Citizens Bank Interview Questions | Glassdoor.co.in

Citizens Bank Interview Questions

Interviews at Citizens Bank

418 Interview Reviews

Experience

Experience
58%
24%
18%

Getting an Interview

Getting an Interview
60%
13%
10%
7
6
2
2

Difficulty

2.5
Average

Difficulty

Hard
Average
Easy
  1.  

    Customer Service Agent Interview

    Anonymous Employee in Providence, RI (US)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through a recruiter. The process took 4 days. I interviewed at Citizens Bank (Providence, RI (US)) in July 2019.

    Interview

    Fast- recruiter found my resume through another career site and contacted me within a day. Phone interview was setup for the following day and manager interview on the third day. Offer was sent out to me on day 4

    Interview Questions


  2.  

    Bank Teller Interview

    Anonymous Employee in Fayetteville, AR (US)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Citizens Bank (Fayetteville, AR (US)) in August 2018.

    Interview

    Month long process. No phone call interview. Called in to meet face to face. Came in a second time to interview with HR and Branch Manager. Got an offer via phone.

    Interview Questions

  3.  

    Accepted Offer
    Positive Experience
    Average Interview

    Interview

    Easy application process, starts with an online test and phone interview. Recruiters work well to put you in a branch that is not to far from your location. Branch interview is usually with the manager, occasionally you may have a regional interview as well

    Interview Questions

    • Explain a customer service issue you had to resolve in the past.   Answer Question

  4.  

    Analyst Interview

    Anonymous Employee in Cleveland, OH (US)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Citizens Bank (Cleveland, OH (US)) in December 2015.

    Interview

    Thorough but a good process. Spoke with the direct report as well as the underwriting team and multiple bankers. Meetings and interviews handled through HR department.

    Interview Questions


  5.  

    Commercial Real Estate Interview

    Anonymous Employee in New York, NY (US)
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Citizens Bank (New York, NY (US)) in October 2018.

    Interview

    Sat with the CRE team leader and PM. Ultimately wanted to know about me and my experience and we’re not super worried about my technical skills. They did ask a few questions to make sure I knew what I was talking about

    Interview Questions

    • How would you value a building   1 Answer

  6.  

    Universal Banker Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3+ months. I interviewed at Citizens Bank.

    Interview

    Long on-boarding process - took nearly 2 months to be given a start date - 3 interviews with recruiter, branch manager, and regional manager, then required to wait for open training dates

    Interview Questions


  7.  

    Licensed Relationship Banker Interview

    Anonymous Employee in Albany, NY (US)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Citizens Bank (Albany, NY (US)).

    Interview

    Three interviews two in person and one over the phone. dress nice wear a suit and be very confident. Shake hands make eye contact and smile. have a former success story to share about how you had helped customers in the past and it lead to sales.

    Interview Questions

    • when talking with a customer about their outside investments, if the customer said they were all set, how would I overcome this objection?   Answer Question
  8.  

    Personal Banker Interview

    Anonymous Interview Candidate in Lincoln, RI (US)
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. The process took 2+ months. I interviewed at Citizens Bank (Lincoln, RI (US)) in June 2019.

    Interview

    Very very long. No concern for people’s time. Took weeks and weeks to schedule interviews or to hear back. First interview over the phone was in May, second interview 1 on 1 was in June. I still haven’t heard back on the position and it is now July.

    Interview Questions


  9.  

    In-store Relationship Banker Interview

    Anonymous Interview Candidate in Boston, MA (US)
    Declined Offer
    Neutral Experience
    Easy Interview

    Application

    I applied in-person. I interviewed at Citizens Bank (Boston, MA (US)) in May 2019.

    Interview

    It was a bit unconventional in terms of the process(which I didn't necessarily mind). It began with an interview with the regional manager, then the branch manager, and finally a phone screen with a talent acquisition AVP. The purpose of this interview structure was to fill vacancies rapidly by narrowing the application pool right from the start, or so it was claimed. The interview process was overall not bad but a red flag was raised for me when they did not provide any metrics available on expected OTE, which I thought to be odd for a sales role.

    Interview Questions


  10.  

    Analyst Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 4 weeks. I interviewed at Citizens Bank.

    Interview

    Applied online and was contacted by a HR rep a few days later. Setting up all the interviews had to have been the worst experience ever. First there was a Skype interview which was fine, but it took 2-3 days just to get a response from the HR rep every time there was an email sent. Once I got passed that and onto the on-site interview, everything was very last minute and the interviewers didn't seem prepared for the interview either. And with all that being said, I never even got a response to what was the status of the position was, after being told I would be contacted within 1-2 weeks.

    Interview Questions


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