Northwest Bank FAQ

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What is health insurance like at Northwest Bank?

1 English review out of 1

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19 June 2020

Pros

Very low premium for health insurance

Cons

Culture. Pay for what's expected is very low. It seems Northwest wanted robot corporate groupies and not free-thinking and strong managers in place. I was told many times to just "trust the process."

Advice to Management

Note to future bank employees at the banks that will be bought out: take your severance and RUN. If you care more about your customer and offering genuine customer service than "the bottom line," this bank is not for you. We were told this would be a community bank feel, and that is anything but true. Managers have barely any say-so on their branch or how they're able to help the customer. Trying to refund fees for a customer is a nightmare. The customer experience of this merger was also extremely negative and heartbreaking to witness. The "branch models" for staffing each office are going to make it next to impossible to keep a positive team morale, and I have no idea how managers are expected to be able to get out of the office for their business calls at these levels. Communication is terrible and we weren't told many things until the last minute. Oftentimes when calling another department to get an answer you will feel like you're inconveniencing your coworkers and they will send you a link to the (ungodly long) policy and expect you to be satisfied. Advice to management? Please show that you care more about your employees and the customers. We all understand that this is a business and the bottom line is important, but it will never be more important than doing the right thing.

Very low premium for health insurance

19 June 2020

Reviewed by: Anonymous in United States (Anonymous Employee)

1 English review out of 1