Frontier Airlines FAQ

All answers shown come directly from Frontier Airlines Reviews and are not edited or altered.

See questions about:

(select only 1)
Benefits
Career Development
Compensation
Coworkers
Culture
Management
Senior Leadership
Work Life Balance
Workplace

6 English questions out of 6

11 September 2019

What is a typical working day like at Frontier Airlines?

Pros

- Great co-workers within the department who have a real passion for aviation - The 2 managers are nice, but you’ll never see or talk to them after the interview

Cons

- Work load is variable, but most of the time it’s excessive due to understaffing and poor operational conditions resulting from the badly executed ULCC business model (not enough time between flights = delays = crew issues) - High turnover, resulting from the high stress and low pay (of the 6 trainees in my class and the overlapping class, 3 quit with the first 3 months for better jobs) - The crew scheduling software is from the 1990s, resulting in menial tasks becoming complex, time consuming processes that are just absurd - You are expected to clock in 10 mins prior to your shift, but you only start getting paid at the actual shift start time. You also end of staying a minimum of 5-10 mins late to pass down to your replacement, but again, you don’t get paid unless you end up working more than 30 mins extra. Say you end up working an extra 15 mins per shift, that’s an hour per week of work going unpaid. - You can expect to work several hours of overtime per week due to operation circumstances, which you have no notice of. Starting out, some of that will be mandatory extra days, but primarily consists of extended shifts. - Some of the supervisors are constantly screaming at you to turn on your phone, even as you are swamped and trying to catch up on hours worth of legally required reports (maybe the sups. should try taking a phone call once in a while?) - Most of the crew members you’ll talk to on the phone are nice, but many see you as an enemy instead of a co-worker, and will do everything they can to demean you and make you feel useless (the union contracts make it very clear what you can and can’t do, so they should really be taking their problems up with them) - While flight benefits sound great, they are difficult to use because Frontier’s flights are so full and low frequency on most routes - You can’t move to another department within the company for 9 months, and even then, many people have trouble actually getting transferred

Advice to Management

- The employees answering the phones should be separate from those actually running the operation. It’s impossible to do them both at the same time and get the best results out of it - Increase pay for such a stressful job - This is the perfect type of job for a realistic job preview as part of the interview. I never expected it to be as much of a call center as it is, and never would have taken the job if the description and managers appropriated described the position. With 2 months of training, you have a very expensive on-boarding process, so you want to make sure you get people who will stay.

You are expected to clock in 10 mins prior to your shift, but you only start getting paid at the actual shift start time.

11 September 2019

See 3 more answers

19 June 2020

What is it like working with clients or customers at Frontier Airlines?

Pros

close to home in CO

Cons

EVERYTHING - Not ethical to its customers, policy sucks, racist, does not know how to handle any problems

Not ethical to its customers, policy sucks, racist, does not know how to handle any problems

19 June 2020

See 1 more answer

14 December 2020

What is the work environment like at Frontier Airlines?

Pros

Good job security, friendly work environment

Cons

can have long days, or unpredictable work days, need to be flexible

Good job security, friendly work environment

14 December 2020

See 6 more answers

25 February 2019

What are working conditions like at Frontier Airlines?

Pros

The work is easy, frontier has a good safety record and lots of new planes.

Cons

One of the lowest paying for Flight Attendants. New planes have a redesigned galley opening an extra row of seats but ended up leaving the crew members with a very much too small work area.

Advice to Management

A business has to make money to survive but it doesn't necessarily need to be the soul purpose of the business.

The work is easy, frontier has a good safety record and lots of new planes.

25 February 2019

See 17 more answers

16 November 2020

What kind of work are different roles expected to perform at Frontier Airlines?

Pros

You get to learn core customer service as you get to meet a lot of customers each day and resolve their issues .

Cons

No cons , each day is a learning .

You get to learn core customer service as you get to meet a lot of customers each day and resolve their issues .

16 November 2020

See 1 more answer
  • 1
  • 2

6 English questions out of 6