Lush FAQ

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3 English questions out of 3

28 October 2020

How are the career development opportunities at Lush?

Pros

Really lovely company to work for. Take care of the staff and there are great opportunities for career progression. The job itself can be really fun, especially if you love the products. I've worked at multiple Lush's and the majority of management have been very nice and understanding.

Cons

It can sometimes be draining for an introvert to be constantly engaging in conversation with people.

Take care of the staff and there are great opportunities for career progression.

28 October 2020

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2 September 2019

What kind of career opportunities exist at Lush?

Pros

-Socially, ethically, and eco conscious that goes into every decision they make as a company -Great benefits: super affordable health insurance with amazing coverage, great PTO policy, maternity/paternity leave almost unparalleled -You will feel like part of the “lush culture” -Inclusive and celebrates all walks of life -Teaches you all about development and coaching and gives you the tools to grow your career even if they don’t give you the opportunities to do so.

Cons

-Prepare to be numbers focused at all times. It’s ALL about driving sales and KPI’s at every single moment of the day. -Company will tells you it’s about creating great experiences for your customer, but if those experiences have a result of low conversion or if the customer doesn’t spend $30, be prepared to talk about what you should have done differently with them. -Feedback obsessed. You cannot just give straight forward feedback, everything needs to be planned and scripted with specific wording and makes the whole process so awkward. -Sales associates are expected to receive feedback at every moment of their shift after every interaction. -Chasing the ghost that was the 2015 bath bomb boom that lead to high sales. Business is declining from then and they don’t understand you can’t always be growing 50%+ every year. -You basically harass customers into talking to you. If you don’t you will be given feedback. -Global mystery shops used to label stores as “awful”. -“RST” is intensive. Every manager has cried from stress on a store visit before. -ZERO ROOM FOR GROWTH. HQ is in Canada, no opportunity for US employees to grow into roles other than retail. District level leadership aka “RST” is extremely limited and the select few company faves that have been in their roles for 10+ years move into those positions. RST is untouchable. -Your life becomes Lush. You become defined by your job, your friends become lush, you must add corporate profiles to your personal Facebook page. -Impossible to achieve bonus with the current state of the business. -Impossible to achieve a raise with current state of business. No guaranteed raise year on year.

Advice to Management

-Stop being so numbers focused. It doesn’t align with the other things you stand for as a company. Obviously businesses need to grow through sales, but you have a reputation of being pushy for so many years to the point where it’s driven people away from your stores. -You will continue to lose managers if you don’t expand into more work from home positions that allow US managers more opportunities to grow their career. -Open a small HQ in the US. -Grow your district leadership and have local leaders overseeing local shops. -Calm down on the feedback. Your employees care and want to create the best experiences possible, but are on edge all the time due to the feedback they may receive.

HQ is in Canada, no opportunity for US employees to grow into roles other than retail.

2 September 2019

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16 July 2019

What is the feeling of job security at Lush?

Pros

Awesome and fun job year-round.

Cons

Only so many full time positions

Awesome and fun job year-round.

16 July 2019

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3 English questions out of 3