Holiday Extras FAQ

Have questions about working at Holiday Extras? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at Holiday Extras.

All answers shown come directly from Holiday Extras Reviews and are not edited or altered.

42 English questions out of 42

19 November 2020

What is health insurance like at Holiday Extras?

Pros

the only pro of working here was leaving at the end of the day

Cons

When offered the job we were told you would only work one weekend a month, what they mean is you'll work every weekend except one, you never get two days off together (except on your one weekend off a month), it's a stressful environment to work if and only being allowed one day off at a time allows no relaxation or downtime. The management team in the insurance cc are snakes, the will be nice to you face and stab you in the back, whilst discussing you and your private business with other colleagues( non-management ones). The goal post is consistently moved and you are expected to answer calls for two other insurance companies ( good to go insurance and white horse) whilst getting no extra benefit for it( these do not count towards your monthly sales target). The insurance cc is highly regulated, and you have to jump through hoops whilst being paid a basic salary the same as members in the airport cc who have no legal statements to make and also have a much easier job. Insurance staff are treated like 3rd class citizens, you are sold this fallacy that this company offers you so many extras, when the reality is you are excluded from taking part in 95% of everything because you work in a call centre. No career progression opportunity unless your friends with the right people or sleeping with the right person

Advice to Management

Really take a look at the staff you have, and don't allow the current mid management to drag your company down any further. They serve their own interests and the interests of their ”friends” not those of the company. I would also say not to sell prospective employees jobs based on lies! And instead of offering so much that you cannot deliver, don't bother just pay staff a salary that you are able to live on. Lastly treat your staff with respect, because from working there I know this does not happen

The insurance cc is highly regulated, and you have to jump through hoops whilst being paid a basic salary the same as members in the airport cc who have no legal statements to make and also have a much easier job.

19 November 2020

See answer

2 September 2019

Does Holiday Extras offer an employee assistance or workplace counselling program?

Pros

Fantastic benefits, good ethos. Good rewards such as parties, bbqs etc

Cons

Too nice, often have people working for them that aren’t good at their job and don’t do anything about it. Salaries are not competitive.

Fantastic benefits, good ethos.

2 September 2019

See answer

19 December 2020

Does Holiday Extras offer unlimited holiday?

Pros

There were pros during my time at Holiday Extras but the despicable treatment of myself and others far outweighs any positives.

Cons

There is a LOT so I will bullet point (and even this is cut down because I can't be bothered). - Worst HR team I've ever dealt with. BY FAR. 'People Team'? Not a chance. No one has any idea what they're doing, there is no support, only ONE person in the 'People Team' was approachable. - It's a Boys Club. It's been mentioned before and HX can say all they want that it doesn't exist but it does. They'll make it seem like you can get far but it's a glass ceiling. They only work with men that are old family friends. No new talent is genuinely considered. If you're female, don't bother. If you're a mother, DON'T WASTE YOUR TIME. - The favouritism at Holiday Extras is rife. If you're not friends with the right person (or brown-nosing the right person) you won't get anywhere. The amount of talent they have lost over the years because they're giving friends (and family!) opportunities is ridiculous. Again, if you're female, don't bother. - The whole environment is snakey and toxic now. Everyone is overworked. Underpaid. Hard-workers are overlooked (again, favouritism). It's a degrading, unhappy place to work and I wasted years of my life working there. - The decisions made as part of the redundancies this year were absolutely disgusting. The decisions themselves (i.e. who gets the absolute privilege of keeping their job and who gets the boot) were DESPICABLE. How the senior leaders and managers who made those terrible decisions sleep at night I don't know. How you got rid of mothers, fathers, hard-working, long-serving employees for people who had been hired only months prior, had been hired to cover maternity leave, had been underperforming for months, is absolutely disgusting. You made poor, inhumane choices and ruined peoples lives. - There is no room for creativity. Got an idea? Don't bother sharing it. It'll be approved, you'll spend 6 months working on it, then out of nowhere you'll be told what to do by a consultant or senior leader who isn't involved in the area at all. I don't know why they hire creative roles - they only need project managers that will do exactly what they tell them to. - On top of everything, my manager didn't reach out ONCE to see how I was during the redundancy process. 5 months have passed since I lost my job and I have received a text, email or Facebook message from them checking how I am. I spent many, many years spent at Holiday Extras and a fair chunk in their team and to receive absolutely nothing is inhumane and poor, poor behaviour. It was the managers who made the terrible decisions as to who to keep and who to get rid of and whether it's awkward or not, they should 100% show compassion and act with humanity which has not happened. It was the worst part of being made redundant. The stress and anxiety of losing my job and not having enough money to pay my bills was minimal compared to the fact that a) my manager didn't reach out at all b) barely anyone in my team got in touch and c) the stakeholders/people I had worked FOR for years not a single person reached out to say sorry/hope you're ok/thanks for everything. Inhumane. I couldn't be more disappointed in Holiday Extras and everyone that works there.

Advice to Management

I have no advice because you won't listen to it. This will be yet another review that you'll read and go "Well that's not the case.", "Nope, that's not true", "But we do XYZ so that's not true at all". Well it is true. All of it. By the end Holiday Extras was an awful place to work. Unpleasant and toxic. PS - no one is upset because you had to make redundancies, we're mad because of how BADLY it was dealt with and because of the AWFUL decisions you made as to who stays and goes.

There were pros during my time at Holiday Extras but the despicable treatment of myself and others far outweighs any positives.

19 December 2020

See answer

14 April 2021

Does Holiday Extras offer massages?

Pros

None, ice cream, home time, leaving

Cons

None, if you want your life and mental health destroyed apply

Advice to Management

Take a good long look at yourself

None, ice cream, home time, leaving

14 April 2021

See answer

28 December 2018

Does Holiday Extras offer parental leave?

Pros

I've worked here for three years now and have no intention of leaving. Holiday Extras is the best company I've worked for due to the great atmosphere and culture they work hard to create. It's a fun place to work with all the extras they give you (BBQs, birthdays off, constant treats and rewards) but that's a small part of why I love it here. Whilst it's fun, there's no shortage of hard work and challenging targets to meet which stretch and get the best out of you. They work hard to make sure you're on the right career path and will assist in any training or support you need to succeed. There are so many departments that you can easily try out another career path on a secondment if you're curious. They've just completed a fantastic new building and facilities including showers which shows they're dedicated to improving and supporting staff. They're incredibly family friendly. Having just come back from Maternity Leave, I was worried asking for reduced hours and more flexibility in terms of needing to work from home or leave if the kids were sick but their Anytime Anywhere policy means I can just catch up out of hours and leave immediately if necessary. I've never had a problem with any discrimination due to being a mother - if anything I'm actually given a lot more freedom to do what I need!

Cons

They're still working on the pay structure and clarity around that, but it's improved in the past few months. As with any company there are the usual problems with certain individuals and management styles but overall these get addressee quickly if they're really issues. As the company is growing, the culture is unfortunately getting diluted so that's something everyone needs to work hard at to keep.

Advice to Management

Listen to your experts, keep pushing us to succeed and continue working on the pathways work to clarify salaries and progression.

Having just come back from Maternity Leave, I was worried asking for reduced hours and more flexibility in terms of needing to work from home or leave if the kids were sick but their Anytime Anywhere policy means I can just catch up out of hours and leave immediately if necessary.

28 December 2018

See 2 more answers
  • 1
  • 2
  • 3
  • 4
  • 5

42 English questions out of 42