Citizens FAQ

All answers shown come directly from Citizens Reviews and are not edited or altered.

40 English questions out of 40

11 June 2019

What is health insurance like at Citizens?

Pros

The "pros" of working at Citizens Bank include good health insurance, dental insurance, vision insurance, life insurance, a 401(k) with a company match up to 4% (although you are not fully vested until you are with the bank for three years or more), off-site training with corporate trainers, and fringe benefits that offer discounts on various products and services.

Cons

The "cons" of working at Citizens Bank are numerous. The words: "screw up to move up" describe the mentality of many branches - particularly if you are the manager's pet. Colleagues with abysmal customer service scores, questionable ethics, and the lowest revenue in the branch were praised, while colleagues with the highest revenue in the branch, excellent customer service scores, and the utmost integrity were bullied. Human Resources works for the bank - not for the employees, so despite assurances from human resources that the bank indicates that they take toxic work culture, harassment, and hostile work environment seriously, they do not. I have been on repeated calls to address the aforementioned concerns among colleagues, and there is nothing that is done. Often, the manager accuses the victim of being petty - and in less than a year the victim is either terminated for poor performance or he or she resigns. Gossip and turnover run rampant. The incentive plan is often unattainable due to unreasonable goals. Rural branches have the same goals as urban branches, despite the foot traffic varying significantly. Also, I have seen colleagues miss an incentive payout for missing the checking account goal by ONE - despite having the highest revenue in the branch. NEVER count any getting an incentive payout because the bank will always find some reason not to pay it. The bank believes that colleagues do not enter fake appointments into their checkup software; however, when colleagues are micromanaged for not having enough appointments, there are still a fair amount of colleagues that enter fake appointments to satisfy managers. This may not occur throughout the bank's footprint; however, it still does happen. With pressure to open new checking accounts so high, colleagues will open a new checking account for a customer - even if a new customer originally wanted ONLY a savings account - after "selling" the customer on using the checking account as a savings account so the colleague makes goals. It makes me question whether the bank is more interested in doing what is best for its shareholders versus what is best for its customers. Lastly, the systems are redundant and the technology is antiquated. We had to enter the same information into multiple systems. Recycled leads are common, so on call nights we just simply called the same customers we called 90 days ago. This irritates customers and often leads to hang ups and rude responses from customers. Most managers have little management experience and were simply promoted due to their sales ability. A great salesperson, despite the bank stating otherwise, does NOT necessarily make a great manager. In most cases a great salesperson is a lackluster manager. Managers ofter little ongoing training and support and are often unavailable to meet with colleagues or customers often due to the fact that they need to be on endless conference calls with other managers. The lack of managerial support, appreciation, attainable incentive pay, and ongoing training are the biggest reasons this company has turnover.

Advice to Management

- LISTEN to your colleagues and make adjustments to provide managerial support, ongoing advancement, and process improvements - ADDRESS serious concerns including toxic work culture, harassment (bullying), and hostile work environment PROMPTLY - TRAIN MANAGEMENT to actually LEAD a team to success. - STOP MICROMANAGING!!! - INVEST in NEW TECHNOLOGY to allow both customers and colleagues to have a better experience - STOP PUSHING PRODUCTS and instead understand the customer to make recommendations that can help the customer - MAKE GOALS REASONABLE - Examine the population and demographic data of each branch before making goals. - SIMPLIFY THE INCENTIVE PLAN - It should be fair, easy to understand and reasonable.

The "pros" of working at Citizens Bank include good health insurance, dental insurance, vision insurance, life insurance, a 401(k) with a company match up to 4% (although you are not fully vested until you are with the bank for three years or more), off-site training with corporate trainers, and fringe benefits that offer discounts on various products and services.

11 June 2019

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4 November 2020

Does Citizens offer sponsored degrees?

Pros

The company offers a tuition reimbursement program and will pay for individual classes, not just those seeking full degrees. This is great if you just want to take a few classes to keep up on your skills. Most departments are also supportive of professional certifications and training programs.

Cons

Supervisor/manager training leaves a lot to be desired. Some people are promoted because they are intelligent, hard workers, but that doesn't necessarily equate to an ability to manage people. There isn't a feedback loop for the colleagues left reporting into these individuals and it results in quality people leaving the department and/or organization.

The company offers a tuition reimbursement program and will pay for individual classes, not just those seeking full degrees.

4 November 2020

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26 June 2019

Does Citizens give time off to volunteer?

Pros

Good colleague engagement and community volunteer culture.

Cons

Poor career trajectory path way

Good colleague engagement and community volunteer culture.

26 June 2019

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17 October 2019

Does Citizens pay for professional licenses?

Pros

-Licensing paid study time -Training and Shadowing -FINRA licenses paid for by company -Work/life balance -Career path options

Cons

-None thus far (4 months in)

-FINRA licenses paid for by company

17 October 2019

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28 January 2020

What is the retirement plan like at Citizens?

Pros

Benefits are in line with other organizations this size, solid PTO and additional discretionary 401k match at year end if profits are good.

Cons

Retail side of bank seems ok but indirect lending side say they want feedback from employees to grow and get better but don’t take ideas to change well. Lack of good technology to get better and make processes more streamlined and keep up with competitive market.

Benefits are in line with other organizations this size, solid PTO and additional discretionary 401k match at year end if profits are good.

28 January 2020

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40 English questions out of 40