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Holiday Extras

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Holiday Extras

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Holiday Extras Benefits FAQ

Read what Holiday Extras employees think about benefits at the company.

If you want to see a full list of benefits and perks at Holiday Extras listed by categories, head to their Benefits page. From insurance, health and wellness to vacation and more, find out what you could benefit from when working at Holiday Extras.

All answers shown come directly from Holiday Extras Reviews and are not edited or altered.

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7 English questions out of 7

19 November 2020

What is health insurance like at Holiday Extras?

Pros

the only pro of working here was leaving at the end of the day

Cons

When offered the job we were told you would only work one weekend a month, what they mean is you'll work every weekend except one, you never get two days off together (except on your one weekend off a month), it's a stressful environment to work if and only being allowed one day off at a time allows no relaxation or downtime. The management team in the insurance cc are snakes, the will be nice to you face and stab you in the back, whilst discussing you and your private business with other colleagues( non-management ones). The goal post is consistently moved and you are expected to answer calls for two other insurance companies ( good to go insurance and white horse) whilst getting no extra benefit for it( these do not count towards your monthly sales target). The insurance cc is highly regulated, and you have to jump through hoops whilst being paid a basic salary the same as members in the airport cc who have no legal statements to make and also have a much easier job. Insurance staff are treated like 3rd class citizens, you are sold this fallacy that this company offers you so many extras, when the reality is you are excluded from taking part in 95% of everything because you work in a call centre. No career progression opportunity unless your friends with the right people or sleeping with the right person

Advice to Management

Really take a look at the staff you have, and don't allow the current mid management to drag your company down any further. They serve their own interests and the interests of their ”friends” not those of the company. I would also say not to sell prospective employees jobs based on lies! And instead of offering so much that you cannot deliver, don't bother just pay staff a salary that you are able to live on. Lastly treat your staff with respect, because from working there I know this does not happen

The insurance cc is highly regulated, and you have to jump through hoops whilst being paid a basic salary the same as members in the airport cc who have no legal statements to make and also have a much easier job.

19 November 2020

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24 September 2022

Does Holiday Extras offer unlimited holiday?

Pros

Remote working Job itself is not too difficult We do have really nice customers and some lovely colleagues. Provide good mental health support by a third party. If you like incentives or games they do this a lot.

Cons

This is contact centre only, there is a massive difference if you are working for HX outside of the contact centre. It sounds great to work in that part. Contact centre - Your last for everything if your lucky enough to be included. If your female, work part time or POC you won't get the same opportunity or inclusions. Company makes a lot of noise about fixing this but after nearly 10 years of employment no changes have actually benefitted those mentioned above. The culture seems to be that you should be lucky to have the job, it used to be above average pay but this is now not the case and this attitude of being paid beyond your skill set remains. I honestly can't wait to leave, have given feedback directly many times over the years so I give up. Many errors or workarounds, constant updating of information by endless docs which you have no assigned time to read your just expected to know. You will also be expected to work past your shift time up to 15minutes and before your shift time (currently takes 20 minutes to set my laptop up for each shift) for free, over the year this adds up to a lot! Difficult to get time off, a lot of the time you rely on a shift swap which you need to organise with a volunteer who they approve of to switch with as there is disparity in skills that colleagues have been trained in. Also if you want to be told off for a messy desk you just arrived to by the CEO make sure to apply!

Advice to Management

Contact centre staff may not be as skilled as those outside of this department but they shouldn't feel like children/2nd class to everyone else. They are vital to the making money part!! The several managers that I have had this year do not do any handover of staff it seems and no crucial information is shared adding to difficult times. Remember many employees are part time or work outside of standard UK times that the rest of the business works and they deserve to be included, especially working antisocial hours and every weekend for minimum wage dealing with many errors which never seem to be fixed. I.e the 2 hour special for lounges, the time is incorrect on the confirmation display and has been the whole time it's been available that I have worked. It looks so unprofessional but the only ones that have to deal with this is the person on chat or phones from the contact centre. The employee welfare/customer service is not as important as the cost to fix this. Please don't reply to this with CEX complaint template response of "the good news that travel is back..."

