Northwest Bank FAQ

All answers shown come directly from Northwest Bank Reviews and are not edited or altered.

16 English questions out of 16

19 June 2020

What is health insurance like at Northwest Bank?

Pros

Very low premium for health insurance

Cons

Culture. Pay for what's expected is very low. It seems Northwest wanted robot corporate groupies and not free-thinking and strong managers in place. I was told many times to just "trust the process."

Advice to Management

Note to future bank employees at the banks that will be bought out: take your severance and RUN. If you care more about your customer and offering genuine customer service than "the bottom line," this bank is not for you. We were told this would be a community bank feel, and that is anything but true. Managers have barely any say-so on their branch or how they're able to help the customer. Trying to refund fees for a customer is a nightmare. The customer experience of this merger was also extremely negative and heartbreaking to witness. The "branch models" for staffing each office are going to make it next to impossible to keep a positive team morale, and I have no idea how managers are expected to be able to get out of the office for their business calls at these levels. Communication is terrible and we weren't told many things until the last minute. Oftentimes when calling another department to get an answer you will feel like you're inconveniencing your coworkers and they will send you a link to the (ungodly long) policy and expect you to be satisfied. Advice to management? Please show that you care more about your employees and the customers. We all understand that this is a business and the bottom line is important, but it will never be more important than doing the right thing.

Very low premium for health insurance

19 June 2020

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26 May 2020

Does Northwest Bank offer parental leave?

Pros

Great small bank to work for. Good management. Good training.

Cons

No paternity leave. No commission.

No paternity leave.

26 May 2020

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7 February 2020

Does Northwest Bank offer employee discounts?

Pros

Good job - liked working with people and co-workers

Cons

Northwest Bank closed 44 offices of the Discount Division

Advice to Management

Should have taken an interest for displaced employees

Northwest Bank closed 44 offices of the Discount Division

7 February 2020

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1 January 2019

How are the career development opportunities at Northwest Bank?

Pros

PTO Days and bank holidays are pretty much the only perk at this bank.

Cons

Everything. This bank is stuck in an era that I didn’t exist in. They actually tell you what you can wear on each day sassing it up calling it “career apparel”. If you’ve ever worked for another bank this role as a personal banker here is different. You’re basically a teller supervisor who is in charge of all the tellers. You are to coach them daily and weekly. Personal bankers are in charge of all things operations and audit. Basically what I am getting at is that a personal banker is a branch manager without the pay. They make you scan and fax everything very outdated and lots of paperwork. Branch managers pretty much do nothing unless they are in a conference call we’ll that was my experience. Pay is also very outdated and the main reason I left because I was basically running a branch for minimum wage. The company is also going to a sales culture like other banks although it is in the infancy stage. There is essentially no career advancement and although I don’t think that I am better than anyone I often met people who were hire ranked than I and I asked myself how did they get this job? My mentality coming in was small bank easy to get promoted but that’s not the case this company doesn’t look to advance personal bankers. I was also told that I was probably the only male personal banker when I started. Also the audit here is a nightmare you have to log and sign everything and if you don’t you lose audit points. They will also tell you in the interview that you will work one Saturday per month when in actuality because of the high turnover within the bank its more like 3-4 Saturday’s per month. If you have the basic work ethics of showing up on time being professional and a hard worker your manager will take advantage of you. They are now also expecting bankers to do outside business development with no reimbursement. Overall this company from top to bottom is a micromanagement machine. What pushed me out was the changing of the pay period from Thursday to Friday which they stated they would be taking 32 hours from us our first check in January and we would get that paid back after we quit or retired and they offered a payday loan for that 32 hours that could be withdrawn from our checks over the next year. At first they said it was Low interest then I’m sure because of backlash they said no interest. With in mind they just won a IG lawsuit against another bank.

Advice to Management

Pay more money to keep top talent and monitor your managers better.

There is essentially no career advancement and although I don’t think that I am better than anyone I often met people who were hire ranked than I and I asked myself how did they get this job?

1 January 2019

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30 October 2020

How are senior leaders perceived at Northwest Bank?

Pros

Many good team members who want to do their best. Service to the customer is a focus.

Cons

Lack of leadership with a long vision being communicated to bank staff.

Advice to Management

Another employee survey just taken AGAIN to assess what is going on. How many surveys are needed if they all continually reflect similar results, lack of strategy and vision because of poor leadership. No surprise that many of my associates are actively looking for a better career elsewhere, including me. The significant layoffs and restructure of this past spring continue to haunt. Talent let go and now needed by attempting to reaquire with recruiters. One of the prior and most effective executive leaders and motivators of the bank continues managing loans with limited if any leadership involvement since restructure. Indications of the craziness. No more surveys required, we all know the problem!

Lack of leadership with a long vision being communicated to bank staff.

30 October 2020

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16 English questions out of 16