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Updater

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Updater

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Have questions about working at Updater? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at Updater.

All answers shown come directly from Updater Reviews and are not edited or altered.

25 English questions out of 25

24 March 2022

What is health insurance like at Updater?

Pros

- Prod/Design has a good culture and some very talented people - Product leadership is solid; visionary and inspiring, though growing so fast that visibility down is dwindling, this will probably be addressed soon -Fully remote - People Ops does make effort in remote environment for team bonding to do some fun virtual events every month for employees. Options are voted on, some are definitely better than others - Health insurance is pretty good, on par with other later stage tech startups (Aetna) - Unlimited PTO - Growing into a Product-driven org - VC cash on hand, runway for a bit to navigate this transitional time Overall despite the cons, I think with current product leadership and continued strategic leadership hires in other areas(Eng), this company will make it through some rocky times. They do have significant market share already in their area, but it's going to take a lot of work and talent to get there. There are a lot of passionate people at this company too that are great to work with and for.

Cons

- Org structure constantly changing (though some of this is good) - Not sure I would have faith in Eng leadership's ability to scale, though they are looking for a more seasoned CTO (much needed) - Very fast paced in some departments, people are very bored in others, distribution of work is inefficient - 2020 acquisition and aquihire was not executed well, still feels like there are 2 separate companies 2 years later - Onboarding is broken and needs attention, no departmental onboarding, no eng specific onboarding, just high level overview type of stuff - Product is very complex as a B2B2C, and can take many months to grasp - Mountains of tech debt from both core company and acquired company, leadership needs to see ROI in spending time & resources in this area prior to IPO - No bonus structure - Equity packages are so-so at this later stage - Older "startup" that feels more like a bigger larger company already - Brough product in too late IMO, 8-10 year old company already when CPO was hired a little over a year ago - but better late than never and he is doing a good job with what he's got to work with - Lack of domain knowledge and documentation, a handful of OGs who are very helpful and excellent, but spread too thin

Advice to Management

More is states in my pros & cons but; #1 is fix and nurture the prod/eng relationship, and get some more senior Eng leadership and DevOps expertise on the team - not enough scaling experience in those areas. Focus on more collaboration in these groups. #2 Onboarding MUST be addressed, especially for eng, Your most experienced people are spread too thin to be onboarding people the way it stands, you need more eng resources, and eng already generally takes longer to onboard than other departments. Hire (internally would be best) someone who designs and handles the eng onboarding program and spends 1-2 weeks with new hires. Other departments need onboarding procedures too but Eng should take priority. #3 Get Product in on the Bridgevine side, those engineers need help and there needs to be more boots on the ground over there to identify risks and issues, and areas for improvements instead of just maintaining service provider requests.

Health insurance is pretty good, on par with other later stage tech startups (Aetna)

24 March 2022

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29 June 2021

Does Updater offer unlimited holiday?

Pros

Smart people who work hard, opportunity for quick growth in learning, mentorships with people who are the best in their industry, people are willing to go out of their way to help you, flexible schedules, unlimited PTO, hybrid work environment

Cons

Company seems to be geared toward going public so there can be some uncertainty

Smart people who work hard, opportunity for quick growth in learning, mentorships with people who are the best in their industry, people are willing to go out of their way to help you, flexible schedules, unlimited PTO, hybrid work environment

29 June 2021

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24 March 2022

Does Updater offer healthcare cash plans?

Pros

- Prod/Design has a good culture and some very talented people - Product leadership is solid; visionary and inspiring, though growing so fast that visibility down is dwindling, this will probably be addressed soon -Fully remote - People Ops does make effort in remote environment for team bonding to do some fun virtual events every month for employees. Options are voted on, some are definitely better than others - Health insurance is pretty good, on par with other later stage tech startups (Aetna) - Unlimited PTO - Growing into a Product-driven org - VC cash on hand, runway for a bit to navigate this transitional time Overall despite the cons, I think with current product leadership and continued strategic leadership hires in other areas(Eng), this company will make it through some rocky times. They do have significant market share already in their area, but it's going to take a lot of work and talent to get there. There are a lot of passionate people at this company too that are great to work with and for.

