TerraQuest FAQ

All answers shown come directly from TerraQuest Reviews and are not edited or altered.

14 English questions out of 14

18 July 2019

How are the career development opportunities at TerraQuest?

Pros

location, possibility of a quick advancement

Cons

stressfull environment, high volume of work, lower salary compared to competitors

location, possibility of a quick advancement

18 July 2019

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17 November 2019

What kind of career opportunities exist at TerraQuest?

Pros

- Friendly atmosphere and people - Great local management team - Flexi-time fits well around variety of lifestyles - Opportunities for site visits and interesting insights into big national projects -25 days annual leave - Good opportunity for recent graduates

Cons

- Some key members of central management are cold-blooded and lacking in foresight. - Bad staff retention rates due to poor central management and lack HR investment. - repetitive work - dubious company morals regarding environment and politics. - not a great company culture

Advice to Management

Put more focus on current employees happiness, well-being and input to improve staff retention and hold onto experienced, effective personnel.

- Good opportunity for recent graduates

17 November 2019

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21 October 2019

What is the feeling of job security at TerraQuest?

Pros

Incredibly simple jobs to get into

Cons

Poor Pay, Impossible targets / Team based targets so even if you somehow manage to make the target if your department falls flat, so will the bonus. No HR Department. I spent less than a year at this company and I'd imagine like a lot of other people it was because everyday going to work you dreaded the complete chore of going to work to accomplish nothing.

Advice to Management

If you are going to suck your employees dry and make entire departments redundant every year, At least pay them a decent wage.

Incredibly simple jobs to get into

21 October 2019

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24 July 2019

How are senior leaders perceived at TerraQuest?

Pros

TerraQuest offer a flexible working policy, which means that each member of staff must organise their shifts around the core hours of 10:00 – 15:45 and total 40 hours per week. There is no requirement to formalise your working pattern with management provided you keep within the core hours and update your timesheets accordingly. This company are quite generous regarding appointment times and offered more flexibility to allow staff to attend job interviews after the surprise announcement broke that the project was ending earlier as a result of TerraQuest being unable to secure more work from the client. Annual Leave was always approved with no issues, even if the number of days is below the UK national average. Rapport between the staff of around 33 within one of the two offices, was amazing. After only nine months with the company its clear many personal friendships for life have developed. Nobody was ever excluded from social events and there was always a high level of comradery within the team.

Cons

Below UK national average Annual Leave. During the onboarding process, staff were asked to sign and complete numerous documents on three different occasion these included private and sensitive information. On two of those occasions it was announced to staff, by management, that these documents had become “lost”. Within today’s GDPR climate, this is completely unacceptable for a company. The training of staff lasted two/three days and was insufficient to prepare staff to meet the quality levels that would be later be expected. The internally developed software was not ready on official launch of the project meaning that the huge volume of work to be completed, was to be done via Excel and nine months later to be recompleted, from scratch using the internal software. After launch of the software, it was plagued with system errors/crashes/data mitigation issues/data loss which resulted in a decrease in productivity and quality which would then be formally recorded against staff via one-to-ones. This was not the fault of the junior managers who conducted these reviews, but Senior Managements apparent obsession with forcing accountability onto staff where it was not prudent. The facilities within TerraQuest were below average. The men’s toilets were flooded on an almost weekly basis through no fault of the staff. Within the office in which I worked there are four large windows. Between the morning and early afternoon, the sun would glare in through the windows resulting in around 8 staff being unable to see their screens properly for most of the day. After around four months, blinds were eventually installed. One afternoon a watermain burst close to the property resulting in many businesses being completely without water for over six hours. Many of these companies closed, however TerraQuest asked staff requiring use of the facilities, to walk 15 minutes to a public restroom area which was suffering from low water pressure as a result of the burst pipe and provided bottled water for drinking and washing hands, in-house. Management are unwilling to offer individuals with an interest in developing in other areas, training to upskill them as this would be considered a “lost resource”, if not being actively used. No formal contract ever issued either digitally or via post. Poor ventilation in the office, it took weeks of complaining and mismanagement of the air-con system for the company to purchase a handful of desk fans. Poor health and safety. On one occasion, too many staff entered the elevator which then became trapped between two floors. These staff were left trapped for nearly an hour before engineers came and freed them. No risk assessment was properly carried out during the situation and the fire service were not contacted which would have resulted in the staff being released much earlier. These staff had to be treated for shock and were subsequently sent home. Unrealistic targets set, despite this being raised a number of times by numerous individuals, the target was set excessively high and not based on practical achievability. Senior Management were unwilling to budge which resulted in staff failing targets and resulting in poor morale. Senior Management mindset. Senior Managers, on the rare occasions they visited the Belfast Branch, seemed more concerned that the fridge was clean as opposed to poor working practice within the company and talking to lower tiered members of staff to identify issues. Staff had been told that one of the projects, which over 30 staff were working on, was closing earlier than projected by two months and would likely result in notices being served after the possibility of some redeployment. After only a few weeks later Senior Management came to the Belfast Office to relay how profitable the company had been for the previous financial year and to boast of its successes. It was in extremely poor taste.

Advice to Management

Rather than having all the Senior and middle Management based across the water resulting in zero leadership in the Belfast office, have some form of permanent leadership based here to encourage, motivate and deal with bad company practice head first rather than hide in the Birmingham office or behind telephones.

Senior Managers, on the rare occasions they visited the Belfast Branch, seemed more concerned that the fridge was clean as opposed to poor working practice within the company and talking to lower tiered members of staff to identify issues.

24 July 2019

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17 June 2019

How is management perceived at TerraQuest?

Pros

Good team of people in Belfast

Cons

Completely incompetent senior management with a lack of respect for employees, poor management structure - all senior staff in Birmingham, awful communication and organisation, underpaid and undervalued employees

Completely incompetent senior management with a lack of respect for employees, poor management structure - all senior staff in Birmingham, awful communication and organisation, underpaid and undervalued employees

17 June 2019

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14 English questions out of 14