CSG Talent FAQ

All answers shown come directly from CSG Talent Reviews and are not edited or altered.

24 English questions out of 24

18 June 2020

Does CSG Talent pay for a gym membership?

Pros

I have spent almost 10 years in recruitment in varying different cultures. CSG is head and shoulders above the vast amount of recruitment companies out there. Their commitment to their staff is unparralled providing the most upto date software, resources, technology available. You are provided a level of autonomy unseen within smaller recruitment businesses but still invest in training and assistance when required. Commission is extremely competitive with extensive benefits provided to their staff, (holidays, rolex, gym membership etc). The senior management team are approachable and have a vested interest in your personal progression. There are opportunities within the business to learn new skills, travel new places (even work in different offices). An important aspect for me is the people, there is an eclectic bunch of people who are seem to work work cohesively as a family.

Cons

like any recruitment business there is an element of pressure to perform. I personally would like to be involved in a high performing business, however, some may feel this can be a negative.

Advice to Management

keep up the good work. Set up a US office!

Commission is extremely competitive with extensive benefits provided to their staff, (holidays, rolex, gym membership etc).

18 June 2020

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21 September 2020

How are senior leaders perceived at CSG Talent?

Pros

Someone pooed on the floor which was quite funny. Also, a member of staff went to the supermarket on their lunch and didn't come back which was tres amusant.

Cons

Where to start... - Numerous staff sacked the day before lockdown. - Staff sacked during lockdown, but to cover themselves, said they would either be made redundant with 4 weeks pay, or they can resign and they'll pay 8 weeks, obviously people would take the latter, but shows that they're clearly covering themselves from something. - Management have no idea, but show off an award for consultant of the month, May 2003. - Too much 'higher' management that don't add value, but reap the rewards of everyone else's hard work. Yet spend their time at 'work' going for a jog or going to the gym to keep them going 'insane'. - KPIs. If you love KPIs, you'll love it here. You have to have been on the phone 10+ hours a day, making pointless phone calls and annoying your clients. - You are expected and advised to work throughout the night and weekends if you wish to succeed. - All perks withdrawn. - Dinner lady sacked. - Hilarious induction where the gentleman running it puts on a woman's voice pretending to be a secretary (probably why they're on such a big salary). - Thrown in at the deep end. - They hire people with no recruitment experience, then sack them 2 weeks later because they haven't billed anything. - Promotions are based on popularity, not good leadership or ability to manage a team. - Many great people have been sacked, and many great people have chosen to leave. The list goes on.

Advice to Management

Change your management. Bring back and/or look after your good people or your business is going under.

- Promotions are based on popularity, not good leadership or ability to manage a team.

21 September 2020

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15 June 2020

What are some insights into the strategy or vision at CSG Talent?

Pros

- The SMT - The training - The perks (gym, cafe on site, games on site, incentives) - The way in which they operate - If you are thinking of joining - DO IT - you wont regret it. There is nothing but positives and value to be added, even if like me it doesnt last.

Cons

-there arent any cons that i could give.

Advice to Management

No advice, just a big thank you for the investment in me, although it didnt work out for me what i have taken away from my time with CSG will significantly increase my chance of success in the future

There is nothing but positives and value to be added, even if like me it doesnt last.

15 June 2020

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12 October 2020

How are the career development opportunities at CSG Talent?

Pros

Earning Potential - Good level base salaries with a clear progression path to increase this based on performance/billings - No Threshold Comms with a flat percentage on all billings with an increasing Half Year bonus dependent on billings. - High performers club which entitles you to several additional benefits/incentives/reward schemes Working Culture - TBH it is very much a work hard play hard culture. It is a high performance/ high pressure sales environment but that is the nature of the industry. If you perform well you are rewarded well and tend to be ‘left alone’. If the Sales drop off then the KPI’s are increased but you are given support and every opportunity to improve performance/billings. - There is a real ‘mixed bag’ of people working at CSG, from the traditional ‘family person’ to the younger, sociable type who wants the car and the tshit but in general people get on well, help each other out and socialise both in and outside work. Career Development - Set career path where you can focus towards becoming a Principal Consultant or down the Management path with set milestones to achieve which in general are well kept to. You can influence your own direction and are supported down which ever route you choose. - Inhouse Training Team which if I am honest I have mixed opinions on, been there done that themselves, are always willing to get involved and help but perhaps need to be a little more open to new ideas/changing times. Other Points - CSG invested a lot of money into new laptops, CRM and Phone systems to allow you to work anywhere you can get Wifi/decent phone signal. Remote working is definitely a thing a now. I think CSG are still coming to grips with the whole remote working and is still a work in progress to a degree but steps in the right direction. - New office refurb, great space to work, hot desking, chill out areas etc for me this is great as it takes you away from that ‘rows of desks’ telesales environment. - Dress down – wear pretty much what you want in the office -not forced to sit in a suit to be on the phone but if you want to you can - Not a city centre office, for me this is a pro although for some maybe a con. Free parking too!

Cons

- There are times where you do feel a little micro-managed. I think when the chips are down a little bit then this is the go-to-approach from management but at the same time it is a Sales Job and I can’t suggest alternatives either. If you are performing then you are generally left to ‘crack on’ until otherwise. - Sometimes I feel there are times where perhaps people put their own interests first rather than looking at the bigger picture. Again I think this is nature of the beast when people can earn commission but more could be done to encourage more cross team integration/mixing business - Sales Director can be a little one-dimensional at times and the approach in general does work, but there are occasions where an adapted approach would probably achieve better results - I think CSG handled COVID in an okay manner. On the whole they were supportive to staff but at times perhaps a more personal ‘case by case’ approach may have been better rather than a one size fits all. Easy to criticise in hindsight of course. - Internal communications could be improved sometimes to avoid rumours that aren’t true.

Advice to Management

You have a great platform and core group of staff, in general things work very well, just don’t be afraid to communicate at all levels and don’t be afraid to support those that are willing to try new things

- Set career path where you can focus towards becoming a Principal Consultant or down the Management path with set milestones to achieve which in general are well kept to.

12 October 2020

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12 June 2020

What is the feeling of job security at CSG Talent?

Pros

Some nice people do work there (not management)

Cons

They bring new recruiters in and sell them the dream job, but don't give any proper training, no clients to work with and sack them couple months down the line when not performing. Their staff turnover rate is ridiculously high! They sacked numerous colleagues 1 day before furlough scheme was introduced - and were not available to discuss options to colleagues struggling with finances. Middle management aren't hired because they can do their job - more often than not it's a popularity contest. Very unprofessional working environment with a terrible culture. They say they offer flexible working but I was micromanaged every step of the way. If you're considering a career move think twice about this company - there's little job security you are just a number.

Advice to Management

Reconsider support you give to colleagues to do their jobs well. Train middle management better - you're losing lots of great colleagues with potential due to lack of training and guidance.

If you're considering a career move think twice about this company - there's little job security you are just a number.

12 June 2020

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24 English questions out of 24