Cons

- Org structure constantly changing (though some of this is good) - Not sure I would have faith in Eng leadership's ability to scale, though they are looking for a more seasoned CTO (much needed) - Very fast paced in some departments, people are very bored in others, distribution of work is inefficient - 2020 acquisition and aquihire was not executed well, still feels like there are 2 separate companies 2 years later - Onboarding is broken and needs attention, no departmental onboarding, no eng specific onboarding, just high level overview type of stuff - Product is very complex as a B2B2C, and can take many months to grasp - Mountains of tech debt from both core company and acquired company, leadership needs to see ROI in spending time & resources in this area prior to IPO - No bonus structure - Equity packages are so-so at this later stage - Older "startup" that feels more like a bigger larger company already - Brough product in too late IMO, 8-10 year old company already when CPO was hired a little over a year ago - but better late than never and he is doing a good job with what he's got to work with - Lack of domain knowledge and documentation, a handful of OGs who are very helpful and excellent, but spread too thin

Advice to Management

More is states in my pros & cons but; #1 is fix and nurture the prod/eng relationship, and get some more senior Eng leadership and DevOps expertise on the team - not enough scaling experience in those areas. Focus on more collaboration in these groups. #2 Onboarding MUST be addressed, especially for eng, Your most experienced people are spread too thin to be onboarding people the way it stands, you need more eng resources, and eng already generally takes longer to onboard than other departments. Hire (internally would be best) someone who designs and handles the eng onboarding program and spends 1-2 weeks with new hires. Other departments need onboarding procedures too but Eng should take priority. #3 Get Product in on the Bridgevine side, those engineers need help and there needs to be more boots on the ground over there to identify risks and issues, and areas for improvements instead of just maintaining service provider requests.

Health insurance is pretty good, on par with other later stage tech startups (Aetna)

24 March 2022

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11 February 2022

What is the retirement plan like at Updater?

Pros

Fast paced, dynamic work environment that offers plenty of opportunities for cross-team collaboration. Growth-focused which is exciting, challenging and rewarding. Despite being remote-first, there's a clear sense of culture with monthly team events and plenty of chances to connect with colleagues.

Cons

401k matching would be a nice benefit.

401k matching would be a nice benefit.

11 February 2022

See answer

8 May 2020

How are the career development opportunities at Updater?

Pros

The people I met at Updater will be friends for life, and we're all united in how poorly managed this company is. Cold brew and beer on tap, unlimited snacks, and annual ski trips are great, but they don't make up for being underpaid, having poor management, and experiencing a lack of career growth. The good news is that since most of the company was recently laid off, there will barely be anyone left to see Updater close its doors when management finally realizes they can't continue. At the very least, I can say that I had a lot of fun when things were good, and I learned a lot about the industry and my field from my extremely talented colleagues.

Cons

Based on my experience with the product, I'd say that it's practically useless because nothing about it is a must-have. It's also my understanding that the product doesn't produce significant revenue. As far as I know, Updater has been in business for something like 7 years and still hasn't seen profitability. To convince everyone that we were still a viable business, the leadership team re-strategized our goals and rolled out some new unreachable target every few months, but insisted on doubling down on the same ineffective business practices to get there. When you give your product away for free and bank on multi-million dollar deals with providers that never come to fruition, what other outcome can you expect?

Advice to Management

Stop acquiring profitable companies you can't afford to prove that you have a revenue stream. Stop touting a 'mover-first' business strategy unless you actually plan on dedicating resources to making the product more helpful and functional. Don't expect your remaining skeleton crew of employees to manage the workload of the large group you just let go... they're miserable, morale is low, and they're going to skip out as soon as they find a better opportunity.

Cold brew and beer on tap, unlimited snacks, and annual ski trips are great, but they don't make up for being underpaid, having poor management, and experiencing a lack of career growth.

8 May 2020

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25 English questions out of 25

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