Northwest Bank FAQ

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How are the career development opportunities at Northwest Bank?

3 English reviews out of 3

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16 December 2020

Pros

Benefits package is terrific, with a generous PTO plan.

Cons

Limited opportunities for career growth.

Limited opportunities for career growth.

16 December 2020

Reviewed by: Operations Specialist in Warren, PA (Current Employee)

1 January 2019

Pros

PTO Days and bank holidays are pretty much the only perk at this bank.

Cons

Everything. This bank is stuck in an era that I didn’t exist in. They actually tell you what you can wear on each day sassing it up calling it “career apparel”. If you’ve ever worked for another bank this role as a personal banker here is different. You’re basically a teller supervisor who is in charge of all the tellers. You are to coach them daily and weekly. Personal bankers are in charge of all things operations and audit. Basically what I am getting at is that a personal banker is a branch manager without the pay. They make you scan and fax everything very outdated and lots of paperwork. Branch managers pretty much do nothing unless they are in a conference call we’ll that was my experience. Pay is also very outdated and the main reason I left because I was basically running a branch for minimum wage. The company is also going to a sales culture like other banks although it is in the infancy stage. There is essentially no career advancement and although I don’t think that I am better than anyone I often met people who were hire ranked than I and I asked myself how did they get this job? My mentality coming in was small bank easy to get promoted but that’s not the case this company doesn’t look to advance personal bankers. I was also told that I was probably the only male personal banker when I started. Also the audit here is a nightmare you have to log and sign everything and if you don’t you lose audit points. They will also tell you in the interview that you will work one Saturday per month when in actuality because of the high turnover within the bank its more like 3-4 Saturday’s per month. If you have the basic work ethics of showing up on time being professional and a hard worker your manager will take advantage of you. They are now also expecting bankers to do outside business development with no reimbursement. Overall this company from top to bottom is a micromanagement machine. What pushed me out was the changing of the pay period from Thursday to Friday which they stated they would be taking 32 hours from us our first check in January and we would get that paid back after we quit or retired and they offered a payday loan for that 32 hours that could be withdrawn from our checks over the next year. At first they said it was Low interest then I’m sure because of backlash they said no interest. With in mind they just won a IG lawsuit against another bank.

Advice to Management

Pay more money to keep top talent and monitor your managers better.

There is essentially no career advancement and although I don’t think that I am better than anyone I often met people who were hire ranked than I and I asked myself how did they get this job?

1 January 2019

Reviewed by: Personal Banker in Philadelphia, PA (Former Employee)

3 November 2020

Pros

Used to be a great place to work. Good people-staff, management, departments, and customers. Work was interesting, empowering, and able to run as your "shop". Benefits were very good. Felt like working with family. Building relationships with customers

Cons

No advancement opportunities for managers. Not favorable to advancing women. Local leadership loves to hear themselves "talk". They say they want to listen, but speaking up gets you unfavorable notice. Difficulty managing local reputation of bank. Moving to digital to impact bottom line for shareholders

Advice to Management

Lack of knowledge in market has resulted in unfavorable views by the communities served. Decisions to move, close or combine offices with quality customer service reviews leave customers to feel abandoned and as if they have no value.

Not favorable to advancing women.

3 November 2020

Reviewed by: Manager in United States (Former Employee)

3 English reviews out of 3