Lush FAQ

All answers shown come directly from Lush Reviews and are not edited or altered.

25 English questions out of 25

16 June 2020

What are co-workers like at Lush?

Pros

you always smell nice good staff discount and great colleagues

Cons

supervisors can make you approach customers very aggressively which is not appreciated by most. gets very busy around any major holiday(easter, mothers day, valentines, Xmas)

good staff discount and great colleagues

16 June 2020

See 47 more answers

15 November 2020

What is the salary like at Lush?

Pros

Good pay, good colleagues, lots of free products up for grabs at the end of the day

Cons

Have to be very outgoing, management can be very pushy, having to constantly be 100% smily and outgoing is exhausting and management are very insistent on it

Good pay, good colleagues, lots of free products up for grabs at the end of the day

15 November 2020

See 82 more answers

24 April 2019

What are other benefits and incentives like at Lush?

Pros

Lush Offered me a great experience for lots of Reasons: -The people that work at Lush are friendly on the whole and my colleagues were very friendly for the two years I worked there. - They Pay London Living Wage. - Paid Vacation. - Emphasis On Internal Growth within the company. - Branch Targets Mean there is no pressure on individual sales/ commission - The company is based terrific essential core values. - Unique Opportunities for employees such as working at the Annual Lush Showcase - Lush offers a great business model of generosity- usually they will give their employees products to take home and experience to better discuss them. - Alongside taking home products for training, Lush frequently releases new products and so employees receive ongoing training during their employment. - Lush also offers a counseling helpline and even 1 to 1 counseling sessions to its employees.

Cons

Like Everything Lush had some cons which I feel are important to mention: - Because the company is based on Freshness and High Energy they employ many people and usually have them work the minimum 5 hours shifts e.g. 5 hour shifts. Anyone who works in retail will know this means you will likely not have a break and all the while will be working multiple days (e.g. 4-5 days) to earn what you could working 2-3 full days. This was a problem for me because it was the most demanding amount of work I could take on and the compensation I received didn't reflect that. This doesnt mention the continued effort and expense on my part of commuting. -Another Issue was that the bureaucracy associated with booking holiday pay was at times very difficult to do- I dealt with it and even watched upper management (supervisors and trainee managers) struggle to book holiday when they'd like even when they gave plenty of notice. Often there was poor rationale why an employee couldn't take vacation. - In this same area, there was lacking clarity concerning fair vacation pay- especially in regards to when an employee consistently worked overtime in my case. - Similarly, sick days were often challenging to be reimbursed for. - Many people working in retail are aware that that the christmas period is super demanding - Lush does not allow staff to take vacation during this period - but the pay does not fairly compensate for this. My bottom Line(s): I worked at Lush for almost two years-I excelled at my employment and I attribute that to the excellent business model and core values to support. It would seem contradictory that a company with so much emphasis on ethics and values would be in some ways really jeopardize the wellbeing of its employees through minimal working hours e.t.c.. However, it is also very clear to me that many staff benefits offered to employees are not even present at many other work places. So to speak- Lush is far from perfect and is still a way better place to work than just about anywhere else I can think of.

Advice to Management

To be more flexible and responsive to staff needs on terms of development in the company and vacations/ sick pay. Offer more clarity in regards to vacation pay compensation. Allow employees to work longer shifts than just 5 hours.

This was a problem for me because it was the most demanding amount of work I could take on and the compensation I received didn't reflect that.

24 April 2019

See 1 more answer

11 September 2020

What are sales commissions like at Lush?

Pros

Spa treatment for free 50/50 discount Access to free products

Cons

Pressure Feels like commission work when it isn’t

Advice to Management

Chill

Feels like commission work when it isn’t

11 September 2020

See answer

2 September 2019

What are pay raises like at Lush?

Pros

-Socially, ethically, and eco conscious that goes into every decision they make as a company -Great benefits: super affordable health insurance with amazing coverage, great PTO policy, maternity/paternity leave almost unparalleled -You will feel like part of the “lush culture” -Inclusive and celebrates all walks of life -Teaches you all about development and coaching and gives you the tools to grow your career even if they don’t give you the opportunities to do so.

Cons

-Prepare to be numbers focused at all times. It’s ALL about driving sales and KPI’s at every single moment of the day. -Company will tells you it’s about creating great experiences for your customer, but if those experiences have a result of low conversion or if the customer doesn’t spend $30, be prepared to talk about what you should have done differently with them. -Feedback obsessed. You cannot just give straight forward feedback, everything needs to be planned and scripted with specific wording and makes the whole process so awkward. -Sales associates are expected to receive feedback at every moment of their shift after every interaction. -Chasing the ghost that was the 2015 bath bomb boom that lead to high sales. Business is declining from then and they don’t understand you can’t always be growing 50%+ every year. -You basically harass customers into talking to you. If you don’t you will be given feedback. -Global mystery shops used to label stores as “awful”. -“RST” is intensive. Every manager has cried from stress on a store visit before. -ZERO ROOM FOR GROWTH. HQ is in Canada, no opportunity for US employees to grow into roles other than retail. District level leadership aka “RST” is extremely limited and the select few company faves that have been in their roles for 10+ years move into those positions. RST is untouchable. -Your life becomes Lush. You become defined by your job, your friends become lush, you must add corporate profiles to your personal Facebook page. -Impossible to achieve bonus with the current state of the business. -Impossible to achieve a raise with current state of business. No guaranteed raise year on year.

Advice to Management

-Stop being so numbers focused. It doesn’t align with the other things you stand for as a company. Obviously businesses need to grow through sales, but you have a reputation of being pushy for so many years to the point where it’s driven people away from your stores. -You will continue to lose managers if you don’t expand into more work from home positions that allow US managers more opportunities to grow their career. -Open a small HQ in the US. -Grow your district leadership and have local leaders overseeing local shops. -Calm down on the feedback. Your employees care and want to create the best experiences possible, but are on edge all the time due to the feedback they may receive.

No guaranteed raise year on year.

2 September 2019

See answer
  • 1
  • 2
  • 3
  • 4
  • 5

25 English questions out of 25