Upwork FAQ

Have questions about working at Upwork? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at Upwork.

All answers shown come directly from Upwork Reviews and are not edited or altered.

44 English questions out of 44

13 November 2020

Does Upwork offer massages?

Pros

They've built a great office and expanded it out to another floor in the building. The perks are great with free lunches, drinks and snack along with cell phone and gym reimbursements. I will give the leadership kudos in how they've handed Covid and the social unrest in 2020. They've gone out of their way to make sure employees feel safe and support in these difficult times.

Cons

There is one major problem that most of the other problems I see at the company stem from. The leadership critically overestimated the growth the company would see in the near future. They went into overdrive in hiring based on that belief. What happened from there is AEs were pushing hard to oversell to a market that wasn't there. AMs got accounts that didn't have the room to expand. All parts of the sales org had trouble meeting their goals and the pressure of failure spread throughout the company. That failure weighs on everyone and makes the job a heavy grind. Eventually it caught up with the company in forcing them to layoff a huge portion of the sales team. And let's talk about that leadership. There is a lack of a people-first leaders, particularly as you move up the ladder. Many of them were successful ICs, but I think they lack the innate ability to reach people that allows for them to successfully lead and coach them. There are some that are good people leaders, but there are more that aren't than are.

Advice to Management

Temper the ambition with growing smarter. Everyone holds the weight for the revenue expectations for the company, but the ones who will drive that success also happen to be the most "disposable". If you can't make the job work for your sales people, you need to rethink how you approach the market.

The perks are great with free lunches, drinks and snack along with cell phone and gym reimbursements.

13 November 2020

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19 March 2021

Does Upwork have a pension plan?

Pros

remote working Flexibility Creativity Work from distance compatibility parent life

Cons

low rate payment no much free time no insurance no pension

no pension

19 March 2021

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17 June 2019

Does Upwork offer malpractice insurance?

Pros

The position is 100% remote

Cons

I worked for Upwork through iWorkGlobal. There's no PTO, no vacation time, no raises, terrible insurance ($1500 deductible) team leads couldn't lead their way out of a paper bag. If you are a freelancer on Upwork and Upwork contacts you about working with them, keep looking.

Advice to Management

Stop being so cheap! Implement the changes that need to be made and treat your employees like they are more than a number.

There's no PTO, no vacation time, no raises, terrible insurance ($1500 deductible) team leads couldn't lead their way out of a paper bag.

17 June 2019

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9 August 2021

What is health insurance like at Upwork?

Pros

Working from home setup. Work-life balance Work anywhere Have two or more jobs Give you more time for yourself and family

Cons

No holiday fees, health insurance, and paid leaves.

Advice to Management

Keep up the good work!

No holiday fees, health insurance, and paid leaves.

9 August 2021

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15 January 2021

Does Upwork offer an employee assistance or workplace counselling program?

Pros

Excellent people, leadership really cares about the happiness of employees. Always rolling out new benefits and perks to help make employee quality of life better.

Cons

Growing companies have growing pains. This is not a place where you can come in and there is a straight line laid out to follow. You will need to be creative and come up with new ways of talking to customers. If you are comfortable doing that, you'll be golden.

Always rolling out new benefits and perks to help make employee quality of life better.

15 January 2021

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44 English questions out of 44

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