Pep Boys FAQ

All answers shown come directly from Pep Boys Reviews and are not edited or altered.

26 English questions out of 26

31 August 2018

What is health insurance like at Pep Boys?

Pros

Nothing, none, nunca, nada, no

Cons

Bad Ownership, Terrible Management, HR department is worse, low pay, and poor health insurance coverage

Advice to Management

Fire All DM's and bring in new ones

Bad Ownership, Terrible Management, HR department is worse, low pay, and poor health insurance coverage

31 August 2018

See answer

3 September 2019

What is the retirement plan like at Pep Boys?

Pros

Career advancement, 401k matching, pay

Cons

Low hiring practices, minimum staff to run store adequately

Career advancement, 401k matching, pay

3 September 2019

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16 December 2019

Does Pep Boys offer employee discounts?

Pros

None, this is a dying company.

Cons

You can get the employee discount on parts online, upper management is only worried about their pockets instead of figuring out a way to bring this dying company into the modern age.

Advice to Management

Stop taking the easy way out and figure out how to run this company correctly.

You can get the employee discount on parts online, upper management is only worried about their pockets instead of figuring out a way to bring this dying company into the modern age.

16 December 2019

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8 October 2019

How are senior leaders perceived at Pep Boys?

Pros

ASE testing, full time work. When i first started, it went pretty well. The shop was properly staffed. We were pretty much guaranteed lunch breaks, staying late was never an issue because we actually felt appreciated enough to show some appreciation in return. The schedule was semi- flexible being fully staffed.

Cons

No opportunity for promotions, poor pay, poor annual evaluations, non-flexible schedule, poor communication, no stable management, lunch breaks were a luxury (if they happened at all), Short staffed , poor time management, did not feel appreciated. I was unfairly evaluated by one of the many managers my shop had over the span of 2 years, and therefore did not receive a raise until about 6 months after my first year. That was then used as leverage for why new management would not give me another raise at my 2 year mark. PTO was constantly a maybe, even if you put it in months prior, they would attempt to cancel your PTO days before, if not THE day before. Occasionally there would be a good manager, but upper management is so hard on them that they leave. I was promised the opportunity to move up and was lead on for months about the apprenticeship program without hearing more than "we will look into it". There is quite a bit of what i would consider bullying and harassment in the work environment as well. Customers pretty much always get their way by crying and making a scene about everything, and then you have to eat the productivity and do the work for practically free. The teamwork went down to Zero once they started enforcing the GSTs to have high productivity, and instigated threats in serious situations. It also seems like they care about numbers more than safety, or the happiness of their employees. Constantly forced to work in 100+ degree heat without breaks just so the people up front can make their numbers look better, all while marking the wrong people on jobs. I could keep going, unfortunately. But I will end it there

Advice to Management

Do not micromanage, treat your employees better, give fair evaluations, do not lie to your employees, properly staff your shops, enforce lunch breaks, manage overtime.

I was unfairly evaluated by one of the many managers my shop had over the span of 2 years, and therefore did not receive a raise until about 6 months after my first year.

8 October 2019

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12 February 2020

How are the career development opportunities at Pep Boys?

Pros

Good opportunities to grow and be successful

Cons

Bonus structure is not designed to reward top performers.

Advice to Management

There should be a hands on training program for your store managers.

Good opportunities to grow and be successful

12 February 2020

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26 English questions out of 26