Northwest Bank FAQ

All answers shown come directly from Northwest Bank Reviews and are not edited or altered.

21 English questions out of 21

25 October 2020

What are working conditions like at Northwest Bank?

Pros

Pretty decent benefits, but that's it

Cons

Everything... I started as a happy employee. The pay didn't match the work expectations. But this only worsened over time. Job titles used to designate how much you were paid because each title meant you had more or fewer responsibilities than other employees, but when Northwest bought out the bank I worked for, they merged several titles and low-level employees were expected to take on many new responsibilities. Sometimes this would result in complicated changes, and even small errors resulted in staying after hours quite a long time to correct, lest you wanted a serious reprimand. It goes without saying that more responsibilities did not mean more pay. Employees are made to work in increasingly stressful environments amidst coworkers being let go or falling ill with no one to pick up the slack. At least in the area I worked in, we were desperately understaffed for an extended period of time, resulting in mistakes and terribly poor morale. Instead of taking note of our concerns, the managers were instructed to buy us a pizza or two, and any dissent or unhappiness was treated as an employee simply having a bad attitude. The clothing schedule is antiquated and uncomfortable. If an employee is unable to wear a specific shirt provided by the company for whatever reason (can't find it, it's damaged with wear and tear, etc.) an employee can be sent home without pay. However, you wear a single-colored shirt every single week and it breaks down, so you're expected to buy the same shirt from a very expensive catalog the company provides to replace it. If you gained or lost weight, the expectations were the same - purchase another expensive replacement. Ridiculous. Job opportunities opened regularly, but it appeared to be more of a popularity contest. Positions were promised to friends of managers even before holding interviews, which were a waste of time for everyone involved as the position wasn't even available anymore. I left the company miserably. It was not the homey, fun family I started working at, and with the pace at which they're declining, I don't think it'll ever be again.

Advice to Management

The bottom line handed down from corporate doesn't mean throw employees under the bus so that you still look good while trampling hard workers. Gossiping about underlings to other employees is unprofessional. Do better at managing.

If an employee is unable to wear a specific shirt provided by the company for whatever reason (can't find it, it's damaged with wear and tear, etc.) an employee can be sent home without pay.

25 October 2020

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10 January 2021

What kind of work are different roles expected to perform at Northwest Bank?

Pros

Awesome customer service and products

Cons

Constantly changing leadership makes for challenges in communication

Advice to Management

Need to invite employees to recommend improvements to overall experience

Awesome customer service and products

10 January 2021

See answer

25 October 2020

What is typically worn or allowed to be worn at work at Northwest Bank?

Pros

Pretty decent benefits, but that's it

Cons

Everything... I started as a happy employee. The pay didn't match the work expectations. But this only worsened over time. Job titles used to designate how much you were paid because each title meant you had more or fewer responsibilities than other employees, but when Northwest bought out the bank I worked for, they merged several titles and low-level employees were expected to take on many new responsibilities. Sometimes this would result in complicated changes, and even small errors resulted in staying after hours quite a long time to correct, lest you wanted a serious reprimand. It goes without saying that more responsibilities did not mean more pay. Employees are made to work in increasingly stressful environments amidst coworkers being let go or falling ill with no one to pick up the slack. At least in the area I worked in, we were desperately understaffed for an extended period of time, resulting in mistakes and terribly poor morale. Instead of taking note of our concerns, the managers were instructed to buy us a pizza or two, and any dissent or unhappiness was treated as an employee simply having a bad attitude. The clothing schedule is antiquated and uncomfortable. If an employee is unable to wear a specific shirt provided by the company for whatever reason (can't find it, it's damaged with wear and tear, etc.) an employee can be sent home without pay. However, you wear a single-colored shirt every single week and it breaks down, so you're expected to buy the same shirt from a very expensive catalog the company provides to replace it. If you gained or lost weight, the expectations were the same - purchase another expensive replacement. Ridiculous. Job opportunities opened regularly, but it appeared to be more of a popularity contest. Positions were promised to friends of managers even before holding interviews, which were a waste of time for everyone involved as the position wasn't even available anymore. I left the company miserably. It was not the homey, fun family I started working at, and with the pace at which they're declining, I don't think it'll ever be again.

