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Netcracker Technology

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Netcracker Technology

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Have questions about working at Netcracker Technology? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at Netcracker Technology.

All answers shown come directly from Netcracker Technology Reviews and are not edited or altered.

50 English questions out of 50

27 February 2021

Does Netcracker Technology offer dental insurance?

Pros

This company has certain advantages you have to consider when applying to it. Let's name a few: 1. There is a great opportunity to work for a relatively stable product company and gain solid knowledge about the delivery process there. When you are a student - it is extremely important. 2. Back in the days when business trips were as usual as remote work is for now - you might be sent to the clients across the globe. Which is more important - your English level was not that important (I knew a team member who even didn't understand a word but was sent to the United States). Business trips give you an enormous feeling of collaboration and work engagement (but on the other hand require to be online 24/7) 3. People if you will be lucky enough would help you to grow as a professional, to sharpen tour dev skills, to make you a great tester, or to help you evolve from an ordinary business analyst to a solution architect

Cons

Before listing all of the disadvantages I found - I have to say that those are related to my previous experience. Every work has its pros and cons, and to be objective, I think, we have to understand what is the market where the company does its business. For Netcracker Tech. - it is OSS and BSS solutions for telco service providers. Based on reports that consulting firms did last years - this market is declining (despite telco hipe around 5G). Because someday Company chose such a narrowed business model - it requires from it certain steps towards a business style which I think completely OK from business and market perspective but sometimes bad for employees. Let's review ratings in detail: 1. Career Opportunities: 3 from 5. As it usually happens - it DOES depend on many factors. When it comes to Netcracker, you have to consider the following things: - nobody wants you to be promoted unless it makes sense for the business. This means that promotion plays its role of motivation when a salary hike will not save you as an employee for the Company. For example, developers, in general, grow way faster than QA. Business Analysts almost do not grow (below I explain it) - you career opportunity is completely in your manager's hands. And welcome to the uncertainty here. Since you can be put under a thoughtful guy who relentlessly makes your opportunities real - or you will be under a supervision of a person who just does not care about your opportunities. And most of the time you cannot do anything about it, unfortunately. Such types still exist in Netcracker, and a lot (though they are trying to work with a management culture) - senior management sometimes tries to shake it up, creating or destroying departments...spending in Netcracker about 5 years, I changed 3 departments and 4 managers...it creates new positions, you are motivated for a while, but once it destroyed...you've been put in the point you've started. 2. Compensation & Benefits: 3 from 5. That is a thing that is defined by your ability to prove your experience and knowledge you've gained, however: - salary itself: in Russia, it is still below average. You can check salaries on Glassdoor, in the meantime, we can see that: BAs and Devs can get a normal wage (market-reasonable) whereas QAs are usually under-paid; but still there are cases when BA and Dev get way less they might have in other places. Again, from a business perspective, they never said Netcracker is aimed to give employees salaries they dream (I've heard this a couple of times personally) - and you should not expect that from NC. - salary hikes: I know it would be annoying, but...it also depends :) The usual practice is to give a raise once a year, in general, from 10 to 25%, depending on the performance report that your manager shares with you verbally (based on the project feedbacks). If you are a nice guy who is very approachable - you've got the right track towards a raise even though you may not understand basic things and don't bring much value. The manager does rely on the formal project feedback and if those are negative it is highly unlikely he or she will spend time to figure out why and what skills you have to train to be successful. - benefits: the only one is medical insurance, which a quite restricted (no hospitals and ambulance). Obviously, no stocks, no fitness compensation, nothing like those - at least at the time I've been there. There were attempts to somehow fix this but seems there were buried due to the wish of cutting costs management is obsessed :). 3. Culture & Values: 2 from 5. That is the biggest issue IMHO, but...for the management it is not :) Therefore you have to be prepared that: - you will be working in a so-called 'startup' environment. What does this mean for you? It implies that you: will be working outside of the normal working hours (far from them), solving problems you ran into on your own (almost nobody cares), feeling pressured by managers which have lack (if any of) proper managerial skills, let alone skills in development process building outside of Netcracker - obedience is a must. There you will notice that everybody likes 'yes, man!' types. And if you would like to argue thoughtfully, to find the best way to solve a task - there may be a chance you'll be kicked out from the door cautiously. - insults, bickering, disrespect, nepotism - you find them a lot! Those are the things that lead teams. Management even noticing clear cases don't even try to fix it - they leave it as it is, reasonably thinking such a way of doing business increases 'internal competition'. It does - so does a lot of gray hair on your head. I'd even notice that types of employees are promoted way more often than not so pushy but still very experienced people. 4. Senior Management: 3 from 5. Throughout my career, I met a couple of Senior Management and I found some of them mature enough to run the business. There were even 'stars' like Roman Vishnitsky who can work 24/7, lead huge teams effectively, and still be a non-arrogant person with a positive attitude. What concerns me still is that: - Almost all management came to the Company at the very beginning and never changed. They ran this business for 30+ years, they are old friends and even fathers and sons and they didn't get a chance to gain an experience somewhere behind Netcracker's walls. - Management in the Moscow office is almost entirely from FIZTEH - a famous university. It is likely you will be promoted if you are from it; otherwise be prepared for a long career journey - Besides the fact above senior management is full of prejudices and biases, for instance: you won't be hired if you exited a company before (there are exceptions but a few), Company may terminate your contract on the first weeks of your employment just because 'your education papers was not OK from VP perspective' suddenly (during hiring process your papers will be OK, that would be a surprise for you), Company, for now, does not like people with telecom background (and prefer students as they need to be paid way less) All of that just say that Netcracker is a 'family-type' company, where senior management still controls even nitty-gritty details of business processes that enormously complicate the lives of everyone working there 5. Work/Life Balance. As I said before, it is expected you have to be online 24/7. You may refuse that policy and take your time for rest, but...forget about promotion and good raises. 6. People. That is a separate category I'd like to highlight. In this Company, you will meet a lot of tough people which you don't like. But you will also meet experts who will help you to understand the telco world, learn about new OSS/BSS trends and technologies, and others. Just try to find those types. To sum up - Netcracker is a company running a business in a very competitive market. This requires them to cut their costs so they: - Hire students and grow them in the way Netcracker expects. Students are paid less, they obey and they will be good Netcracker-like managers - Do not give you so many benefits others do - Create its own working ecosystem, making knowledge you gain useless outside Netcracker. There is no certification, no trendy skills are gaining. Even developers are mostly doing a configuration, not a development.

