Holiday Extras FAQ

Have questions about working at Holiday Extras? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at Holiday Extras.

All answers shown come directly from Holiday Extras Reviews and are not edited or altered.

43 English questions out of 43

25 June 2021

What is the company culture like at Holiday Extras?

Pros

Flexible working, good work culture

Cons

Could do better on progression of employees

Flexible working, good work culture

25 June 2021

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7 January 2021

How was the interview at Holiday Extras?

Pros

I still remember reading these reviews before applying to Holiday Extras and how much of an impression they made on me. The interview process was a sequence of video calls to meet different team members, followed by a coding challenge (a choice of frontend or backend problem) and then a meet in person and a pair-programming session. It was pretty intimidating, but I felt elated and a sense of achievement when I got an offer of employment. I don't think I've ever felt that about any other job I've taken in the past. HX is a progressive company. It's been around for decades and continually tries to improve with a culture of feedback behind it. At the time of writing, things are very fluid. We're going through a pandemic, there's no clear way out and I'm on my 2nd bout of furlough. We lost a lot of friends as a consequence of a restructure and that was truly heartbreaking. For anyone that is reading this after going through redundancy, I'm sorry this happened to you. I can only speak for myself, but I haven't reached out to many as I don't know what to say. The whole situation is so messed up. I hope we meet again on better terms one day. Our colleagues are the types of people who become friends and even family. They're very knowledgeable, kind, compassionate and fun to be around. This is what you should expect when joining HX, a team you can work with, that wants to be open and honest. I've read some of the other reviews before me and I'm surprised to read that this is not everyone's experience. As an engineer, you will experience a variety of problems to solve, predominantly using React/React-Native, Node.js and the Google Cloud platform. You'll work alongside really clever people that are always willing to pair-up and there's a real sense of teamwork to get something done. The products offered are focused on holiday assurance and insurance, and everyone loves a holiday so the product you help build is really wanted by the customer too. Unlike a lot of companies that have struggled to adapt to working remotely, HX was already ahead of the pack in this sense, having many remote workers already operating in the company. Not only is remote working fully embraced, but flexible schedules too. If you need to nip out or do something and make up the time later, there's no questioning - just do it. That trust goes a long way. When HX has navigated this pandemic, which it will in time, and you get the opportunity to join - I say seize it, hopefully you'll have a great experience like myself.

Cons

I would like to see the progression path removed for engineers, I think that the measurements used to move through the titles are subjective and the fact that there is now a hierarchy where there wasn't before will lead to more competitiveness rather than collaboration. There are some advantages to competitiveness between peers, but I think it can breed toxic behaviour and could undermine the Be One Team value eventually. I would hate to be reviewing this post in the future and disagreeing with the pro-team points I've made. I'd also like it quantified, via a survey, of how many engineers would like to keep the hierarchy vs how many have no preference or would like to see it removed entirely. I don't think the title differences should exist if the majority of devs don't actively encourage it. Now that we're a much smaller team (unfortunately), we're in the best position to implement a change such as this. Also, the salary isn't set quite right, which feels like something said in bad taste given the redundancies that have just been made and the challenges HX are facing. Unfortunately the physical location HX are set in doesn't help as you're relatively close to London and there's always going to be comparisons made. As a lot of those London candidates will have adapted to remote working, it's unlikely to ease the situation going forward either. I would like HX to reconsider the benchmarking used when evaluating salary and to be more competitive on pay, effective immediately. If the company loses too much talent due to competitiveness in the market, I fear there won't be enough knowledge left to transfer and this will cause much greater problems. The bonus was nice when it was around, I'd like to see that return when feasible, but I'm specifically talking about base salary.

Advice to Management

We need good, empathetic leadership right now. Clear direction and communication on how we're going to steer ourselves out of the pandemic. As an engineer, I have ideas on how the details work in software and how pieces fit together, but I'm reliant on the strategic thinkers of how to navigate out of this situation. I feel like there's a feeling of uncertainty currently and our leaders looking towards us to come up with meaningful solutions, meanwhile I find myself looking back to them for courage, confidence and belief that better times lie ahead. Continue to be transparent, open and honest. Please share as much as you can, as concisely as you can. Personally, I'd like these updates every 2-3 weeks whilst furloughed on the HX workplace Must Read group.

The interview process was a sequence of video calls to meet different team members, followed by a coding challenge (a choice of frontend or backend problem) and then a meet in person and a pair

7 January 2021

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21 December 2020

What is the hiring process like at Holiday Extras?

Pros

The people are fantastic, atmosphere and knowledge is second to none. Flexible working and ability to be heard at senior level is regular.

Cons

Well what can I say I worked for a company I loved for 16 years. I did not have a performance review for the last 4 years yet I was selected for redundancy based on certain criteria. I asked for a copy of this which I never received. On multiple occasions I specifically asked how I was measured against others and was told “it’s just a score” so I still have no idea why I was made redundant. I asked if there was a review process or how I could take this decision higher and was told that’s it. My manager hasn’t spoken to me since my redundancy meeting and has not reached out to thank me for years of service or asked how I am. Just being a human being wouldn’t have gone a miss. To top it off the CEO sent me a card to thank me for all the hard work and I was in meetings with him every week and my name was wrong. This made me feel very appreciated so thank you. I am not angry at being made redundant I appreciate this needed to happen to save a business I cared about. The treatment and hostility I experienced throughout the process was horrific and I was shown no care throughout.

Advice to Management

Regular Performance reviews 1-2-1 needs to happen their are heads of teams just not doing them so when things like this happen it’s a big shock and can not be explained when made redundant. I become ill whilst going through this process I raised it to the people team serval times and there was no aftercare or support not even a check in. I understand why redundancy needed to happen just wished there was more of a caring humane way they could have done it to which I did not receive.

The treatment and hostility I experienced throughout the process was horrific and I was shown no care throughout.

21 December 2020

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19 November 2020

What are co-workers like at Holiday Extras?

Pros

the only pro of working here was leaving at the end of the day

Cons

When offered the job we were told you would only work one weekend a month, what they mean is you'll work every weekend except one, you never get two days off together (except on your one weekend off a month), it's a stressful environment to work if and only being allowed one day off at a time allows no relaxation or downtime. The management team in the insurance cc are snakes, the will be nice to you face and stab you in the back, whilst discussing you and your private business with other colleagues( non-management ones). The goal post is consistently moved and you are expected to answer calls for two other insurance companies ( good to go insurance and white horse) whilst getting no extra benefit for it( these do not count towards your monthly sales target). The insurance cc is highly regulated, and you have to jump through hoops whilst being paid a basic salary the same as members in the airport cc who have no legal statements to make and also have a much easier job. Insurance staff are treated like 3rd class citizens, you are sold this fallacy that this company offers you so many extras, when the reality is you are excluded from taking part in 95% of everything because you work in a call centre. No career progression opportunity unless your friends with the right people or sleeping with the right person

Advice to Management

Really take a look at the staff you have, and don't allow the current mid management to drag your company down any further. They serve their own interests and the interests of their ”friends” not those of the company. I would also say not to sell prospective employees jobs based on lies! And instead of offering so much that you cannot deliver, don't bother just pay staff a salary that you are able to live on. Lastly treat your staff with respect, because from working there I know this does not happen

The management team in the insurance cc are snakes, the will be nice to you face and stab you in the back, whilst discussing you and your private business with other colleagues( non

19 November 2020

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23 August 2020

What is the salary like at Holiday Extras?

Pros

Great pay and great people

Cons

Long hours but if single it’s oky

Great pay and great people

23 August 2020

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43 English questions out of 43

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