Uber FAQ

Pros

Wages are higher than most other call centres. Health insurance, stocks and monthly credits. You will meet great people inside there and they really make your time there better. Free food and snacks while in office. Office located in Limerick city centre which is ideal if you want to do some shopping on your lunch hour.

Cons

Communication. This has been a consistent problem during my time at the company and it has been highlighted in every yearly employee satisfaction survey. This was particularly evident in the redundancies that were carried out during the pandemic, with affected employees being kicked off the system with immediate effect, after reassurance that the process would take some time. I was lucky I was not one of the affected employees, however, it really opened my eyes as to how disposable I was. This also resulted in 1 employee doing the work of 3, shortly after the redundancies were finalised, as inflows started to rise substantially and KPI expectations also rose, which were a lot more difficult to achieve. Work life balance was also a challenge as the shift pattern consisted of 11 hour shifts, working every second weekend and changing start times every 2 weeks (8AM - 7PM & 1PM - 12AM). Moving to remote work only made these shifts more difficult. The nature of the line of business required 24/7 support, however the shift patterns are drawn up in the most complicated way possible. Little room for progression unless you make yourself known to higher management, which often lead to the wrong candidate being selected. Interview process for promotions quite difficult with creative tests given and no preparation given to those going for said promotion. Flexing to other lines of business with little to no training given.

Advice to Management

Communication with employees must improve within the company. Review staffing and shift patterns as a simpler approach may have a more positive impact on the employees and also the business. Value your talent while you have it and tread very carefully if you are considering implementing something that may break the trust they have for you as an employer.

Pros

They want to see you grow. They have multiple locations with cafeterias that feed you. Everyone I've met is genuinely a good person with great morals. Reimbursements are available for health related and office equipment. Unlimited PTO is included.

Cons

Remote work makes it hard to contact others. The android code base requires codelabs that are not intuitive at first. Many times you can feel deserted and alone with no help: Slack messages might take 12-24hrs for response which can really hurt if you're new to a things in a specific task.

Pros

Lots of learnings and you will get a chance to Interact with higher management and other stake holders

Cons

No Growth for contract employees There will always be a Partiality between FTE and contract Employee Very less opportunity to become FTE but overall the interview process will remains same as per the new candidate

Pros

Great perks, great pay, good work life balance, talented people.

Cons

Not always the most interesting work for hardware engineers.

Pros

The application process was simple

Cons

It’s hard to make money unless you’re in a popular area