Babylon Health FAQ

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What is health insurance like at Babylon Health?

12 English reviews out of 12

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15 March 2020

Pros

Great mission and many smart, amazing people.

Cons

Toxic leadership at the very top rules the day at Babylon. Leaders are arrogant, manipulative and political. Anyone who stands up to leadership will be ignored, blacklisted and/or fired while incompetent people who stroke leadership's egos will be promoted. Leaders frequently said Babylon needed fewer people with healthcare backgrounds, which is very scary when trying to navigate the US healthcare system. It was a frequent occurrence for leadership without US healthcare experience to suggest doing things that anyone with US healthcare experience knows cannot be done under current healthcare regulations. It was difficult to sit through presentations comparing doctors to Uber drivers and patients to Uber riders. It would not be surprising if Babylon ends up featured in a Harvard business case or a Netflix documentary as an example of what not to do after raising $550 million. The founder wows new employees and investors with product demos that are mocked up and years away from becoming a reality. In the opinion of many Babylon product and engineering team members, the symptom checker is not really "AI". The symptom checker is a rules engine that is filled with bugs and providers have voiced their concern. After fundraising, they rushed to increase their UK office to over 1000 employees. This resulted in the creation of numerous siloed teams building different apps that created disjointed spaghetti code and products that were inferior copycat versions of apps already on the market such as wearable device activity trackers and menstrual cycle trackers. Finally, Babylon doesn't treat its employees very well. There is a reason that 15% of the US office has resigned since Jan 1 and many more are looking to leave. They promised employees stock options that were included in offer letters and over a year later, they haven't issued a single certificate to any US employees and claim they're still working on it. The health insurance is very expensive, especially if you have a family. They promised performance reviews with raises and bonuses, but almost 18 months in to the US office being open there has not been a single performance review or salary increase discussion. It is a software development company, yet leadership treats employees like school children. Software developers like working flexible hours and the US leader constantly accused people of not working hard enough if they weren't sitting at their desk from 9am-6pm even though many were working late into the evening and on the weekends. In summary, Babylon is not the place to be if you are a great employee.

Advice to Management

Employees want inspirational leaders they respect and can learn from, not bosses that undermine their efforts and make them dread coming into the office.

The health insurance is very expensive, especially if you have a family.

15 March 2020

Reviewed by: Anonymous in Austin, TX (Anonymous Employee)

23 April 2019

Pros

- Being surrounded by a sea of engineers on a day to day basis is a pretty great and rare experience - working on affordable healthcare for everyone is a Morally Good endeavour - it's a rapidly growing company which comes with personal growth and promotion opportunities - the size of the company allows for jumping between different teams in search of new experiences and learning - there are frequent and varied lunch and learns (from coding to ballet) - free breakfast, two offices to choose from, flexible work from home policy are just some of the great perks

Cons

- it's a large company, it takes a while to get acquainted with how things work and you might feel lost at first - also, large company means a lot of people which increases the chances you could end up working with someone you disagree with - rapid growth comes with growing pains, (occasionally the free breakfast runs out, it can get loud and noisy, devops are swamped) - two offices should come with a better remote work culture, this happened recently and is not there yet

Advice to Management

- invest all you can into remote work (to deal with two offices and allow you to utilise your abroad engineers to the best of your ability) - more delivery managers, some squads are literally wasting cycles due to ineffective engineering practices

- working on affordable healthcare for everyone is a Morally Good endeavour

23 April 2019

Reviewed by: Senior Android Engineer in London, England (Current Employee)

28 April 2020

Pros

- The company mission of 'accessible and affordable healthcare for all' attracts some incredible people (but then those same incredible people are not always able to thrive and are taken for granted) - healthcare / health tech is a really interesting industry - very complex and therefore a great learning opportunity - some office niceties - table football, cereal and toast for breakfast, fruit

Cons

- Little autonomy in terms of what you do - top-down culture, product leadership tell you, sometimes in minute detail, what to do and how to do it without actually giving sufficient explanation and evidence as to why that should be the case - then changing their mind 3 months later! - leadership say that they are being open and transparent but then actually make nearly all crucial decisions behind closed doors without bringing in the input of people who know the products or users really well - career progression and salary reviews are incredibly slow and opaque for most people in the company, whilst a small number who are close to the leadership get promoted suddenly and precipitously - frustrations working on a confusing array of products that have resulted from many prior poor product decisions - now have to take into account so much complexity with every new decision so feels like you move very slowly

Advice to Management

- Make long-term investment into evidence behind product strategy, rather than relying on a top-down approach for this - Acknowledge and own your prior mistakes, including mistakes with product strategy, PR and people management - at the moment, in company updates now there is too much 'spin' i.e. focus on apparent achievements. I would appreciate honesty and for the leadership to lead us in promoting a psychologically safe environment where they and others can admit when things go wrong in a genuine way - Focus more efforts in the areas of the company that support the product teams e.g. finance and HR. This causes so much wasted time, effort and distraction for product teams

- The company mission of 'accessible and affordable healthcare for all' attracts some incredible people (but then those same incredible people are not always able to thrive and are taken for granted)

28 April 2020

Reviewed by: Anonymous in London, England (Current Employee)

8 November 2019

Pros

There are some incredibly talented talented people holding the place together with sticky back plastic. The mission is admirable ‘Our mission at Babylon is to put accessible and affordable healthcare into the hands of everyone on earth.’