Difficult to get time off, a lot of the time you rely on a shift swap which you need to organise with a volunteer who they approve of to switch with as there is disparity in skills that colleagues have been trained in.

24 September 2022

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14 April 2021

Does Holiday Extras offer massages?

Pros

None, ice cream, home time, leaving

Cons

None, if you want your life and mental health destroyed apply

Advice to Management

Take a good long look at yourself

None, ice cream, home time, leaving

14 April 2021

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22 June 2021

Does Holiday Extras offer relocation assistance?

Pros

In technical roles, people are given a great deal of freedom to work with leading and bleeding edge technology. If it can help get the job done, you have the opportunity to prove it. The company started its move to AWS in 2009, that was early. We were very early and enthusiastic adopters of PPC. Employees have always been given great Apple machines to work on. There's a great sense of democracy, all code goes through pull requests, design decisions are debated and all opinions are counted. Data leads the way at Holiday Extras. Everything is split test. The workflow has been Agile in some sense or other since about 2010 - again, early adopters in that area. The tech teams have 10% of their time to themselves to work on their own ideas. A conference is held (biannually) to discuss and promote the benefits gained from these projects. Remote working has been encouraged for years, long before COVID. A forward thinking program of year-in-industry student placement has led to many students being offered work after their studies, staying on long after their initial commitment, becoming senior engineers and allowing them to concentrate on exams rather than job hunting in their final year. All new starters, including students, are encouraged to deploy something on their first day. The change may be trivial but you see the entire deployment process and meet people from many areas with different skillsets in the process. The benefits package is very good. Matthew the CEO deserves great credit for putting such an emphasis on tech at such an early stage, far ahead of many others in the industry. He's brought in top-quality people as both employees and consultants, and driven the company forward with strength and determination. Holiday Extras has always taken pride in taking care of its employees, the People Team are and have always been excellent and forward thinking. Above all I think it's a meritocracy where hard work is well-rewarded.

Cons

The travel industry is undeniably having a difficult time. There will be work that needs turning round super-fast as priorities change and the situation evolves. But that's exciting!

Advice to Management

The 10%-time project was intended to spread out to other non-technical departments, and to have no restrictions on what could be worked on. That way you can harness the collective genius of everyone and to foster collaboration across the entire business. Now might not be the time to look at that though. All the best!

The benefits package is very good.

22 June 2021

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22 October 2021

Does Holiday Extras offer parental leave?

Pros

It’s taken me over a year to write this but I’m now in an objective place to do so. When it was at its best, HX was a truly great place to work. Lovely colleagues, great benefits, very flexible and a real family feel. That’s what made it so horrendous during Covid and the redundancies that followed.

Cons

Moving past that, I was there five years and in that time received one actual pay rise after continued complaints to my manager - never even received inflation in all that time despite hitting all my goals and doing way more than my job description. What I did get were “benchmark” increases - proving I was paid way below the going rate for my role. I also had a feeling I was underpaid compared to my male counterparts but could never prove it; until the redundancy when I just flat out asked and found I was right. Despite little difference in our time there, experience and performance reviews, my salary was 75% of what theirs was. Being off on maternity for 8 months was mentioned as a possible reason why, which in itself is illegal but still doesn't explain such a large difference in pay. Not only that, when I experienced sexual harassment at a work event, the response from management was to go "feedback" to the men in question myself. No other support or help was given. Honestly being made redundant was the best thing to happen to most people - we're all finally in jobs that actually pay us what we're worth.

Advice to Management

The culture built up over years has been destroyed and it's such a shame as even with the issues I faced, I loved it so much I would have stayed. From what I hear, those left say it’s a husk of the company it was. Unfortunately that’s what happens when you unceremoniously cut half your staff and then put the ones left on effectively zero hours contracts. Bottom line? Pay people what they deserve and treat everyone fairly.

Being off on maternity for 8 months was mentioned as a possible reason why, which in itself is illegal but still doesn't explain such a large difference in pay.

22 October 2021

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7 English questions out of 7

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