Wowcher FAQ

Have questions about working at Wowcher? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at Wowcher.

All answers shown come directly from Wowcher Reviews and are not edited or altered.

27 English questions out of 27

4 May 2019

Does Wowcher offer vision insurance?

Pros

-Free coffee and tea -Ping pong table in office -Regular Friday socials with free drinks, breakfast on Fridays, summer conference, Christmas party -Good holiday allowance -The managers and colleagues within the Content team were lovely, hard-working people who managed to remain positive despite all the company's issues (see below)

Cons

-THE PAY. While sales people may make good money on commission, the analysis and content teams are NOT making anywhere near what they should for the amount of specialised work they do -Lack of diversity, both within the employees they hire and the company culture. I was once told by a long-time sales person to change my chosen stock photo of an Asian woman to a white woman because 'white people sell better' (!!!!!) -Lack of work flexibility. With a job like this, it should be easy to have flexible start/end times or work-from-home days to improve work/life balance within the 45hr work week. This was not offered and suggestions to do this were immediately shut down -Very limited opportunity for career progression within the company -Content team is treated as an admin team rather than a creative team. Sales people were given more creative authority than the content team, which is ridiculous as that is what we were hired for! -Ideas to improve efficiency were ignored or not followed through on -CEO is extremely out of touch. He told an anecdote at the summer conference about how he bought a bike for €2000 and how that was 'such a steal' (while employees had to sit there and listen to it, knowing full well they're not getting paid what they should)

Advice to Management

-Pay the content and analysis teams a fair salary for the work they do (i.e. a couple grand more than what you're paying them now). The turnover rate within the company is awful and this is the number one reason -Hire sales managers/employees who aren't averse to ideas for positive change, and ask long-time employees to be open to change as well. The standard response of 'well we've always done it that way, just do it that way again' is ridiculous in a tech environment and will be the death of this company -Give the content team more authority in creative control. They were literally hired for this -Sort out your HR department. Any issue I had took ages to get fixed, no matter how basic it was. They also simply 'forgot' to add me to a pension plan for the first five months of my employment

Free coffee and tea

4 May 2019

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4 May 2019

Does Wowcher offer massages?

Pros

-Free coffee and tea -Ping pong table in office -Regular Friday socials with free drinks, breakfast on Fridays, summer conference, Christmas party -Good holiday allowance -The managers and colleagues within the Content team were lovely, hard-working people who managed to remain positive despite all the company's issues (see below)

Cons

-THE PAY. While sales people may make good money on commission, the analysis and content teams are NOT making anywhere near what they should for the amount of specialised work they do -Lack of diversity, both within the employees they hire and the company culture. I was once told by a long-time sales person to change my chosen stock photo of an Asian woman to a white woman because 'white people sell better' (!!!!!) -Lack of work flexibility. With a job like this, it should be easy to have flexible start/end times or work-from-home days to improve work/life balance within the 45hr work week. This was not offered and suggestions to do this were immediately shut down -Very limited opportunity for career progression within the company -Content team is treated as an admin team rather than a creative team. Sales people were given more creative authority than the content team, which is ridiculous as that is what we were hired for! -Ideas to improve efficiency were ignored or not followed through on -CEO is extremely out of touch. He told an anecdote at the summer conference about how he bought a bike for €2000 and how that was 'such a steal' (while employees had to sit there and listen to it, knowing full well they're not getting paid what they should)

Advice to Management

-Pay the content and analysis teams a fair salary for the work they do (i.e. a couple grand more than what you're paying them now). The turnover rate within the company is awful and this is the number one reason -Hire sales managers/employees who aren't averse to ideas for positive change, and ask long-time employees to be open to change as well. The standard response of 'well we've always done it that way, just do it that way again' is ridiculous in a tech environment and will be the death of this company -Give the content team more authority in creative control. They were literally hired for this -Sort out your HR department. Any issue I had took ages to get fixed, no matter how basic it was. They also simply 'forgot' to add me to a pension plan for the first five months of my employment

Free coffee and tea

4 May 2019

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13 July 2020

How are the career development opportunities at Wowcher?