Advice to Management

The bottom line handed down from corporate doesn't mean throw employees under the bus so that you still look good while trampling hard workers. Gossiping about underlings to other employees is unprofessional. Do better at managing.

colored shirt every single week and it breaks down, so you're expected to buy the same shirt from a very expensive catalog the company provides to replace it.

25 October 2020

See answer

6 January 2019

How is the work/life balance at Northwest Bank?

Pros

None! If I could I would give it a zero star rating.

Cons

Everything. This company recently ripped almost $500 off all its hourly employees middle of winter right after the holidays doesn't show you have much appreciation for the people who are the face of your company that make you the money to pay for your JD Power awards to try to attract more clientele. Lack of training is a major drawback, no clear direction on anything at all besides what to wear on what day (which is also a joke nobody wants to wear a tablecloth!) Personal bankers have to do EVERYTHING leaving it so that the branch managers do not know how to do anything as far as day to day operations. Manager actually pulls you from training class to bring you back to the branch to be vault custodian and balance out the office because they do not know how to, which prevents others from learning how to do their job correctly and efficiently. No reimbursement for driving back and forth to and from training. Absolutely no work life balance at all. I would spend most evenings at the branch till 6,7,8,9,10 all the way till 10:30 at night. We close at 4:30pm Monday-Thursday and 6pm Fridays there is absolutely no reason at all to be at any job from 8:30am-10:30pm unless that is your actuall schedule. I feel there is no reason to be at work an extra 2-6 hours a day everyday. Once reviewing my paystubs I started noticing I was not being paid for all the extra time I was there I brought it up to HR and they could not give me an explanation as to how my extra 10-20 hours every two weeks only reflected 2-3 hours of overtime every 2 weeks on my paystub. This company is "awesome" at ripping off their employees and taking advantage of them.

Advice to Management

Learn how to do the job so you can provide better training and have a better office environment.

Absolutely no work life balance at all.

6 January 2019

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6 January 2019

What is overtime like at Northwest Bank?

Pros

None! If I could I would give it a zero star rating.

Cons

Everything. This company recently ripped almost $500 off all its hourly employees middle of winter right after the holidays doesn't show you have much appreciation for the people who are the face of your company that make you the money to pay for your JD Power awards to try to attract more clientele. Lack of training is a major drawback, no clear direction on anything at all besides what to wear on what day (which is also a joke nobody wants to wear a tablecloth!) Personal bankers have to do EVERYTHING leaving it so that the branch managers do not know how to do anything as far as day to day operations. Manager actually pulls you from training class to bring you back to the branch to be vault custodian and balance out the office because they do not know how to, which prevents others from learning how to do their job correctly and efficiently. No reimbursement for driving back and forth to and from training. Absolutely no work life balance at all. I would spend most evenings at the branch till 6,7,8,9,10 all the way till 10:30 at night. We close at 4:30pm Monday-Thursday and 6pm Fridays there is absolutely no reason at all to be at any job from 8:30am-10:30pm unless that is your actuall schedule. I feel there is no reason to be at work an extra 2-6 hours a day everyday. Once reviewing my paystubs I started noticing I was not being paid for all the extra time I was there I brought it up to HR and they could not give me an explanation as to how my extra 10-20 hours every two weeks only reflected 2-3 hours of overtime every 2 weeks on my paystub. This company is "awesome" at ripping off their employees and taking advantage of them.

Advice to Management

Learn how to do the job so you can provide better training and have a better office environment.

3 hours of overtime every 2 weeks on my paystub.

6 January 2019

See answer
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21 English questions out of 21