I was contacted by a recruiter for a phone call. After my call with the recruiter, I had a phone call with a current Account Manager who asked behavioral questions. I was moved on to the next round, which was a phone call with the hiring manager, and I did not move beyond that round. Overall, I found the process to be too formal and impersonal; the recruiter sent me a long email that told me how to prepare for my phone calls and you're supposed to answer questions a certain way (ie there is a formula).