Freshworks FAQ

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How are promotions handled at Freshworks?

3 English reviews out of 3

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7 January 2020

Pros

Good culture Great product Very talented people Freshworks has the building blocks to be one of the best companies in the bay area, and dominate their markets.

Cons

Your experience depends on your manager. Some are fantastic, some are very difficult to work for. Lacking in overall support to some teams. If you're not an Account Executive, you're not going to be a priority. A 2019/2020 rush of hiring has resulted in some poor organizational decisions and a management team that isn't prepared to meet the demands of a large workforce, and hasn't included enough women in pivotal roles. Promotions are rare, and some roles have no path to promotion whatsoever. In a company expanding so rapidly, they should be looking internal-first. There isn't a coordinated sales & marketing effort to build the customer base. Each team is doing things in their own way, and the strategy changes day-by-day. Pay is well below market rate.

Advice to Management

Take the above criticism seriously to drive organizational change, and FW will dominate. When several employees all have complaints about the same problem areas, actually take action.

Promotions are rare, and some roles have no path to promotion whatsoever.

7 January 2020

Reviewed by: Sales in San Mateo, CA (Former Employee)

6 August 2020

Pros

Good office and good facilities

Cons

The strategic positions and promotions are favoured only to the brahmins. You wont realise until you notice the pattern. Place has become so toxic with politics and favouritism especially by the management team.

Advice to Management

All Indians in the management team are brahmins, its not a coincidence.

The strategic positions and promotions are favoured only to the brahmins.

6 August 2020

Reviewed by: Senior Engineering Manager in Chennai (Former Employee)

27 July 2020

Pros

1. Friendly and relaxed work environment 2. Free food in the office 3. Hypergrowth start-up

Cons

1. No defined career path after a few years in the organisation 2. Promotions are sometimes based on the time you spent in the company rather than the impact you created

Advice to Management

Please try to work on the Cons so that you can avoid losing the talents you nurtured over time.

2. Promotions are sometimes based on the time you spent in the company rather than the impact you created

27 July 2020

Reviewed by: Business Development Executive in Chennai (Former Employee)

3 English reviews out of 3