Capita Customer Service Representative Interview Questions | Glassdoor.co.in

Capita Customer Service Representative Interview Questions

Interviews at Capita

17 Interview Reviews

Experience

Experience
64%
24%
12%

Getting an Interview

Getting an Interview
46%
31%
15%
8

Difficulty

2.5
Average

Difficulty

Hard
Average
Easy

 

Customer Service Representative Interview

Anonymous Employee
Accepted Offer
Positive Experience
Average Interview

Application

I applied through a staffing agency. I interviewed at Capita.

Interview

Brief interview with multiple managers asking about previous experiences and skills why I left previous roles what attracted me to this one.it was a very relaxed environment and the interviewers were friendly

Interview Questions

Other Interview Reviews for Capita

  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    No Offer
    Neutral Experience
    Average Interview

    Application

    The process took 1 day. I interviewed at Capita.

    Interview

    I only had a telephone interview. The lady who I was talking with was really nice and asked standard questions. Unfortunately I couldn't arrange somebody to look after my little one during the interview, so he kept disturbing me, that I could hardly hear the questions.

    Interview Questions


  2.  

    Customer Service Representative Interview

    Anonymous Employee in Bootle, Merseyside, North West England, England (UK)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Capita (Bootle, Merseyside, North West England, England (UK)) in February 2019.

    Interview

    An hour telephone interview followed by a group exercise. We then had to explain our marks to the rest of the group and justify what order we thought it should all go in.

    Interview Questions

  3.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Leeds, England (UK)
    No Offer
    Negative Experience
    Easy Interview

    Application

    The process took 1+ week. I interviewed at Capita (Leeds, England (UK)).

    Interview

    Initial confirmation email for assesment centre advised I would find out on the day if I was successful. This didn't happen and instead they advised we would find out the following day.

    It is now 7 days since the assessment and I still do not know the outcome. I have called the recruitment line 4 times and each time they have promised I would get a call back with an update. This hasn't happened.

    Completely unprofessional and they don't seem to care

    Interview Questions

    • Group Assesment- Listen to a call and discuss feedback as a group   Answer Question

  4.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Pune City
    Declined Offer
    Neutral Experience
    Average Interview

    Application

    I applied through a staffing agency. The process took 1 day. I interviewed at Capita (Pune City) in September 2018.

    Interview

    First round was easy writting then hr round and then assessment test and then final ops round after that if you got selected you got offer letter on same day

    Interview Questions


  5.  

    Customer Service Representative Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Interview

    first round is personal introduction, then typing test and then operations round. It overall took 6 hours. Also there is a small comprehension round where you need to explain the problem of customer

    Interview Questions

    • previous organisation job profile and explain how you will play role in helping organisation to grow, also ask if you'll be comfortable working for night shifts. Why you want to join capita as company?   Answer Question

  6.  

    Customer Service Representative Interview

    Anonymous Employee in Stirling, Scotland (UK)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a staffing agency. The process took 4 days. I interviewed at Capita (Stirling, Scotland (UK)) in July 2018.

    Interview

    lots of paperwork but the face to face interview was very friendly and was like chatting with a friend.

    when i arrived at reception i was taken up to a breakout area to fill in a selection of forms, and had my documents taken to be scanned, after around 20 minutes i was taken to a room to be interviewed one to one and i was asked a few standard questions and also questions such as why did you leave your last job etc

    Interview Questions


  7.  

    Customer Service Representative Interview

    Anonymous Employee in Leeds, England (UK)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 2 days. I interviewed at Capita (Leeds, England (UK)) in April 2018.

    Interview

    Quick and efficient nerve racking as always but the recruitment team are good very friendly team have met them on a few occasions before would advice to give them a go for sure

    Interview Questions

    • How would you react in a difficult situation   1 Answer
  8. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Bournemouth, England (UK)
    Declined Offer
    Negative Experience
    Difficult Interview

    Application

    I applied through a recruiter. I interviewed at Capita (Bournemouth, England (UK)) in October 2017.

    Interview

    Applied via an agency, got invited to interview a few days later. The managers that we're interviewing me were very abrupt, rude and intimidating. After asking me one question, they then asked me "what", i re-explained my answer to which they responded "are you nervous" but not in a comforting re assuring manner. I responded yes, and they literally said nothing.

    Interview Questions

    • Explain a time you gave exeptional customer service.   1 Answer

  9.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Glasgow, Scotland (UK)
    Declined Offer
    Neutral Experience
    Average Interview

    Application

    I applied online. The process took 2 days. I interviewed at Capita (Glasgow, Scotland (UK)) in September 2017.

    Interview

    First, they called and asked some simple questions like availability and right to work etc. then the telephonic interview followed by the assessment center group interview and documents check and then final . it was not very difficult.

    Interview Questions


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