HotelTonight FAQ

All answers shown come directly from HotelTonight Reviews and are not edited or altered.

15 English questions out of 15

18 February 2019

What is health insurance like at HotelTonight?

Pros

HotelTonight has been a huge career boosting opportunity for me. From the day I started, I've had a front row seat to what it takes to scale a consumer facing business from a handful of US markets to our current availability in markets around the globe. That growth continues and there are plenty of challenges ahead. At HT I've had ample opportunity to advance my career. The company provides yearly compensation and performance reviews. The people at HotelTonight are very talented across all departments. I've enjoyed working closely with members of the customer support, supply, and marketing teams. I'm always impressed by how sharp my coworkers are. The CEO and CTO are accessible and transparent about how the business is doing and where we are heading. Our engineering processes use the latest best practices making shipping code fun and confident. Technology decisions tend to be made based on stability and future maintenance rather than what the latest cool thing is, which I really appreciate. The company also provides great perks (free hotel credits every quarter, generous paternity leave, free meals, company paid trip after every 3 years of employment, 401k match, great healthcare, HSA match). One of my favorites perks is an office exchange program that allows us to travel to one of our many international offices (CDMX, Berlin, Paris) with some of the cost offset by the company. I couldn't be happier with this company. I truly feel my experience at HT has given me all of the tools to make a big impact at any company I may work for in the future (but I'm not done yet).

Cons

The company moves quickly and sometimes it feels as if projects are not buttoned up before moving on to something new. It would be nice to add a little extra time to complete projects. Some of our busiest times in the hotel industry coincide with holidays. This can lead to difficulty fully disconnecting from work during specific holidays (New Year's Eve, Fourth of July, etc).

Advice to Management

Keep up the transparency. Also please maintain a laser focus on taking care of our customers and giving them the best experience for booking a hotel stay.

The company also provides great perks (free hotel credits every quarter, generous paternity leave, free meals, company paid trip after every 3 years of employment, 401k match, great healthcare, HSA match).

18 February 2019

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18 February 2019

How are senior leaders perceived at HotelTonight?

Pros

HotelTonight has been a huge career boosting opportunity for me. From the day I started, I've had a front row seat to what it takes to scale a consumer facing business from a handful of US markets to our current availability in markets around the globe. That growth continues and there are plenty of challenges ahead. At HT I've had ample opportunity to advance my career. The company provides yearly compensation and performance reviews. The people at HotelTonight are very talented across all departments. I've enjoyed working closely with members of the customer support, supply, and marketing teams. I'm always impressed by how sharp my coworkers are. The CEO and CTO are accessible and transparent about how the business is doing and where we are heading. Our engineering processes use the latest best practices making shipping code fun and confident. Technology decisions tend to be made based on stability and future maintenance rather than what the latest cool thing is, which I really appreciate. The company also provides great perks (free hotel credits every quarter, generous paternity leave, free meals, company paid trip after every 3 years of employment, 401k match, great healthcare, HSA match). One of my favorites perks is an office exchange program that allows us to travel to one of our many international offices (CDMX, Berlin, Paris) with some of the cost offset by the company. I couldn't be happier with this company. I truly feel my experience at HT has given me all of the tools to make a big impact at any company I may work for in the future (but I'm not done yet).

Cons

The company moves quickly and sometimes it feels as if projects are not buttoned up before moving on to something new. It would be nice to add a little extra time to complete projects. Some of our busiest times in the hotel industry coincide with holidays. This can lead to difficulty fully disconnecting from work during specific holidays (New Year's Eve, Fourth of July, etc).

Advice to Management

Keep up the transparency. Also please maintain a laser focus on taking care of our customers and giving them the best experience for booking a hotel stay.

The CEO and CTO are accessible and transparent about how the business is doing and where we are heading.

18 February 2019

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18 February 2019

How are the career development opportunities at HotelTonight?

Pros

HotelTonight has been a huge career boosting opportunity for me. From the day I started, I've had a front row seat to what it takes to scale a consumer facing business from a handful of US markets to our current availability in markets around the globe. That growth continues and there are plenty of challenges ahead. At HT I've had ample opportunity to advance my career. The company provides yearly compensation and performance reviews. The people at HotelTonight are very talented across all departments. I've enjoyed working closely with members of the customer support, supply, and marketing teams. I'm always impressed by how sharp my coworkers are. The CEO and CTO are accessible and transparent about how the business is doing and where we are heading. Our engineering processes use the latest best practices making shipping code fun and confident. Technology decisions tend to be made based on stability and future maintenance rather than what the latest cool thing is, which I really appreciate. The company also provides great perks (free hotel credits every quarter, generous paternity leave, free meals, company paid trip after every 3 years of employment, 401k match, great healthcare, HSA match). One of my favorites perks is an office exchange program that allows us to travel to one of our many international offices (CDMX, Berlin, Paris) with some of the cost offset by the company. I couldn't be happier with this company. I truly feel my experience at HT has given me all of the tools to make a big impact at any company I may work for in the future (but I'm not done yet).

Cons

The company moves quickly and sometimes it feels as if projects are not buttoned up before moving on to something new. It would be nice to add a little extra time to complete projects. Some of our busiest times in the hotel industry coincide with holidays. This can lead to difficulty fully disconnecting from work during specific holidays (New Year's Eve, Fourth of July, etc).

Advice to Management

Keep up the transparency. Also please maintain a laser focus on taking care of our customers and giving them the best experience for booking a hotel stay.

HotelTonight has been a huge career boosting opportunity for me.

18 February 2019

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11 March 2019

How is management perceived at HotelTonight?

Pros

Virtual work environment, equipment provided, hotel credits, bonuses, salary is good.

Cons

Extremely poor CX management. I have worked for comparable companies in the same type of role and I've never seen management that cannot provide daily metrics. They are consistently threatening about metrics but they have no metrics to provide so you're not quite sure how to improve. They will switch you from channel to channel (from chat to phones to email) at the drop of a hat, without warning on a daily basis. Agents schedules are based on nothing except what they call "company need." It's not based on seniority, or your metrics, attendance, nothing... So be prepared to be forced into any schedule at any time. You'll never be able to take a holiday off unless it's already one of your days off. Be prepared to work every single one and their black out dates are ridiculous. You never be able to take a week of vacation around any holidays or any of their other "special event" dates. I've never seen a black out calendar like this with any other company. Their system is horribly flawed and they shouldn't be surprised if employees start seeking legal action. Action needs to be taken at the top levels at CX and quickly.

Advice to Management

Used to be a great company, hope Airbnb fixes your CX management woes and loses the dead weight at the top.

Extremely poor CX management.

11 March 2019

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20 June 2018

Are employees at HotelTonight generally happy and/or satisfied?

Pros

Working from home, great pay, excellent benefits, awesome team, amazing co-workers, fast paced, overtime opportunities, excellent support from shift supervisors, team leads listen and take feedback that's given and take action on issues.

Cons

All contact channels can get really busy at the same time and it gets overwhelming, holidays are super busy, you're guaranteed to work. There's not honestly a lot that I can say is a con

Advice to Management

Need additional support across all channels during the summer time, otherwise, keep doing what you're doing, honestly, the support is amazing, the feedback, development, everything.

Working from home, great pay, excellent benefits, awesome team, amazing co-workers, fast paced, overtime opportunities, excellent support from shift supervisors, team leads listen and take feedback that's given and take action on issues.

20 June 2018

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15 English questions out of 15