Frontier Airlines FAQ

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4 English questions out of 4

11 September 2019

What is a typical working day like at Frontier Airlines?

Pros

- Great co-workers within the department who have a real passion for aviation - The 2 managers are nice, but you’ll never see or talk to them after the interview

Cons

- Work load is variable, but most of the time it’s excessive due to understaffing and poor operational conditions resulting from the badly executed ULCC business model (not enough time between flights = delays = crew issues) - High turnover, resulting from the high stress and low pay (of the 6 trainees in my class and the overlapping class, 3 quit with the first 3 months for better jobs) - The crew scheduling software is from the 1990s, resulting in menial tasks becoming complex, time consuming processes that are just absurd - You are expected to clock in 10 mins prior to your shift, but you only start getting paid at the actual shift start time. You also end of staying a minimum of 5-10 mins late to pass down to your replacement, but again, you don’t get paid unless you end up working more than 30 mins extra. Say you end up working an extra 15 mins per shift, that’s an hour per week of work going unpaid. - You can expect to work several hours of overtime per week due to operation circumstances, which you have no notice of. Starting out, some of that will be mandatory extra days, but primarily consists of extended shifts. - Some of the supervisors are constantly screaming at you to turn on your phone, even as you are swamped and trying to catch up on hours worth of legally required reports (maybe the sups. should try taking a phone call once in a while?) - Most of the crew members you’ll talk to on the phone are nice, but many see you as an enemy instead of a co-worker, and will do everything they can to demean you and make you feel useless (the union contracts make it very clear what you can and can’t do, so they should really be taking their problems up with them) - While flight benefits sound great, they are difficult to use because Frontier’s flights are so full and low frequency on most routes - You can’t move to another department within the company for 9 months, and even then, many people have trouble actually getting transferred

Advice to Management

- The employees answering the phones should be separate from those actually running the operation. It’s impossible to do them both at the same time and get the best results out of it - Increase pay for such a stressful job - This is the perfect type of job for a realistic job preview as part of the interview. I never expected it to be as much of a call center as it is, and never would have taken the job if the description and managers appropriated described the position. With 2 months of training, you have a very expensive on-boarding process, so you want to make sure you get people who will stay.

Starting out, some of that will be mandatory extra days, but primarily consists of extended shifts.

11 September 2019

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18 January 2020

What is it like working with clients or customers at Frontier Airlines?

Pros

Great pay, fun co workers.

Cons

Rude customers, basic issues like computer not on.

Rude customers, basic issues like computer not on.

18 January 2020

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16 February 2019

What is the work environment like at Frontier Airlines?

Pros

Flexible hours and a fun work environment

Cons

Branch is early in development

Advice to Management

Keep working on process automation

Flexible hours and a fun work environment

16 February 2019

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19 September 2019

What are working conditions like at Frontier Airlines?

Pros

Nice office space Standby flight benefits Relatively up to date technologies

Cons

They refuse to pay people what they're worth and will have you chasing a carrot if you think they will.

Advice to Management

Pay people what they're worth. Turn over hurts revenue. Do not lie about the possibility of raises.

Nice office space

19 September 2019

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4 English questions out of 4