Very talented people
Freshworks has the building blocks to be one of the best companies in the bay area, and dominate their markets.
Your experience depends on your manager. Some are fantastic, some are very difficult to work for.
Lacking in overall support to some teams. If you're not an Account Executive, you're not going to be a priority.
A 2019/2020 rush of hiring has resulted in some poor organizational decisions and a management team that isn't prepared to meet the demands of a large workforce, and hasn't included enough women in pivotal roles.
Promotions are rare, and some roles have no path to promotion whatsoever. In a company expanding so rapidly, they should be looking internal-first.
There isn't a coordinated sales & marketing effort to build the customer base. Each team is doing things in their own way, and the strategy changes day-by-day.
Pay is well below market rate.
Advice to Management
Take the above criticism seriously to drive organizational change, and FW will dominate. When several employees all have complaints about the same problem areas, actually take action.
Each team is doing things in their own way, and the strategy changes day-by-day.