Freshworks FAQ

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2 English questions out of 2

9 May 2019

How are senior leaders perceived at Freshworks?

Pros

Great culture and leadership Very good career opportunities Amazing Products

Cons

Freshworks is in a competitive space so it can be difficult to differentiate from a sales standpoint

Advice to Management

Keep doing what you are doing for this high growth company!

Great culture and leadership

9 May 2019

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7 January 2020

What are some insights into the strategy or vision at Freshworks?

Pros

Good culture Great product Very talented people Freshworks has the building blocks to be one of the best companies in the bay area, and dominate their markets.

Cons

Your experience depends on your manager. Some are fantastic, some are very difficult to work for. Lacking in overall support to some teams. If you're not an Account Executive, you're not going to be a priority. A 2019/2020 rush of hiring has resulted in some poor organizational decisions and a management team that isn't prepared to meet the demands of a large workforce, and hasn't included enough women in pivotal roles. Promotions are rare, and some roles have no path to promotion whatsoever. In a company expanding so rapidly, they should be looking internal-first. There isn't a coordinated sales & marketing effort to build the customer base. Each team is doing things in their own way, and the strategy changes day-by-day. Pay is well below market rate.

Advice to Management

Take the above criticism seriously to drive organizational change, and FW will dominate. When several employees all have complaints about the same problem areas, actually take action.

Each team is doing things in their own way, and the strategy changes day-by-day.

7 January 2020

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2 English questions out of 2