Cons

All the talent is leaving or has left. Every negative thing you’ve heard is true. The management in Babylon is abysmal. Bullying, childish and Inexperience is the norm. You aren’t allowed to challenge or express a view as people will just stop speaking to you and ignore you are there at all. Promotion isn’t based on how competent you are but rather if management like you. Add to this a crumbling tech stack, overselling and under delivering culture and a CEO who shouts and screams at people. Their anonymous reviewing isn’t anonymous at all, if you post something management don’t like you are out. Reporting structure has been ruined and constant context switching. Do yourself a favour, stay away and keep your mental health intact.

Advice to Management

Stop, take stock and rebuild. Your people are your greatest asset. Set them up to succeed and not fail like you currently are.

The mission is admirable ‘Our mission at Babylon is to put accessible and affordable healthcare into the hands of everyone on earth.’

8 November 2019

Reviewed by: Senior QA Engineer in London, England (Former Contractor)

6 November 2019

Pros

I am thankful for having the opportunity to work at Babylon for over a year. I genuinely had this great chance to meet a bunch of very talented, incredibly smart and passionate individuals. People I could learn from, people that coached me, taught me and guided me in a way that shaped me into the person I am now, not only professionally but also as an individual, and for that I am grateful.

Cons

Before I start, I think is important to mention that my feedback might not apply to other departments, as they used to operate differently from ours and I will explain how shortly. Moreover, I think is fair to say that if it wasn't for certain individuals and the fact that I was genuinely enjoying my work, my time at Babylon would've been much shorter. Babylon's goal is to put accessible and affordable healthcare in the hands of everyone on the earth. But how are you going to manage to do so? If you are never going to make order in your own house or address the elephant in the room, which by the way it only seems to get bigger and bigger. For the short time I have been at Babylon, I managed to work and do a different type of roles without no actual acknowledgement or appreciation. And this is a general feeling across the board. The difference in this department from other departments is that everyone is micromanaged in ways you would never expect. We are told that quality is more important than quantity, but yet, people still get fired due to 'poor performance'. So, what would a normal person call poor performance in healthcare? I am pretty sure is not related to not being able to reach targets which sometimes are a bit too unrealistic. And yes, micromanagement, we were talking about it. I have a question I always wanted to ask but was never allowed to, why is the workload at Babylon more important than your employees' health? Isn't your main goal being able to provide the best primary care service? How are you going to do so, if you genuinely don't care to have happy and healthy employees? I found myself being so stressed to a level I couldn't eat, sleep and eventually had a mental breakdown and again, this is something many can relate to. Still, you never bothered to address it, not with me, not with others. In a very Babylon way is always easier to get rid of stuff or pretend that it never happened instead of fixing it. It became so corporate that I am pretty sure we lost the essence of actually caring about patients. In nature, I am a person that cares, I have emotions and clearly, I will carry those with me at work and it really broke my heart to see, that the employees treat patients like they were your normal retail customers. I would always, but always go above and beyond for the patients, for my peers and for anyone that needed my help and never expected anything in return, because my job was always so important to me. However, it's really sad when you genuinely like your job but you know you'll never be given any opportunities. It really makes you wonder why is everyone else getting promoted, including people that started after you? What is wrong with what you're doing, what is missing, what is insufficient? These things never really get addressed and clearly, it wasn't the case for me as I was involved in many, many different projects. So, truly if the management will trust you to do so many different tasks, you being promoted to a different role, has nothing to do with your abilities and maybe there is a different factor in their judgement. I wouldn't be surprised since the senior management has time for petty comments, unsocial behaviour and throwing around with random false accusations. I was asked how I see the culture at Babylon and one word I used to describe it, is TOXIC. You decided to bring underskilled individuals because you needed to fulfil the needs of your business and the culture was ruined, people could not make the difference between personal and professional and you know why? Because they don't know any better, you decided to just hire, with absolutely no standards. And maybe one day you should offer some real benefits and an actual salary review, I am pretty sure you can afford it. In the meanwhile, don't forget to address the elephant in the room and maybe that will improve your turnover!

Advice to Management

Be nice, be kind and listen to your employees, they know a lot more than you give them credit for!

Babylon's goal is to put accessible and affordable healthcare in the hands of everyone on the earth.

6 November 2019

Reviewed by: Clinical Operations in London, England (Former Employee)

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12 English reviews out of 12