Liberty Mutual Insurance FAQ

All answers shown come directly from Liberty Mutual Insurance Reviews and are not edited or altered.

43 English questions out of 43

30 August 2018

What is health insurance like at Liberty Mutual Insurance?

Pros

Great Benefits from health insurance, to 3 weeks of vacation time at the start of your employment.

Cons

Always changing have to be able embrace change.

Great Benefits from health insurance, to 3 weeks of vacation time at the start of your employment.

30 August 2018

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5 May 2020

Does Liberty Mutual Insurance offer sponsored degrees?

Pros

Benefits are great, flexible time, tuition reimbursement, family leave

Cons

Individual office standards don’t match that of the company’s goals in terms of inclusion and diversity

Benefits are great, flexible time, tuition reimbursement, family leave

5 May 2020

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2 March 2019

Does Liberty Mutual Insurance pay for professional licenses?

Pros

Excellent training, Online and in the classroom. Liberty paid for my licensing class and allotted me time to study for my exam.

Cons

There were 4 price hikes from the time I started to just before I was schedule to come off training pay (6 month period). We were overpriced on home and auto. Forcing us to sell other carriers plans at a lower commission rate. As a new agent it made it very difficult to build a book of business. Also management made me feel as if it was my fault. My fault? The state closing ratio was less that 10%.

Advice to Management

Set realist goals based on the current state of the business and don't blame your reps for the actuary's decisions to raise rates in a very competitive market.

Liberty paid for my licensing class and allotted me time to study for my exam.

2 March 2019

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7 September 2018

Does Liberty Mutual Insurance give compassionate leave?

Pros

Great flexibility - probably was the biggest selling point for me. Current 2 days WFH company wide. Lots of pros to the job itself. My prior experience in insurance has been predominantly “sales-y”, commission based, and cutthroat. This is not that. This career is solely salary/experience based with a profit sharing incentive. As a result, there is a lot of support and teamwork involved in day to day work. There is a great training program that actually focuses on skill development and employee growth. Turnover is relatively low compared to many jobs out there and in the industry. Most employees in my office have had 10+ years of experience in the field. Good job stability. Overall, it is a great career, benefits are decent, and compensation is decent. Recent reorg has brought some positives such a very generous parental leave program and bereavement leave program.

Cons

- new benefits program is impossible and not as good as options in the past. Have had and heard of many issues with claims and billing process with new insurance program. Considering the fact that the biggest complaint is about our health insurance “not being quite as good as it used to be”, I would say that this is a pretty good career and company.

Advice to Management

Reconsider health benefits program

Recent reorg has brought some positives such a very generous parental leave program and bereavement leave program.

7 September 2018

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24 January 2020

Does Liberty Mutual Insurance give time off to volunteer?

Pros

Company- I fell I love with this company years ago (when I was in a different position) because of their values and work life balance. They have a yearly volunteer day to allow employees to give back to their communities and support employee chosen charities with donations. Most offices have flex space options giving you a 2-3 day work from home schedule. Adjuster role: Work from home, salary pay, company vehicle w/ pleasure use, gas card, cellphone, all the office equipment you need, make you own schedule.

Cons

No work life Balance. Job is supposed to be a 9-10 hr job but it's more like 12 hr when your first starting out. Exceeding Metrics- forget about it for a few years. Goals are not attainable unless through cutting corners and working yourself sick. The expectations they give customers are not realistic so your constantly apologizing and trying to buy time. Turnover rate is ridiculous and I know they have increased pay and changed a few things over the years to try to combat that but they are not there yet.

Advice to Management

Be honest about the way the workload affects people and become a pioneer in the claims industry to change that. Higher more reps and reduce the claim intake to 6-8 per week vs 10. This would greatly reduce the turnover rate, which gives you the ability to cultivate a knowledgeable workforce that takes pride in their role. Provide a different training program for new adjusters coming in with no claim experience. Liberty Mutual is a great company but they are failing in this department.

They have a yearly volunteer day to allow employees to give back to their communities and support employee chosen charities with donations.

24 January 2020

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43 English questions out of 43