Cyracom International Benefits FAQ

Pros

I make my own schedule No commitment

Cons

No benefits and lack of stability

Pros

coworkers were nice and free coffee. Extensive training program.

Cons

Not as flexible with schedules.

Pros

I began working here at the start of the Covid pandemic, it was a remote position. They offer medical, dental, vision benefits as well as PST & PTO if you work full time. Your calls aren’t always monitored but a few of them will be randomly monitored throughout the month.

Cons

There wasn’t a raise in 2020 when Covid was at its peak and the Spanish queue was always busy. It took over a year to get a raise. You’re basically stuck to your headset taking calls because your time on the clock gets monitored down to every second. You have to be mentally strong and ready to take ANY type of call. You can get a call about a family that just lost a loved one and the next one can be a 911 call about someone asking for help for a child who’s having a seizure or it can be a call for someone who wants to place an OTC catalog order. Most supervisors are helpful but communication with them is very limited because they’re not given much time to be on the phone with you if you have to talk about an issue. Most communication has to be done through email.

Advice to Management

Pay for Spanish interpreters could be better, especially those that have been in the company for years. Some supervisors are very interested in assisting but others don’t seem to care enough or lack the time and knowledge of resources to help.

Pros

Good benefits. The health insurance is very good.

Cons

They do not prepare you for the intense 911 or hospital calls you receive it is very stressful. Though you work remotely you cannot get up to go to the bathroom without them writing you up. If you are sick and run out of sick time and you go to the ER they want you to mandatorily get a 5-day leave of absence from one doctor and that is not possible if you just went t one visit and were told to stay home the limit two days until you see your primary, so they go and write you up. They do not withhold federal taxes but do not explain it you do all regular paperwork and since so much is taken out for your insurance, Medicare and other things if you are not aware you wind up owing taxes. When they terminate you for being sick, they turn around and lie about you to unemployment.

Pros

Good benefits. The health insurance is very good.

Cons

They do not prepare you for the intense 911 or hospital calls you receive it is very stressful. Though you work remotely you cannot get up to go to the bathroom without them writing you up. If you are sick and run out of sick time and you go to the ER they want you to mandatorily get a 5-day leave of absence from one doctor and that is not possible if you just went t one visit and were told to stay home the limit two days until you see your primary, so they go and write you up. They do not withhold federal taxes but do not explain it you do all regular paperwork and since so much is taken out for your insurance, Medicare and other things if you are not aware you wind up owing taxes. When they terminate you for being sick, they turn around and lie about you to unemployment.