manager in Huntingdon, England (Current Employee)

4 English reviews out of 4