Anglian Water FAQ

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How are the career development opportunities at Anglian Water?

24 English reviews out of 24

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4 November 2019

Pros

Great place to work! Everyone is very friendly and supportive. There are amazing opportunities and career progression within Anglian Water

Cons

There are no cons

There are amazing opportunities and career progression within Anglian Water

4 November 2019

Reviewed by: Customer Care Specialist in Lincoln, England (Current Employee)

6 August 2018

Pros

AW is such a large company that there is plenty of scope for development and progression. There is such a wide variety of career paths that it's easy to see how people become 'lifers'! Many people within the business have been recommended by family/friends who also work there, this speaks to how happy the staff are working for Anglian Water. Aside from the benefits of working there are plenty of softer benefits, including healthcare (dental & physiotherapy), staff and corporate discounts and competitive salaries (depending on the region). Finally, due to the nature of the industry Anglian Water is very risk-adverse, this isn't necessarily a pro or con, just something to be aware of

Cons

Due to the size of the company it is difficult to implement change and business wide improvements are slow to happen. There are a number of people within the business who have outdated and irrelevant ideas and it is a challenge to bring a newer way of thinking to these people.

There is such a wide variety of career paths that it's easy to see how people become 'lifers'!

6 August 2018

Reviewed by: Anonymous in United Kingdom (Current Employee)

14 August 2019

Pros

Good career development Good training opportunities Salary is not bad Excellent work colleagues

Cons

Nothing I can think of

Good career development

14 August 2019

Reviewed by: Water Regulations Inspector in Colchester, England (Current Employee)

8 August 2018

Pros

Benefits package is still good compared to many organisations. Opportunities for progression are good if you work hard and take the opportunities as they arise and are prepared to put yourself out and make some sacrifices, travel etc. For me personally every where I have worked (over 28 years) has been like a second family and part of my life not just a job. I can honestly say even through the hard and stressful times I have loved it all. I have always received support from my managers and felt able to make decisions knowing they would support me even if the outcome wasn’t perfect. Commitment to improving service to customers and wanting to the right thing even if we cant afford complete resolutions. Importance of Wellbeing of staff. Commitment to Safety. All staff are able to say thank you or give a small financial reward to colleagues and peers for going above and beyond.

Cons

Not everyone has the same attitude to working for AW and believe the company owe them for the doing the job they are paid for. Operational staff are relied on by the rest of the business to deliver customer service and don’t see that service is their job. Some operational managers fail to take ownership and responsibility for customer service and their assets and look to someone else to blame and take the flack for them. Being a heavily regulated business the service we are able to offer is held back due to financial constraints. Reduction of pensions over the last 10 years was disappointing for longer serving employees, but pension is still good compared to other private businesses.

Advice to Management

We have done many good things over the years so please don’t let people feel they have failed when we receive a poor SIM score for reasons beyond our control such as wet weather incidents. To improve on service long term we need to deliver day in day out whatever the weather. This needs more dedicated focus on resourcing to meet customer demand, seeing an end to using our customers as alerts to failures or overloading of our systems and an increased importance on externally flooding customers from our systems. Make Today Great is a great programme but needs reinforcing with some operational managers who don’t seem to have got it.

Opportunities for progression are good if you work hard and take the opportunities as they arise and are prepared to put yourself out and make some sacrifices, travel etc.

8 August 2018

Reviewed by: Operations Manager in Huntingdon, England (Current Employee)

17 September 2019

Pros

Good career development and training opportunities Great Company benefits

Cons

Occasionally a job is only advertised out of process and they know who they want before it is advertised

Good career development and training opportunities

17 September 2019

Reviewed by: Customer Service Associate in Peterborough, England (Former Employee)

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24 English reviews out of 24