Citizens Bank Interview Questions | Glassdoor.co.in

Citizens Bank Interview Questions

Interviews at Citizens Bank

448 Interview Reviews

Experience

Experience
59%
23%
18%

Getting an Interview

Getting an Interview
60%
13%
10%
7
6
2
2

Difficulty

2.5
Average

Difficulty

Hard
Average
Easy
  1.  

    Personal Banker I Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Interview

    Interview was simple behavior questions over the phone. In person was a ton of scenario responses. Overall very easy interviewing experience. You should be able to find most of these questions on any discussion of STAR stories.

    Interview Questions


  2.  

    Underwriter Interview

    Anonymous Employee in Phila, PA (US)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Citizens Bank (Phila, PA (US)) in September 2020.

    Interview

    My experience with this interview process would be be best described as seamless and a true pleasure. The interview process was professional yet at the same time quite personal. As it should be. Thank you.

    Interview Questions

  3.  

    Senior Teller Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. I interviewed at Citizens Bank.

    Interview

    Phone Screening with a recruiter and then an in-person interview with the branch manager. Took about 1-2 weeks for the entire interview process. Overall, both interviews were average and a pleasant experience.

    Interview Questions

    • Tell me about a time you went over and beyond for a customer   Answer Question

    Citizens Bank Response

    30 Aug 2020 – Project Manager

    Thanks for sharing your feedback on our process! We're glad you have a pleasant experience, and are looking forward to having you onboard. Have a great day!


  4. Helpful (1)  

    Senior UX Designer Interview

    Anonymous Interview Candidate in Boston, MA (US)
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Citizens Bank (Boston, MA (US)) in August 2020.

    Interview

    I went thru two HR screens and 2 in person interviews. 1 with a Senior Designer and 1 with the Director. Everyone seemed nice enough on the phone. However, this was possibly the most negative and unprofessional recruiting experience of my career. During the final interview I was disconnected due to the storm the previous night. The guy had a power line fall in his yard, which is 100% percent understandable the call would drop. We had barely gotten started actually talking about my experience and ideas so I assumed I would be rescheduled. I received a text from him confirming this. But low and behold the next day I receive a call from the recruiter saying a contractor decided they wanted the position I was interviewing for after previously not showing any interest. I was told about future opportunities that will be available in the coming months, blah, blah, blah. I am not sure how much I believe the last part. I am skeptical that this was any more than a recruiting department avoiding furlough by staying busy and padding their recruitment pipeline. A word of advice...Be Better. If you haven't noticed there is a pandemic going on. Wasting someone's time during a crisis is flat out immoral. I was skeptical about continuing interviewing with these unscrupulous people but was convinced after multiple phone calls and emails from the recruiter to move forward. I can attest I will my best to never professionally associate with anyone I have interacted with at this crass organization. I believe I dodged a bullet by missing out on this opportunity.

    Interview Questions

    • Asked to describe my previous experiences, times when I was challenged, etc. Pretty standard, generic interview questions.   1 Answer

    Citizens Bank Response

    11 Aug 2020 – Project Manager

    We appreciate you sharing your experience. It’s not how we strive to treat our candidates. A recruiting manager will be reaching out to talk with you, if you’re open to it. There are additional roles opening on our UX team and we would like to see whether you’d be interested learning about those opportunities.


  5.  

    Underwriting Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Citizens Bank in August 2020.

    Interview

    The first contact was automatized. I received a txt with time slots to interview and info about the interview process. I had a phone interview with a recruiter next followed by an interview with the Hiring Manager

    Interview Questions

    • Questions about mortgage finance guidelines and loan saleability   Answer Question

    Citizens Bank Response

    2 Sep 2020 – Project Manager

    We're so glad that you had a good interview experience and are excited for you to start your career journey with us!


  6.  

    Senior Customer Service Teller Interview

    Anonymous Employee in New Haven, CT (US)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Citizens Bank (New Haven, CT (US)) in August 2020.

    Interview

    I found the job listing and applied through the Citizens Bank website. I had a phone interview and then an in branch interview with the manager. I did the phone interview on a Monday, the one on one interview on that Thursday and was offered the job the following Monday.

    Interview Questions

    • Tell me about a time you took a risk at work and how did it turn out?   Answer Question

    Citizens Bank Response

    2 Sep 2020 – Project Manager

    Thank you so much for sharing your experience. We're pleased to have you onboard!


  7.  

    Senior Customer Service Teller Interview

    Anonymous Employee in Yarmouth, MA (US)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Citizens Bank (Yarmouth, MA (US)) in August 2020.

    Interview

    4 phone interviews (due to COVID-19) with the process averaging about two weeks total. Everyone I spoke to and interviewed with were all very engaging and made that made the interviews so comfortable! Each phone interview lasted anywhere from 30-50 minutes. I loved how thorough they are and how professional the interviewers were, and yet, they were also very down to earth.
    I am looking forward to working for such a wonderful company!!!

    Interview Questions

  8.  

    SBA Loan Auditor Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    The process took 1 day. I interviewed at Citizens Bank.

    Interview

    This was a quick 15 minute phone interview asking general experience questions. Very simple interview. Once it was over, they offered me the position and I started a week later.

    Interview Questions

    • There were not unexpected question from this interview.   Answer Question

    Citizens Bank Response

    30 Aug 2020 – Project Manager

    We appreciate you sharing your feedback about our process! And, we're pleased to hear it was a quick experience. Welcome to Citizens — we're glad to have you onboard.


  9. Helpful (1)  

    UX Designer Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience

    Interview

    Terrible communication. I applied May 30th, got a call from a recruiter on June 10 and was told I'd hear back within a week. I followed up and no response. It is now basically July and I still haven't heard anything.

    Interview Questions


  10.  

    Cleaner Interview

    Anonymous Employee in Boston, MA (US)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Citizens Bank (Boston, MA (US)) in July 2020.

    Interview

    Very laid back, personable and informative. We did a webex due to COVID-19. I got an immediate feeling that this was a trustworthy person and that Citizens wanted only that on their team.

    Interview Questions

    • What are you comfortable with ? What hours can you work? What did you do at your last job   1 Answer
    • Q. Would you be able to work overtime   2 Answers

    Citizens Bank Response

    2 Sep 2020 – Project Manager

    Thank you for taking the time to leave a review! It's great to hear that you had a positive experience throughout the interview process. Welcome to the Citizens family!


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