I applied online. The process took 5 days. I interviewed at Chewy (Louisville, KY)
Interview
Pretty simple process. Before the interview took a typing test and skills test. I think they were looking for at least 30 wps on typing. The skills test had 13 questions and was comprised of finding things on their website, knowing the difference between words such as " their or there", and writing mock emails to customer issues. It was a very stress free process. The recruiter put my mind at ease and was easy to talk to. Basic questions about past experiences. Was offered job on spot. And no, I don't think they were looking just for people under 35. I think they were looking for capable candidates with an emphasis on customer service attitude. Just be upbeat and yourself.
Very unorganized and unprofessional. For the amount they’re severely underpaying people, they should be honored that anyone bothered to apply. One of the worst interview experiences I’ve ever had, even in this job market. Will do everything they can to lowball you.
I applied online. I interviewed at Chewy (Dallas, TX) in Oct 2025
Interview
OTP interview. Smooth process overall, but the interviewer was somewhat rude/short. I decided to pass up on the job due to the interview experience. I was honestly surprised that I was offered a job based on the initial interaction.
Interview questions [1]
Question 1
They are interested in applicants with extensive experience.
I was sent an email stating they wanted to move forward and would receive an assessment in a different email. The assessment never came. I reached out to a contact there, and a few hours later, I got a generic rejection email. I guess this is a blessing in disguise, as they didn't even bother to explain their disorganized process, and why they sent the want to move forward email in the first place. Hiring doesn't seem to know what they are doing.