Advice to Management

No advice as this is a business - they are getting paid for running the Company. You have to fix all of the issues otherwise you will lose the best employees.

benefits: the only one is medical insurance, which a quite restricted (no hospitals and ambulance).

27 February 2021

See answer

20 July 2022

Does Netcracker Technology offer parental leave?

Pros

a) Work-Life Balance b)All standard benefits like leave policy, insurance c)Good Team

Cons

a)Old technology b)No Hike till now even after 1 year but was told before joining about qauterely Hikes. Not sure as of now will they give Hike or not.

Advice to Management

Please improve on visibility of employee.I think there are KPI's defined for this but not sure is there any one who notices it or not.Have got no appraisal even after having better KPI than most of the guys who joined with me or let me know what is the criteria which is measured.

b)All standard benefits like leave policy, insurance

20 July 2022

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28 June 2021

Does Netcracker Technology assist with or provide work transportation?

Pros

It's a good company to work. They have no variable in compensation. Gratuity is out the of the compensation. Medical is also paid by company.

Cons

Have seen review of lay offs in glassdoor, but that was mostly in old technologies. They have 3 months appraisal system but that doesn't seem to be happening They don't have any integration with learning platforms

Medical is also paid by company.

28 June 2021

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12 April 2020

Does Netcracker Technology offer malpractice insurance?

Pros

Insurance, paid vacation, laptop, business trips

Cons

No real carrier growth and not possible to change the department

Insurance, paid vacation, laptop, business trips

12 April 2020

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7 July 2020

Does Netcracker Technology assist with or provide childcare?

Pros

Opportunities for learning & Growth, Hasn't been a victim of politics. Pays well compared to competitor.

Cons

Employee care is not great. Organization maturity

Advice to Management

Must look at employee care aspect for bottom layer of pyramid which will help in retaining talent

Employee care is not great.

7 July 2020

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50 English questions out of 50

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Culture
I love the culture at Netcracker because it encourages growth. 🚀 I really enjoy working with a multicultural team, too, because we all learn something from each other, even if it’s just one word from a different language. I’m active and a multitasker, so I like that Netcracker gives me the room to do what I love. -Florencia B., Sr. Business Analyst Sao Paulo, Brazil #netcracker #TeamNetcracker #whoweare #culture #telecommunications #oss #bss #tech
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