I applied online. I interviewed at Chewy (Dallas, TX) in Jan 2021
Interview
I filled out the application process through Chewy's website. After filling out my information and sending in my resume, I was contacted the next day to fill out questions and start the basic interview. Consisted of basic things and also some questions where it was basic math. Some of the questions required us to browse products and answer questions on what type of animals they are for, etc. Also, there was one question on a product that could be bought in bulk (in different amounts) and which option would be the cheapest for the customer (so just do some basic math). The last question/prompt consisted of having to create/type a response to how I would respond to a customer who is inquiring about their promotional sales. I think what they want to see is your personality shine through the email because they emphasize being yourself through customer relations (so embody your friendliness but also Chewy standards of customer service). Afterwards, I was contacted my a hiring manager to schedule an appointment for a phone interview. That consisted of questions on my previous work experience and what that entailed, to why I want to work there/how I found out about them, how I would treat uncomfortable situations with angry customers, how do I view mistakes, etc. (basic/preliminary questions). Got offered the job on the spot afterwards.
Interview questions [1]
Question 1
How do you view and handle mistakes?
How would you respond to an angry or unsatisfied customer?
How did you find out about the company?
What future goals do you have/why do you want to work for us?
What previous work experience do you have and how can that apply for this job that you seek at Chewy?
Do you plan to work here for 1+ year/years?
Very unorganized and unprofessional. For the amount they’re severely underpaying people, they should be honored that anyone bothered to apply. One of the worst interview experiences I’ve ever had, even in this job market. Will do everything they can to lowball you.
I applied online. I interviewed at Chewy (Dallas, TX) in Oct 2025
Interview
OTP interview. Smooth process overall, but the interviewer was somewhat rude/short. I decided to pass up on the job due to the interview experience. I was honestly surprised that I was offered a job based on the initial interaction.
Interview questions [1]
Question 1
They are interested in applicants with extensive experience.
I was sent an email stating they wanted to move forward and would receive an assessment in a different email. The assessment never came. I reached out to a contact there, and a few hours later, I got a generic rejection email. I guess this is a blessing in disguise, as they didn't even bother to explain their disorganized process, and why they sent the want to move forward email in the first place. Hiring doesn't seem to know what they are doing.