Babylon Health FAQ

All answers shown come directly from Babylon Health Reviews and are not edited or altered.

35 English questions out of 35

4 May 2020

What are co-workers like at Babylon Health?

Pros

The design team has a great culture and community, lots of talented individuals, lots of squads have great collaboration with product and engineering and are doing great work The design team have career ladders and structures for promotion (they keep getting blocked by HR though) The design team leadership really care about the team The new reorg feels like move in the direction and will allow the design team real push for quality You get the opportunity to learn a lot and product people really listen and value design We have a great research team and the product people listen and use research when making decisions

Cons

The chaos can be exhausting, it is very difficult to find out what is going on and it feels like work gets duplicated, but the new reorg seems like it will help fix things.

Advice to Management

give us stability, stop rushing, give people time to breathe and settle into the new structure, don't make any more changes

The design team has a great culture and community, lots of talented individuals, lots of squads have great collaboration with product and engineering and are doing great work

4 May 2020

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13 January 2021

What is the salary like at Babylon Health?

Pros

Good pay for the role.

Cons

Too much bureaucracy and difficult to make any changes. Suggestions seem to be shot down quickly.

Good pay for the role.

13 January 2021

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5 November 2020

What are other benefits and incentives like at Babylon Health?

Pros

There are kind, smart and hardworking people here, but they are like frogs in a slow boiling pot of water and cannot see how bad this working environment has become.

Cons

I left Babylon after less than a year because I couldn't stand the insane and toxic work environment for under market pay and benefits. For context, I have never worked at a company for less than 5 years... My last company was a very successful start-up, so I can handle a disorganized org that needs people to roll up their sleeves and do the hard work. This was anything but a good challenge. The benefits are basically nonexistent. There is no bonus program, so your salary is the only comp you will get for the year and there is no additional compensation for top performers. There is also no formal review process so the only way you can get a raise is threaten to quit unless they pay you more. Their health care benefits are so expensive ($2k/month for a small family) that many employees opted to be uninsured. The company has no vision or business strategy. Many of the people who run the company have nepotistic relationships with the CEO (family members, former coworkers, former nanny for his children!). They are overpaid and under-qualified. This company is the most political and toxic place I have ever worked. I was being actively bullied by a VP. She spent working hours scheduling 1:1s with colleagues with the sole intent to badmouth me. When these colleagues came to me to report these incidents, because she was saying such atrocious things about me that they were made uncomfortable, I reported it to HR and they did next to nothing. Why? Because this person has a close personal relationship with the CEO. What was my crime? Who knows! I wanted post mortems when launches failed (and every single one did!). That was somehow seen as a personal attack and resulted in a vendetta. The CEO is actively looking for an exit event and therefore does not care about improving anything within the organization. He even knew about my bully incidents (because my manager told him) and he did nothing. There is also a total lack of transparency. Babylon lost valuation during the time I was employed there and no one said a word. Not to mention, the contracts we have with clients are leaving us bleeding cash in every state we launch in. Almost none of them are profitable or have a path to profitability. There is also bound to be some catastrophic regulatory or compliance incident here as there is no clinical oversight. Want to schedule back-to-back consults with a clinician to drug shop and get the same prescription from multiple doctors? You can absolutely do that, because there is nothing before, during, or after the consult to stop you. Want a Schedule II drug? The clinicians aren't supposed to prescribe these, but there is nothing to stop them. If Babylon was bigger in the US, TechCrunch or another tech publication would tear this place apart as it's on track to be the next Theranos or WeWork. I have never been happier than the day I gave my notice and I will look back on this time as part of the dark cloud that was 2020.

Advice to Management

You need to completely reevaluate what you are doing here and why you are enabling such a toxic and chaotic work environment.

There is no bonus program, so your salary is the only comp you will get for the year and there is no additional compensation for top performers.

5 November 2020

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31 May 2020

Does Babylon Health offer a daily bonus?

Pros

There were some good perks (free food, great WFH options), which were better than other similar orgs I've worked at. There's also a lot of smart, passionate people working there, which can be really stimulating. The fact that so many employees care about universal healthcare helps to make up for the poor management and ensures that at least some of the output is what it should be.

Cons

This may not be the case for every team, but it can be a toxic environment where people burn out because the pressures being put on them are not reasonable. The biggest issue is the upper management: they are forever going through 'reprioritisation'/goal setting activities designed to micro manage and cover the poor direction. The need to constantly drag your managers through objective setting/review processes should be a pretty big red flag that something isn't working as it should be, as it prevents people from actually getting any real work done. Imagine working somewhere where it's impossible to get into the flow of a daily routine because your goals and even the products you're working on change so often... It gets extremely tiring and demoralising. This is an alright place to work if you enjoy playing company politics or are very early career and looking to add some big projects to your CV, but I wouldn't be able to recommend it to a friend.

Imagine working somewhere where it's impossible to get into the flow of a daily routine because your goals and even the products you're working on change so often...

31 May 2020

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15 March 2020

Does Babylon Health offer stock options?

Pros

Great mission and many smart, amazing people.

Cons

Toxic leadership at the very top rules the day at Babylon. Leaders are arrogant, manipulative and political. Anyone who stands up to leadership will be ignored, blacklisted and/or fired while incompetent people who stroke leadership's egos will be promoted. Leaders frequently said Babylon needed fewer people with healthcare backgrounds, which is very scary when trying to navigate the US healthcare system. It was a frequent occurrence for leadership without US healthcare experience to suggest doing things that anyone with US healthcare experience knows cannot be done under current healthcare regulations. It was difficult to sit through presentations comparing doctors to Uber drivers and patients to Uber riders. It would not be surprising if Babylon ends up featured in a Harvard business case or a Netflix documentary as an example of what not to do after raising $550 million. The founder wows new employees and investors with product demos that are mocked up and years away from becoming a reality. In the opinion of many Babylon product and engineering team members, the symptom checker is not really "AI". The symptom checker is a rules engine that is filled with bugs and providers have voiced their concern. After fundraising, they rushed to increase their UK office to over 1000 employees. This resulted in the creation of numerous siloed teams building different apps that created disjointed spaghetti code and products that were inferior copycat versions of apps already on the market such as wearable device activity trackers and menstrual cycle trackers. Finally, Babylon doesn't treat its employees very well. There is a reason that 15% of the US office has resigned since Jan 1 and many more are looking to leave. They promised employees stock options that were included in offer letters and over a year later, they haven't issued a single certificate to any US employees and claim they're still working on it. The health insurance is very expensive, especially if you have a family. They promised performance reviews with raises and bonuses, but almost 18 months in to the US office being open there has not been a single performance review or salary increase discussion. It is a software development company, yet leadership treats employees like school children. Software developers like working flexible hours and the US leader constantly accused people of not working hard enough if they weren't sitting at their desk from 9am-6pm even though many were working late into the evening and on the weekends. In summary, Babylon is not the place to be if you are a great employee.

Advice to Management

Employees want inspirational leaders they respect and can learn from, not bosses that undermine their efforts and make them dread coming into the office.

They promised employees stock options that were included in offer letters and over a year later, they haven't issued a single certificate to any US employees and claim they're still working on it.

15 March 2020

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35 English questions out of 35