Holiday Extras FAQ

Have questions about working at Holiday Extras? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at Holiday Extras.

All answers shown come directly from Holiday Extras Reviews and are not edited or altered.

42 English questions out of 42

19 November 2020

What is health insurance like at Holiday Extras?

Pros

the only pro of working here was leaving at the end of the day

Cons

When offered the job we were told you would only work one weekend a month, what they mean is you'll work every weekend except one, you never get two days off together (except on your one weekend off a month), it's a stressful environment to work if and only being allowed one day off at a time allows no relaxation or downtime. The management team in the insurance cc are snakes, the will be nice to you face and stab you in the back, whilst discussing you and your private business with other colleagues( non-management ones). The goal post is consistently moved and you are expected to answer calls for two other insurance companies ( good to go insurance and white horse) whilst getting no extra benefit for it( these do not count towards your monthly sales target). The insurance cc is highly regulated, and you have to jump through hoops whilst being paid a basic salary the same as members in the airport cc who have no legal statements to make and also have a much easier job. Insurance staff are treated like 3rd class citizens, you are sold this fallacy that this company offers you so many extras, when the reality is you are excluded from taking part in 95% of everything because you work in a call centre. No career progression opportunity unless your friends with the right people or sleeping with the right person

Advice to Management

Really take a look at the staff you have, and don't allow the current mid management to drag your company down any further. They serve their own interests and the interests of their ”friends” not those of the company. I would also say not to sell prospective employees jobs based on lies! And instead of offering so much that you cannot deliver, don't bother just pay staff a salary that you are able to live on. Lastly treat your staff with respect, because from working there I know this does not happen

The insurance cc is highly regulated, and you have to jump through hoops whilst being paid a basic salary the same as members in the airport cc who have no legal statements to make and also have a much easier job.

19 November 2020

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2 September 2019

Does Holiday Extras offer an employee assistance or workplace counselling program?

Pros

Fantastic benefits, good ethos. Good rewards such as parties, bbqs etc

Cons

Too nice, often have people working for them that aren’t good at their job and don’t do anything about it. Salaries are not competitive.

Fantastic benefits, good ethos.

2 September 2019

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19 December 2020

Does Holiday Extras offer unlimited holiday?

Pros

There were pros during my time at Holiday Extras but the despicable treatment of myself and others far outweighs any positives.

Cons

There is a LOT so I will bullet point (and even this is cut down because I can't be bothered). - Worst HR team I've ever dealt with. BY FAR. 'People Team'? Not a chance. No one has any idea what they're doing, there is no support, only ONE person in the 'People Team' was approachable. - It's a Boys Club. It's been mentioned before and HX can say all they want that it doesn't exist but it does. They'll make it seem like you can get far but it's a glass ceiling. They only work with men that are old family friends. No new talent is genuinely considered. If you're female, don't bother. If you're a mother, DON'T WASTE YOUR TIME. - The favouritism at Holiday Extras is rife. If you're not friends with the right person (or brown-nosing the right person) you won't get anywhere. The amount of talent they have lost over the years because they're giving friends (and family!) opportunities is ridiculous. Again, if you're female, don't bother. - The whole environment is snakey and toxic now. Everyone is overworked. Underpaid. Hard-workers are overlooked (again, favouritism). It's a degrading, unhappy place to work and I wasted years of my life working there. - The decisions made as part of the redundancies this year were absolutely disgusting. The decisions themselves (i.e. who gets the absolute privilege of keeping their job and who gets the boot) were DESPICABLE. How the senior leaders and managers who made those terrible decisions sleep at night I don't know. How you got rid of mothers, fathers, hard-working, long-serving employees for people who had been hired only months prior, had been hired to cover maternity leave, had been underperforming for months, is absolutely disgusting. You made poor, inhumane choices and ruined peoples lives. - There is no room for creativity. Got an idea? Don't bother sharing it. It'll be approved, you'll spend 6 months working on it, then out of nowhere you'll be told what to do by a consultant or senior leader who isn't involved in the area at all. I don't know why they hire creative roles - they only need project managers that will do exactly what they tell them to. - On top of everything, my manager didn't reach out ONCE to see how I was during the redundancy process. 5 months have passed since I lost my job and I have received a text, email or Facebook message from them checking how I am. I spent many, many years spent at Holiday Extras and a fair chunk in their team and to receive absolutely nothing is inhumane and poor, poor behaviour. It was the managers who made the terrible decisions as to who to keep and who to get rid of and whether it's awkward or not, they should 100% show compassion and act with humanity which has not happened. It was the worst part of being made redundant. The stress and anxiety of losing my job and not having enough money to pay my bills was minimal compared to the fact that a) my manager didn't reach out at all b) barely anyone in my team got in touch and c) the stakeholders/people I had worked FOR for years not a single person reached out to say sorry/hope you're ok/thanks for everything. Inhumane. I couldn't be more disappointed in Holiday Extras and everyone that works there.

Advice to Management

I have no advice because you won't listen to it. This will be yet another review that you'll read and go "Well that's not the case.", "Nope, that's not true", "But we do XYZ so that's not true at all". Well it is true. All of it. By the end Holiday Extras was an awful place to work. Unpleasant and toxic. PS - no one is upset because you had to make redundancies, we're mad because of how BADLY it was dealt with and because of the AWFUL decisions you made as to who stays and goes.

There were pros during my time at Holiday Extras but the despicable treatment of myself and others far outweighs any positives.

19 December 2020

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14 April 2021

Does Holiday Extras offer massages?

Pros

None, ice cream, home time, leaving

Cons

None, if you want your life and mental health destroyed apply

Advice to Management

Take a good long look at yourself

None, ice cream, home time, leaving

14 April 2021

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22 June 2021

Does Holiday Extras offer relocation assistance?

Pros

In technical roles, people are given a great deal of freedom to work with leading and bleeding edge technology. If it can help get the job done, you have the opportunity to prove it. The company started its move to AWS in 2009, that was early. We were very early and enthusiastic adopters of PPC. Employees have always been given great Apple machines to work on. There's a great sense of democracy, all code goes through pull requests, design decisions are debated and all opinions are counted. Data leads the way at Holiday Extras. Everything is split test. The workflow has been Agile in some sense or other since about 2010 - again, early adopters in that area. The tech teams have 10% of their time to themselves to work on their own ideas. A conference is held (biannually) to discuss and promote the benefits gained from these projects. Remote working has been encouraged for years, long before COVID. A forward thinking program of year-in-industry student placement has led to many students being offered work after their studies, staying on long after their initial commitment, becoming senior engineers and allowing them to concentrate on exams rather than job hunting in their final year. All new starters, including students, are encouraged to deploy something on their first day. The change may be trivial but you see the entire deployment process and meet people from many areas with different skillsets in the process. The benefits package is very good. Matthew the CEO deserves great credit for putting such an emphasis on tech at such an early stage, far ahead of many others in the industry. He's brought in top-quality people as both employees and consultants, and driven the company forward with strength and determination. Holiday Extras has always taken pride in taking care of its employees, the People Team are and have always been excellent and forward thinking. Above all I think it's a meritocracy where hard work is well-rewarded.

Cons

The travel industry is undeniably having a difficult time. There will be work that needs turning round super-fast as priorities change and the situation evolves. But that's exciting!

Advice to Management

The 10%-time project was intended to spread out to other non-technical departments, and to have no restrictions on what could be worked on. That way you can harness the collective genius of everyone and to foster collaboration across the entire business. Now might not be the time to look at that though. All the best!

The benefits package is very good.

22 June 2021

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42 English questions out of 42