Capitol Office Solutions FAQ

All answers shown come directly from Capitol Office Solutions Reviews and are not edited or altered.

4 English questions out of 4

25 May 2018

How are the career development opportunities at Capitol Office Solutions?

Pros

Company is fast paced and doing well. Glad to be a part of the Capitol team. Management stays involved and helps you be successful.

Cons

Pressure every day to perform, it can be stressful if you're not hitting your numbers on a quarterly basis. But there is an opportunity to have a career path if you hit your numbers and you're promoted from within.

Advice to Management

Thank you for rolling up your sleeves and getting involved.

But there is an opportunity to have a career path if you hit your numbers and you're promoted from within.

25 May 2018

See answer

1 March 2019

How is management perceived at Capitol Office Solutions?

Pros

Great coworkers, decent pay, fast paced business

Cons

No room for growth or promotional opportunities (outside of sales). Sales management is very sloppy and has extremely low expectations and standards of the work done by themselves and by sales reps. Being shady is a promoted practice, it may not be taught, but it is definitely (and obviously) not discouraged. The entire admin, operations, service, and warehouse teams are constantly understaffed and overworked - that does not mean more pay either, and bonuses are not always paid even if sales have constant bonus opportunities outside of their regular commission. Existing customers receive little priority from sales and there is almost no proactive customer relation or customer advocacy process. Sales and upper management are the only people who get the fun perks (trips, happy hours, prizes).

Advice to Management

Raise your expectations. Stop promoting people who have low moral grounds, poor customer service skills, do not know how to manage, can't keep track of their reps' buiness, and are too scared/lazy to deal with customer concerns. Make it a point to educate reps on good customer service practices like being honest and open instead of being deceiving and hiding/omitting costs on a regular basis. Make customer service and retention a priority instead of leaving it on the back burner. Reward the employees who do their work correctly. Stop pitting sales and the rest of the staff against each other by establishing firm expectations and requiring honest business practices.”

Sales management is very sloppy and has extremely low expectations and standards of the work done by themselves and by sales reps.

1 March 2019

See 4 more answers

25 May 2018

What are co-workers like at Capitol Office Solutions?

Pros

Company is fast paced and doing well. Glad to be a part of the Capitol team. Management stays involved and helps you be successful.

Cons

Pressure every day to perform, it can be stressful if you're not hitting your numbers on a quarterly basis. But there is an opportunity to have a career path if you hit your numbers and you're promoted from within.

Advice to Management

Thank you for rolling up your sleeves and getting involved.

Glad to be a part of the Capitol team.

25 May 2018

See 1 more answer

1 March 2019

What is the salary like at Capitol Office Solutions?

Pros

Great coworkers, decent pay, fast paced business

Cons

No room for growth or promotional opportunities (outside of sales). Sales management is very sloppy and has extremely low expectations and standards of the work done by themselves and by sales reps. Being shady is a promoted practice, it may not be taught, but it is definitely (and obviously) not discouraged. The entire admin, operations, service, and warehouse teams are constantly understaffed and overworked - that does not mean more pay either, and bonuses are not always paid even if sales have constant bonus opportunities outside of their regular commission. Existing customers receive little priority from sales and there is almost no proactive customer relation or customer advocacy process. Sales and upper management are the only people who get the fun perks (trips, happy hours, prizes).

Advice to Management

Raise your expectations. Stop promoting people who have low moral grounds, poor customer service skills, do not know how to manage, can't keep track of their reps' buiness, and are too scared/lazy to deal with customer concerns. Make it a point to educate reps on good customer service practices like being honest and open instead of being deceiving and hiding/omitting costs on a regular basis. Make customer service and retention a priority instead of leaving it on the back burner. Reward the employees who do their work correctly. Stop pitting sales and the rest of the staff against each other by establishing firm expectations and requiring honest business practices.”

Great coworkers, decent pay, fast paced business

1 March 2019

See answer

4 English questions out of 4