Pros

Relatively easy money and decent company culture - not the best

Cons

Very limited career development, poor management, well below average pay

Very limited career development, poor management, well below average pay

13 July 2020

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9 March 2021

What kind of career opportunities exist at Wowcher?

Pros

Wowcher's biggest asset is its PEOPLE! They have some extremely talented, innovative, hard working and kind staff on their books. The Manchester office was a fun, young and vibrant workplace with some issues (but to be expected with a fast paced sales environment). I do believe lower level management have all the best intentions. It's a great place to start a career- you learn a lot about hospitality, e-commerce, commerciality and business but the pressures are low. It is quite a 'sales-y' environment, without being completely toxic. It can feel like you're self employed at times as you manage your pipeline, your time and your earnings and this doesn't suit everybody as some people need more structure, guidance and drive. If this does suit you and you're willing to put the graft in, the job can be financially very rewarding. There is definitely a 'Wowcher mould' and not everyone fits into it. During the pandemic, Wowcher were good at being flexible with working patterns etc.

Cons

Wowcher's biggest downfall is their Silo mentality. There is no/limited cohesion between the head office and regional offices, between the different departments and between senior and lower level staff. It can feel like loads of little start up businesses working for one big multi-million dollar business. It would have been nice to feel part of something bigger than just one very small part of the business. Since the pandemic hit, executive leadership has been poor. Morale between sales staff is extremely low and people are feeling less valued than ever. There is a constant pressure to perform in these difficult times and this is often communicated badly- threatening to take away commission is possibly the worst idea Wowcher has ever had to increase productivity. The senior exec team pile pressure on to managers and hit them hard over revenues and they're so consumed by it that they don't actually have the time to nurture and bring the best out of their staff. This seems a shame when there's so many people within the business that want to be there and want to do well but their line managers don't have the time or resources to actually unlock the potential. There is little opportunity to really progress in the business- they can change your title and your base pay but this is just a facade for most, the responsibilities and job doesn't actually change. I think if there was a more clear path of progression where you got more responsibilities, they would hold on to more talented staff.

Advice to Management

Break the silo mentality, encourage collaboration between all departments and all offices. Let your line managers get back to what they do best- which is managing people and getting the best out of their teams. Employees aren't getting the time and energy they deserve. Remember to thank your staff for their contributions regularly- this will boost morale and revenues much better than any threat to commission will. A lot of managers are also spread too thin- progress more people up the ladder and give them the opportunity to have direct reports. Maybe look into having Sales and Partnerships teams as separate entities. Sales to overlook national product sales and small local businesses and then a Partnerships team that overlooks the bigger, more commercial partnerships eg HelloFresh, River Island etc. A sale to a small family beauticians in Stoke is a different kettle of fish to a Nationwide retailer- we can't treat them the same.

There is little opportunity to really progress in the business

9 March 2021

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3 January 2021

How do employees feel about their professional development opportunities at Wowcher?

Pros

Fun parties Great commission scheme Some great people within company as a whole

Cons

No personal or professional development available General toxic environment, some teams being very immature and generally sexist. Lack of organisation as a company as a whole. Lack of appreciation and support for staff and general pressure on sales people to solve every problem. Hardly a sales role by the end, basically glorified compliance and admin due to the amount of added work load onto sales team with new procedures. Lack of understanding from management about time management with all new processes and expectations but no more time to do it in. ALOT OF STRESS AND PRESSURE- passive aggressive emails late at night or early in the morning from management if things weren't going well (I'd prefer a strategic meeting to make a plan rather than a virtual scolding)

Advice to Management

Take a look around at the staff you have and appreciate everything they've done; even when targets aren't hit its been a tough year and thanks can go a long way; though its hardly heard from wowcher management. Focus more on training new staff rather than throwing them straight in the deep end. My most important advise would be to work on the toxic lad environment thats been allowed to be created within the national sales team; its a horrible atmosphere to work in with a completely split team where personal and immature situations have been allowed to be played out in the office like a playground with no real consequence. This applies mainly to the national sales team with the local and travel teams seeming to have a much friendly co-working environment.

No personal or professional development available

3 January 2021

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27 English questions out of 27