MoneyGram International Reviews

Updated 29 July 2015
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3.0
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Approve of CEO
MoneyGram International Chairman & CEO Pamela H. Patsley
Pamela H. Patsley
16 Ratings

Pros
  • There is definitely a good work-life balance in the company due to the fact that people are not engaged so most of the employees are working 9 to 17 (in 6 reviews)

  • Most of my co-workers were great team players and really good people (in 5 reviews)

Cons
  • poor organization structure, lack of communication, salaries are very low, space is cramped up, benefits and add ons are poor (in 5 reviews)

  • Lack of consistent message from upper management (in 8 reviews)

More Pros and Cons

33 Employee Reviews

Sort: Popular Rating Date
  1. Some good business leaders who are being undermined by poor IT leadership

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Danville, CA (US)
    Current Employee - Anonymous Employee in Danville, CA (US)

    I have been working at MoneyGram International full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Some strong leaders (Pete Ohser and Alex Hoffmann for two) who are working to steer the business in the right direction

    Cons

    Leadership, especially within IT, is top-down directive but without the knowledge of the impact - the worst of all worlds. Ideally, you want leaders that empower their teams (who are the ones closest to the customer and technology) to make and drive decisions. Less ideal but workable are well-informed detail oriented leaders (read micro manager). However, not understanding the business and then also making detail level decisions is just bad. It leads to unmotivated workers and poor decisions.

    Advice to Management

    Lead, don't manage


  2. Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Hong Kong in Hong Kong (Hong Kong)
    Former Employee - Hong Kong in Hong Kong (Hong Kong)

    I worked at MoneyGram International full-time (More than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Very good working environment and very friendly colleagues. Willing to help colleagues and share information

    Cons

    Heavy workload and stressful for handling office administration work as well

    Advice to Management

    Get more internal support to handle office administration duties.


  3. Helpful (3)

    Lay Offs :(

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MoneyGram International

    Pros

    The atmosphere and coworkers were great.

    Cons

    Laid off too many people. 600 jobs gone!

    MoneyGram International Response

    Jul 2, 2015 – Talent Acquisition Manager

    Hello and thank you for your review. Our employees are very valuable to us here at MoneyGram, and we're always looking to make improvements as a company and as an employer


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Analyst

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MoneyGram International

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good People Interesting Work Lot of potential for work

    Cons

    Bad Leadership No Budget Difficult to complete projects due to changing business aims

    MoneyGram International Response

    Jul 2, 2015 – Talent Acquisition Manager

    Thank you for your honest review. We are wondering if you would be interested in providing us more information related to your concern about MoneyGram's leadership. We strive to provide our employees ... More


  6. Helpful (4)

    HR

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Minneapolis, MN (US)
    Former Employee - Anonymous Employee in Minneapolis, MN (US)

    I worked at MoneyGram International

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    A fast paced environment that affords you the opportunity to work on varying initiatives with colleagues all over the world. With roughly 2500 employees, you have the ability to affect change (if you can do so without a budget). Great place for a self-starter who can manage a very reactive atmosphere with ever changing priorities.

    Cons

    It's just not the company it used to be. Leadership is so focused on growing the business that it has lost the feel and appeal of a small, mid-sized company. Teamwork is no longer a corporate value (literally) and communication had become challenging with the many new layers of the corporate ladder. Recognition and positive morale, though not non-existent, are not priorities.

    Advice to Management

    Please stop hiring leaders for an already top heavy organization and focus on the “do-ers.” By cutting out some of the layers at the top, you free up headcount and budget for some of the much need professional positions.

    MoneyGram International Response

    Jul 2, 2015 – Talent Acquisition Manager

    Thank you for your honest review. We are wondering if you would be interested in providing us more information related to your concern about MoneyGram's leadership. We strive to provide our employees ... More


  7. Helpful (7)

    Director

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at MoneyGram International full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Direct peer group was great. Everyone shared the same vision to move forward and grow.

    Cons

    Corporate office didn't act like they wanted to grow. No risk taking and very reactionary-focused rather than leading.

    Advice to Management

    Try to break ground on something and follow through.


  8. Helpful (3)

    Seems to have accepted reality of declining position

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing in Minneapolis, MN (US)
    Former Employee - Marketing in Minneapolis, MN (US)

    I worked at MoneyGram International full-time (More than 3 years)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Friendly, laid back atmosphere and a good cooperative cross-functional environment. Committed to their customer base and many are true believers in the good their product provides.

    Cons

    Slow to move on initiatives, limited vision. Many in the organization are comfortable with where the company is and there does not seem to be much willingness at all to take calculated risks


  9. Helpful (5)

    Global complaints specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MoneyGram International

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Company provides 401k plans, health, dental and vision coverage. Multicultural environment.

    Cons

    Due to outsourcing, majority of the US based positions are being sent overseas. The focus on the bottom line overpowers the quality of work and employees.


  10. Helpful (3)

    Umm....

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at MoneyGram International full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Work Life balance, peer group, location

    Cons

    Upward mobility, career trajectory is non existence, lack of support from upper management, morale

    Advice to Management

    Stop talking so much and just listen .......


  11. Learning how the company works and how interesting it is to talk to different nationalities.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Compliance Analyst in Lakewood, CO (US)
    Current Employee - Compliance Analyst in Lakewood, CO (US)

    I have been working at MoneyGram International full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    When you are trying to help people out there are so many people who are just great at misleading other people, and when we could help solve peoples problems and save them money it felt great.

    Cons

    Listening to people, and finding out what a business is up to if they are legitimate with there clients and the people that work for them. Time off could be negative and this happens at so many call centers. For example you have time off called ( PTO )paid time off but you come to work you are lucky if you have PTO because you can use it. But if you don't and you are sick if you don't call in 24 hours ahead of time to let them know you are sick, and you happen to show up at work and you become ill, throwing up for example and you tell them you need to go home you can occur an occurrence and they may give you a warning other times they will write you up for being ill. Because you didn't give them a 24 hour notice. How are you supposed to know that you are going to be ill. Sometimes you have know idea what your body is going to do. The company is closing and we are all getting laid off.

    Advice to Management

    When you are training someone. And you have them training side by side with someone, for the duration of the training let them sit with that one person always. You confuse people when you have them sit with different people and you get them all mixed up everyone trains differently. If they learn from just one person they learn their techniques and their skills, but when you try to train with different people everyday they each have a different way of doing their job and you loose the person that you are training it becomes difficult learning from one person to the next. For time off policies I understand we get sick but if someone is trying to come to work even though they are ill and you can see that they are ill. Management should recognize that. They were there sometimes the illness can carry to other employees as well. Send those people home.



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