Leslie's Swimming Pool Supplies FAQ

All answers shown come directly from Leslie's Swimming Pool Supplies Reviews and are not edited or altered.

24 English questions out of 24

17 December 2018

Does Leslie's Swimming Pool Supplies offer employee discounts?

Pros

The company has a decent pay rate and if you show drive they will make sure you are paid accordingly. I've worked for them for over two years. The employee discount is great 10-25% off. They will work with you if you will work with them.

Cons

No life during the summer. High turnover rate If you are in management you are always on call

The employee discount is great 10-25% off.

17 December 2018

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2 September 2019

How are the career development opportunities at Leslie's Swimming Pool Supplies?

Pros

Learn how to run a business effectively if you put forth the effort. The new E- Learning system is phenomenal, especially the shop courses and general chemical classes. Leslie's has access to almost anything, their catalog is insane. They have the resources to help you be successful, a little common sense and to go along with training will get you far.

Cons

Low pay considering you are the face of your store. Long hours, even when you're off you're working. No appreciation by upper management. Loyalty is not returned. Favoritism runs rampant. No opportunity for growth. Unless you move away or take over a dead store... they don't pay for it either. Bottom line the job itself is actually fine, it feels good to see the fruits of your labor and also gain the trust of your customers. Just wish the people you were loyal too could see it, but alas your just a number.

Advice to Management

Take care of your loyal, tenured managers. They literally give up their lives/families for you, show some respect. Also your upper management needs to take a class on their people skills because my God.

No opportunity for growth.

2 September 2019

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27 May 2019

What kind of career opportunities exist at Leslie's Swimming Pool Supplies?

Pros

easy work, good hours, lots of opportunity for over time

Cons

must know a good amount of knowledge of products and how pools work

easy work, good hours, lots of opportunity for over time

27 May 2019

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27 February 2019

Does Leslie's Swimming Pool Supplies have any sort of mentoring programme?

Pros

-Above average pay for the area -Great employee discount (25% off) -Easy work -Customers are great Overall great atmosphere, seems like it would be a fun job in some markets. See below for details.

Cons

My main gripe with this job is the lack of training provided and the lack of coverage that each store seems to have. When I started the position of store manager, I had no previous pool experience and was told during the interview that the training would be enough to make me an industry expert. I was to be placed with a seasoned store manager who would teach me everything I needed to know to be successful. Unfortunately, the training quality depends entirely on the quality of the store manager they put you with. My training consisted of 4 straight shifts of computer videos, followed by 3 days of water testing, and 2 days of training on the register. All of this was self study using the dozen or so booklets I was handed while my "mentor" would simply sit in the back and attempt to avoid all social contact while I was left to assist the customers. When asking a question, there was about a 50/50 chance that I would be told that the information was in the book and I should reread the section. To their credit, I did get some useful tidbits every now an then, such as how the company treats their store managers "like crap" and that store managers "have no power to do literally anything at all". Talk about a negative Nancy. I left after a couple of weeks on the job after being fed up with not knowing how to properly assist customers with their questions and having to spend the entire day reading up on information that could be taught in less than a quarter of the time through proper mentoring. I realize my situation may have been unique, but that's aside from the point. I don't think it was unwise of me to assume I should have had better training from an industry leader like Leslie's, and that there should have been more quality control over the training process being that it is a niche industry with a ton of knowledge to cram in a short period of time. Just my 2 cents.

Advice to Management

-Hire 2 part-time assistant managers rather than 1 full-time store manager and 1 full-time assistant manager. This will allow for more flexibility should a need arise and store managers that feel less "trapped" in their stores. -Considering that the store manager is supposed to be the local expert on pool care, I think training should be done by...well...a qualified trainer. Disgruntled store managers aren't the best people to assist with training new employees.

I left after a couple of weeks on the job after being fed up with not knowing how to properly assist customers with their questions and having to spend the entire day reading up on information that could be taught in less than a quarter of the time through proper mentoring.

27 February 2019

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9 July 2020

How are promotions handled at Leslie's Swimming Pool Supplies?

Pros

If you learn this job, you will have a stable job. You'll stay in your store with a slight chance of promotion.

Cons

They are constantly understaffed. Thru will tell you to run the store according to the actual need then micromanage you into a cookie cutter staffing schedule. There is no balance between work and personal life. The store managers are usually the only ones who actually know what's up with the store so the employees will call you with questions on your day off and after you've clicked out for the day. It's not salary; you either answer unpaid and help the employee who actually needs help or ignore the call and let an angry Karen destroy the employee.

Advice to Management

Listen to the store managers. They know what they're talking about. Hire district managers from within. If they don't have the actually practice and knowledge of the business, they can't help properly.

You'll stay in your store with a slight chance of promotion.

9 July 2020

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24 English questions out of 24