Freshworks FAQ

All answers shown come directly from Freshworks Reviews and are not edited or altered.

25 English questions out of 25

28 April 2020

What is the retirement plan like at Freshworks?

Pros

Leadership cares about their employees. Company culture is outstanding. Rewarding and challenging opportunities. The product lives up to it's standards. Easy to use Saas that sells itself. I enjoy coming into the office more than working from home.

Cons

No 401k matching currently. This is on leaderships roadmap.

No 401k matching currently.

28 April 2020

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9 May 2019

How are the career development opportunities at Freshworks?

Pros

Great culture and leadership Very good career opportunities Amazing Products

Cons

Freshworks is in a competitive space so it can be difficult to differentiate from a sales standpoint

Advice to Management

Keep doing what you are doing for this high growth company!

Very good career opportunities

9 May 2019

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20 April 2019

What kind of career opportunities exist at Freshworks?

Pros

It's really a great opportunity for freshers to begin their career

Cons

Nothing that I know of

It's really a great opportunity for freshers to begin their career

20 April 2019

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29 August 2020

Does Freshworks have any sort of mentoring programme?

Pros

Freshworks is a great place to work! You've continuous growth and mentorship provided on the job. The peers and leadership team is always pushing an individual to thrive.

Cons

I've none as of now.

You've continuous growth and mentorship provided on the job.

29 August 2020

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7 January 2020

How are promotions handled at Freshworks?

Pros

Good culture Great product Very talented people Freshworks has the building blocks to be one of the best companies in the bay area, and dominate their markets.

Cons

Your experience depends on your manager. Some are fantastic, some are very difficult to work for. Lacking in overall support to some teams. If you're not an Account Executive, you're not going to be a priority. A 2019/2020 rush of hiring has resulted in some poor organizational decisions and a management team that isn't prepared to meet the demands of a large workforce, and hasn't included enough women in pivotal roles. Promotions are rare, and some roles have no path to promotion whatsoever. In a company expanding so rapidly, they should be looking internal-first. There isn't a coordinated sales & marketing effort to build the customer base. Each team is doing things in their own way, and the strategy changes day-by-day. Pay is well below market rate.

Advice to Management

Take the above criticism seriously to drive organizational change, and FW will dominate. When several employees all have complaints about the same problem areas, actually take action.

Promotions are rare, and some roles have no path to promotion whatsoever.

7 January 2020

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25 English questions out of 25