GoCardless FAQ

All answers shown come directly from GoCardless Reviews and are not edited or altered.

15 English questions out of 15

16 March 2020

What is health insurance like at GoCardless?

Pros

Amazing benefits - private health insurance, learning budget, flexibility to work from home when needed Intelligent and inspiring people to work with and learn from

Cons

Some challenges experienced whilst trying to scale and grow. The company is still trying to shift away from being a UK-headquartered company to being a global one Unclear career progression opportunities for existing employees. Senior roles tend to be filled with external applicants

Amazing benefits - private health insurance, learning budget, flexibility to work from home when needed

16 March 2020

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22 January 2020

How are senior leaders perceived at GoCardless?

Pros

There's a fantastic culture at GC with very few egos to contend with. It genuinely feels that we're part of one team, which is quite rare and definitely something to nurture. There's a confident leadership team in place, headed up by Hiroki who is refreshingly honest & straightforward in a world of jargon and bluster. Above all, people are nice and it feels a joy to come into work and interact with the team and wider business.

Cons

Of course there are some really minor growing pains (as we expand internationally it becomes more difficult to keep that sense of 'togetherness') but, from my experience, these aren't unusual and are definitely not something GC isn't aware of; so long as everybody is patient and gives times for these to be ironed out it'll be fine. The pension scheme could be improved because the company payments are low in comparison to a lot of companies; there's also no bonus scheme for the majority of people which isn't great - knowing some people get it and some don't plays into the perception of a weak benefits scheme.

Advice to Management

Keep on the path of clearly articulating why we're all here. Don't become too 'grey' and corporate - GC can become bigger and more successful without being at the expense of a bit of fun & laughter along the way!

There's a confident leadership team in place, headed up by Hiroki who is refreshingly honest & straightforward in a world of jargon and bluster.

22 January 2020

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24 September 2020

What are some insights into the strategy or vision at GoCardless?

Pros

GC had some of the nicest, smartest people I've ever met They do a really good job at helping with some people's career progression Impressive strategy

Cons

People were consistently undervalued in pay and responsibilities C-suite felt miles above the rest of the employees when we were still quite small - high hierarchy

Advice to Management

Pay your employees!

Impressive strategy

24 September 2020

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16 March 2020

How are the career development opportunities at GoCardless?

Pros

Amazing benefits - private health insurance, learning budget, flexibility to work from home when needed Intelligent and inspiring people to work with and learn from

Cons

Some challenges experienced whilst trying to scale and grow. The company is still trying to shift away from being a UK-headquartered company to being a global one Unclear career progression opportunities for existing employees. Senior roles tend to be filled with external applicants

Unclear career progression opportunities for existing employees.

16 March 2020

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23 July 2020

How is management perceived at GoCardless?

Pros

GoCardless is a great company at face value, with a very positive economic future on paper. I always found the belief of top-level leadership in the vision of the company very compelling. Hiroki, and most of the C-suite around him always struck me as great people, who communicate relatively openly, and are genuinely compassionate about the people making their organisation great. The (London) office is rather nice. Company events were well thought out. Benefits and salary package are very impressive. Most of the folks you’ll meet around the office are smiling and easy to get along with. They’re extremely passionate about diversity. A few reviews down suggest not working here if you are a non-white-male. I couldn’t disagree more, in fact, I couldn’t think of a better FinTech to work for if you fall in that category! I think, alongside Direct Debit, diversity is GC’s #1 passion. Most of the processes in the company are well thought out. Onboarding is mostly seamless. The engineering culture was very pragmatic, and typically things are well considered and carefully built. There are some very intelligent engineers, and usually the principal engineers are approachable and willing to answer questions, so that was great. It was rare that I got to work with them, personally, but when I did, I found the experience valuable.

Cons

Sadly, however, it’s not all sunshine and roses. GoCardless's mid-senior level management is extremely toxic. The ship is sinking under the rising tide of nepotism. I'm not going to go into too much detail on the cons, because it's sad to focus on negatives. There are really damning aspects and I'm not sure I could fit them all in the Glassdoor text limit. For instance - many of the engineering managers are pals outside of work, and therefore if an employee gets on the bad side of one, it’s unlikely said employee will have an unbiased audience of managers to speak with should they encounter difficulties at work. This creates a very stressful, prison-like workplace. I think it’s also fair to say that technically I regressed during my time at GC. Things move painfully slowly. The tasks are generally fairly menial. Most of the cool stuff has already been built. I think, however, I became a lot smarter as to what sort of politics can go on at medium sized organisations. A valuable, yet shocking experience. An Al Pac quote from the 1992 movie, “Scent of a Woman” somewhat summarises what is going on at GoCardless, on the footsoldier-level, which I think the execs are unfortunately probably oblivious to: “You're building a rat ship here. A vessel for sea-going snitches. And if you think you’re preparing these "minnows" for manhood, you better think again. Because I say you are killing the very spirit this institution proclaims it instills!” I could only summarise by saying, approach GC with caution! Good luck.

Advice to Management

-

GoCardless's mid-senior level management is extremely toxic.

23 July 2020

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15 English questions out of 15