Anglian Water FAQ

Work life balance, working environment, additional benefits e.g private healthcare.

Nothing that stands out compared to other businesses I have worked for.

Benefits package is still good compared to many organisations. Opportunities for progression are good if you work hard and take the opportunities as they arise and are prepared to put yourself out and make some sacrifices, travel etc. For me personally every where I have worked (over 28 years) has been like a second family and part of my life not just a job. I can honestly say even through the hard and stressful times I have loved it all. I have always received support from my managers and felt able to make decisions knowing they would support me even if the outcome wasn’t perfect. Commitment to improving service to customers and wanting to the right thing even if we cant afford complete resolutions. Importance of Wellbeing of staff. Commitment to Safety. All staff are able to say thank you or give a small financial reward to colleagues and peers for going above and beyond.

Not everyone has the same attitude to working for AW and believe the company owe them for the doing the job they are paid for. Operational staff are relied on by the rest of the business to deliver customer service and don’t see that service is their job. Some operational managers fail to take ownership and responsibility for customer service and their assets and look to someone else to blame and take the flack for them. Being a heavily regulated business the service we are able to offer is held back due to financial constraints. Reduction of pensions over the last 10 years was disappointing for longer serving employees, but pension is still good compared to other private businesses.

We have done many good things over the years so please don’t let people feel they have failed when we receive a poor SIM score for reasons beyond our control such as wet weather incidents. To improve on service long term we need to deliver day in day out whatever the weather. This needs more dedicated focus on resourcing to meet customer demand, seeing an end to using our customers as alerts to failures or overloading of our systems and an increased importance on externally flooding customers from our systems. Make Today Great is a great programme but needs reinforcing with some operational managers who don’t seem to have got it.

Flexible working, great management, career progression, good culture and look after staff

Can include a lot of travel (before COVID)

I have been an Anglian Water Employee for 6 months now and I have really enjoyed my time at Anglian Water. I am on my 1st year of a 4 year Maintenance Technician apprenticeship, it has given me a new opportunity to learn new skills and trades. I am look forward to the future with Anglian Water and a long successful career in electrical and mechanical maintenance.

I have come across no cons so far with Anglian Water

Supportive mentor and manager system in place to enable interns to get the most out of their 8 week placement Interns get involved in major projects and are able to make a real contribution to their team Good insight into the business through an induction day and operational site visits

The internship scheme would benefit from a final presentation day where all interns were able to meet up and discuss what they have been doing during their placement. This would enable interns to get a real insight into what the other teams across the business do on a day-to-day basis.