Lush FAQ

All answers shown come directly from Lush Reviews and are not edited or altered.

26 English questions out of 26

2 September 2019

What is health insurance like at Lush?

Pros

-Socially, ethically, and eco conscious that goes into every decision they make as a company -Great benefits: super affordable health insurance with amazing coverage, great PTO policy, maternity/paternity leave almost unparalleled -You will feel like part of the “lush culture” -Inclusive and celebrates all walks of life -Teaches you all about development and coaching and gives you the tools to grow your career even if they don’t give you the opportunities to do so.

Cons

-Prepare to be numbers focused at all times. It’s ALL about driving sales and KPI’s at every single moment of the day. -Company will tells you it’s about creating great experiences for your customer, but if those experiences have a result of low conversion or if the customer doesn’t spend $30, be prepared to talk about what you should have done differently with them. -Feedback obsessed. You cannot just give straight forward feedback, everything needs to be planned and scripted with specific wording and makes the whole process so awkward. -Sales associates are expected to receive feedback at every moment of their shift after every interaction. -Chasing the ghost that was the 2015 bath bomb boom that lead to high sales. Business is declining from then and they don’t understand you can’t always be growing 50%+ every year. -You basically harass customers into talking to you. If you don’t you will be given feedback. -Global mystery shops used to label stores as “awful”. -“RST” is intensive. Every manager has cried from stress on a store visit before. -ZERO ROOM FOR GROWTH. HQ is in Canada, no opportunity for US employees to grow into roles other than retail. District level leadership aka “RST” is extremely limited and the select few company faves that have been in their roles for 10+ years move into those positions. RST is untouchable. -Your life becomes Lush. You become defined by your job, your friends become lush, you must add corporate profiles to your personal Facebook page. -Impossible to achieve bonus with the current state of the business. -Impossible to achieve a raise with current state of business. No guaranteed raise year on year.

Advice to Management

-Stop being so numbers focused. It doesn’t align with the other things you stand for as a company. Obviously businesses need to grow through sales, but you have a reputation of being pushy for so many years to the point where it’s driven people away from your stores. -You will continue to lose managers if you don’t expand into more work from home positions that allow US managers more opportunities to grow their career. -Open a small HQ in the US. -Grow your district leadership and have local leaders overseeing local shops. -Calm down on the feedback. Your employees care and want to create the best experiences possible, but are on edge all the time due to the feedback they may receive.

-Great benefits: super affordable health insurance with amazing coverage, great PTO policy, maternity/paternity leave almost unparalleled

2 September 2019

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8 March 2020

Does Lush offer employee discounts?

Pros

Good discount, nice products and great opportunities for advancement

Cons

Unrealistic expectations of part-time staff, there is very little regional oversight so managers are not accountable. Bullying is rife and head office are aware of the issue but refuse to do anything about it.

Advice to Management

Restructure management so there is greater oversight and accountability of staff.

Good discount, nice products and great opportunities for advancement

8 March 2020

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29 November 2018

How are the career development opportunities at Lush?

Pros

Living wage, career opportunities, great work environment

Cons

Ability to move up in management

Living wage, career opportunities, great work environment

29 November 2018

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2 September 2019

What kind of career opportunities exist at Lush?

Pros

-Socially, ethically, and eco conscious that goes into every decision they make as a company -Great benefits: super affordable health insurance with amazing coverage, great PTO policy, maternity/paternity leave almost unparalleled -You will feel like part of the “lush culture” -Inclusive and celebrates all walks of life -Teaches you all about development and coaching and gives you the tools to grow your career even if they don’t give you the opportunities to do so.

Cons

-Prepare to be numbers focused at all times. It’s ALL about driving sales and KPI’s at every single moment of the day. -Company will tells you it’s about creating great experiences for your customer, but if those experiences have a result of low conversion or if the customer doesn’t spend $30, be prepared to talk about what you should have done differently with them. -Feedback obsessed. You cannot just give straight forward feedback, everything needs to be planned and scripted with specific wording and makes the whole process so awkward. -Sales associates are expected to receive feedback at every moment of their shift after every interaction. -Chasing the ghost that was the 2015 bath bomb boom that lead to high sales. Business is declining from then and they don’t understand you can’t always be growing 50%+ every year. -You basically harass customers into talking to you. If you don’t you will be given feedback. -Global mystery shops used to label stores as “awful”. -“RST” is intensive. Every manager has cried from stress on a store visit before. -ZERO ROOM FOR GROWTH. HQ is in Canada, no opportunity for US employees to grow into roles other than retail. District level leadership aka “RST” is extremely limited and the select few company faves that have been in their roles for 10+ years move into those positions. RST is untouchable. -Your life becomes Lush. You become defined by your job, your friends become lush, you must add corporate profiles to your personal Facebook page. -Impossible to achieve bonus with the current state of the business. -Impossible to achieve a raise with current state of business. No guaranteed raise year on year.

Advice to Management

-Stop being so numbers focused. It doesn’t align with the other things you stand for as a company. Obviously businesses need to grow through sales, but you have a reputation of being pushy for so many years to the point where it’s driven people away from your stores. -You will continue to lose managers if you don’t expand into more work from home positions that allow US managers more opportunities to grow their career. -Open a small HQ in the US. -Grow your district leadership and have local leaders overseeing local shops. -Calm down on the feedback. Your employees care and want to create the best experiences possible, but are on edge all the time due to the feedback they may receive.

HQ is in Canada, no opportunity for US employees to grow into roles other than retail.

2 September 2019

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16 June 2018

How are promotions handled at Lush?

Pros

Good wage for a retail position. Chances for promotion.

Cons

- Wages do not reflect the work required - Far too much feedback, also sometimes in quite humiliating and badgering. All stores differ but my store had strict feedback tracking and you could potentially get fired for something as small as not facing the door 24/7. - Do not support unions. We were told not to join a union because it would anger the company and not help us get better wages. - Very little chance of hitting targets, they ensure they are too high to hit. - Harsh monitoring. We had a lot of mystery shops at my store, and despite being severely understaffed, some staff were humiliated and told off for not being perfect. Their standard of perfect is extremely high and unattainable when very understaffed. - Hard to get promoted, there was a lot of favourtism. During my 2 years there I saw people perfect for the jobs they were applying for being passed over for the managers best friends or crushes.

Advice to Management

- There should be exterior judgement on management. In my area, those who were doing evaluations were best friends with the managers they were evaluating. This led to unfair evaluations and incompetent managers being kept on and promoted. - Practise what you preach, support your staff joining unions and urging higher pay and better conditions. This is what they want for other companies, so why should they be exempt from this?

Chances for promotion.

16 June 2018

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26 English questions out of 26